Charleys Cheesesteaks

It’s more or less like subway👌

Atmosphere: 4

Food: 4

Service: 4

Disgusting. Was charged $45 for two combo meals, the staff member was rude and couldn't be bothered to be there or take our order, probably why it was wrong. The “steak” was hardly cooked, it was cold and wasn’t even slightly crispy. The food was overall tasteless and bland, but the fries were nice and the peach lemonade was good.

Atmosphere: 3

Food: 1

Service: 1

GTFO OF HERE! ATE A KIDS MEAL WITH 4 BONELESS WINGS A FRY AND A COKE AND IM CURRENTLY SPEAKING TO A DOCTOR IN REGARDS OF A POSSIBLE STOMACH VIRUS OR FOOD POISING. AS SOON AS I FINISHED MY SHIFT AND GOT HOME IT WAS A MISSION. YUCK 🤮

Atmosphere: 1

Food: 1

Service: 1

Food was horrible, asked the worker to cut in 3 but he said only can cut in 2 or 4??!! How does that make sense?!

Atmosphere: 1

Food: 1

Service: 1

The food was nicer than I expected.
Coke is refillable for 1 time.
It's located in a food court..
Parking is available easily if you visit before 11 am.

Atmosphere: 3

Food: 4

Service: 3

Steak and cheese had literally no taste and the fries were salty for $20.58 later. I am very unhappy because I had to throw the food out. It’s a waste of money and the soda was flat I left very unhappy. I want my money back.

Atmosphere: 2

Food: 1

Service: 2

Very nice and delicious

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Philly Cheesesteak

A Disgraceful, Dishonest Establishment Running Scams – Avoid at All Costs ( I would give 0 stars if I could)

On January 25th, 2025, I visited Charley’s and ordered a sandwich and a large drink for $18.62, which I paid using Apple Pay. As the payment was processing, the worker deliberately canceled the transaction ( as the payment was taking a few moments to process) by pressing the cancel button (X) and then proceeded to turn off the register entirely. When the register was turned back on, the card machine confirmed the payment had successfully gone through. My bank immediately notified me that $18.62 had been deducted from my account.

However, the worker falsely claimed I had not paid and demanded I pay again. I showed them clear evidence on both my Apple Pay app and my physical bank app that the payment had been approved and the funds were taken. Despite this irrefutable proof, the worker refused to acknowledge the payment, continually insisting I pay a second time.

This situation escalated further when other staff members, including the manager, joined in. Instead of resolving the matter professionally, they lied, gaslit me, and tried to manipulate me into paying twice. At one point, I was even asked in a patronizing and offensive tone, “Do you actually speak English?” (As a British citizen whose first language is English, I found this deeply insulting.)

For 30 minutes, I stood my ground, repeatedly showing them proof that the payment had gone through, yet they continued to deny it and treated me with utter disrespect. It became clear that they were intentionally trying to double-charge me, likely to cover up their own mistake or worse, to exploit customers. After being humiliated, manipulated, and blatantly lied to by multiple workers, I left without paying again, as I had already paid for my order, which I never received ! They finally told me that it “wasn’t their issue” and I should “take it up with my bank.”

I contacted my bank, who confirmed the payment had gone through and reversed the charge. I also instructed my bank to block payments to Charley’s to prevent any further fraud. However, the next day, I discovered a new unauthorized charge from Charley’s for the same amount. This charge was made at a time the establishment was closed, which is proof they fraudulently processed a fake in-person transaction.

This is beyond unacceptable. Charley’s staff are not only incompetent but also dishonest and unethical. They lied, manipulated, and tried to defraud me. Even when faced with undeniable evidence, they refused to accept responsibility for their mistake and instead attempted to bully me into paying twice. Their behavior was not just poor customer service—it was criminal.

I urge everyone to avoid this establishment at all costs. The workers and management are unprofessional, deceitful, and shameless in their attempts to exploit customers. If you value your time, money, and dignity, stay far away from Charley’s.

This matter is far from over. I will be taking further action to ensure this establishment is held accountable for their appalling behavior and fraudulent practices.

Atmosphere: 1

Food: 1

Service: 1

Great service and food!

Atmosphere: 5

Food: 5

Service: 5

Food is terrrrrible. The taste is bad. The texture is bad. Meat is greasy and the sandwich is just full of tasteless cheese. Don’t even try it. Also, it’s expensive. Worst value for money!

Atmosphere: 2

Food: 1

Service: 1

Overall Experience 7/10
Philly Steak 8/10
Fries 6/10
Lemonade 6/10

Overall not the greatest for a place that only does Philly Steaks. Would definitely try again.

My personal preference would be bread better toasted and better quality fries and maybe a slightly better value or lower price.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Philly Cheesesteak

They are making people purchase larger size sandwiches and lying about not having small bread. I asked for a small sandwich and was told, “Sorry we don’t have any small bread we only have regular and large” so I then asked why not cut the regular bread in half to make a small? He then says “well we have the small bread but we are waiting until Black Friday to use it” so you’re waiting to use bread for 2 weeks? They are trying to make more money getting over on patrons by saying they don’t have something they really do have. Not only are you not serving the bread but it won’t be fresh for Black Friday. What sense does that make other than they are getting over on patrons. I won’t go back and to future patrons don’t trust what they are saying. I’m sure when Black Friday comes the will still be using that lie of not having small bread.

Atmosphere: 1

Food: 1

Service: 1

The sandwiches at this place are simply the best. Fresh ingredients and great service!

Atmosphere: 5

Food: 5

Service: 5

Low quality protein, I ordered the teriyaki chicken sandwich and what little it came with looked like chicken skins and disgusting. At least this one, I don't recommend.

Atmosphere: 4

Food: 1

Service: 5

Dirty, slow, expensive for the what it is and the quality of the food.

Atmosphere: 1

Food: 2

Service: 1