Charleys Cheesesteaks

First off the counter was super dirty. Second they had to remake my sandwich because they weren't paying attention when I wanted it plain. Then I get home and my cheese fries has bacon when I didn't want bacon. Can you please talk to your employees about paying attention? When I was waiting for my remake they messed up another persons food as well. This purchase was made on 4/28/2025 about 7:30pm

The food was great, service was impeccable especially from the manager Tekeisha I think her name is. It's a little pricy but what isnt?

Cashier was good. Ordered Philly cheesesteak and barely had any meat in it, no yellow cheese, told me all they had was provolone, and absolutely no seasonings. First and last time eating here.

They took way to long on just 6 chicken wings and ranch was moldy

Atmosphere: 1

Food: 1

Service: 1

Disappointing to say the least. Queue took a very long time to clear, and the server at the counter was very hard to understand due to the speed at which they spoke. After all that, the cheesesteak was pretty bland and flavour less, with the best part of the meal being the lemonade. I'd recommend trying any other restaurant in this food court given the price I paid for this meal.

Food: 2

Service: 1

Absolutely disappointed. The sandwich was just okay at best, the fries were cold and hard—felt like they were undercooked. For the price, I expected much better. Portions are ridiculously small—just a heads-up, the sandwiches are barely are 8 inches long, definitely not a hero. Overpriced and underwhelming. Honestly, save your money. You can get a bigger, better, and more flavorful Philly cheesesteak elsewhere for way less. I won’t be ordering from here again.

Food: 1

Absolutely disappointed. The sandwich was just okay at best, the fries were cold and hard—felt like they were undercooked. For the price, I expected much better. Portions are ridiculously small—just a heads-up, the sandwiches are barely are 8 inches long, definitely not a hero. Overpriced and underwhelming. Honestly, save your money. You can get a bigger, better, and more flavorful Philly cheesesteak elsewhere for way less. I won’t be ordering from here again.

A good sandwich based in the old Philadelphia traditional phillysteak , wich is really much tasty, and worth each bite . I recommend

Atmosphere: 3

Food: 4

Service: 4

What a FRAUD!!!:
The large old school cheesesteak meat portion was basically regular portion amount of meat at inflated cost along with that inflated B.S. combo price for small cup of fries-Smh..Large Strawberry lemonade that was a cup of ice and not filled to the top. Do Not Waste Your Money at that Premium Outlet Mall Location. I've had better experiences at other locations. Grade: F -

Atmosphere: 3

Food: 1

Service: 1

Lousy service....I was next in line...and they still took someone else over me. I even let the staff know I was next...and they did nothing. Lousy,lousy lousy customer service.

Service: 1

Lies they say they deliver but don’t. So I called to place a pickup and said I have to come in to place order. And the guy on the phone very rude would not recommend this place

Great chicken cheesesteaks! Fries were fresh!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Philly, Philly Cheesesteak Combo, Fries

I was standing in front of this place before 9:00 p.m. and the workers were so ready to get out here on May 30th 2024 they totally turned their back to me and didn't say anything, and proceeded to shut down. If I was the manager of this business I would be furious at turning customers away before 9pm!! Check the cameras

Atmosphere: 1

Food: 1

Service: 1

Poor Customer Service, Poor Quality of Food, Flat & Warm Soda with no ice. One to stay clear of.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Gourmet Fries

Location is regularly out of too many menu items. Today, this would include small sized bread for cheesestakes, cups for smaller drinks and other products to make menu items. They also have two cash registers open serving customers and then making the customers wait around 20 minutes for their food. This is my third visit to this location and it’s always poorly operated.

Food: 2

Service: 1