Has to be one of the worst restaurants I’ve ever been to. This place is really bad, even for Chili’s standards. UCF needs to replace this place pronto and bring back a locally owned restaurant. I’ve heard great things about the legendary Wackadoos that used to be placed in the student union, and it would be nice to have a real restaurant on campus with servers.
Sandy M
We had a party of 6 adults. Seated quickly but it took a while until the server came to the table. Food came out in a timely manner and was about what we expected from a Chilis. The floors could use a really good cleaning.
Wassanga
Had to walk out from how filthy this place is. See it for yourself. I get the shortage of staff, but clean your restaurant. Absolute insult to this brand. BAD MANAGEMENT
David Mohaisen
The cashier, Matthew, is the worst I have ever met in my life, and I am old enough to have a good sample of rude people to compare to. Avoid if at all possible.
Abdulrahman Alabduljabbar
As others have point out, the cashier, Matthew, is just disrespectful. Go there for the beer only, if you can tolerate bas customer service.
Jailyn_Joan
An incredible story which we never experienced in life and hopefully will never happen to us. Waiting for a table for three in a fast food restaurant is not at all pleasant but the waiter guided us to the table and two minutes later asked us who seated us on this table. My wife responded you and he said that is strange. Another two minutes later he came again to our table and said that we were not meant to get this table and that we should stand up. That was too much for us. We left immediately this unfriendly place with a waiter who does not know how to treat customer. If this is how people are treated in this place better keep off.
William B
Myself and two friends came here on a Monday night for dinner. A sign on the door let us know that they were short-handed and asked us to please be patient. We were completely fine with that. I understand the current situation and would never hold that against a business. However, the behavior of the “hostess” was completely unacceptable and out of line. Quite possibly the rudest person I have ever encountered at a restaurant. I’m sorry it was such an inconvenience for her to find us a table. This person should not be employed by any business that deals with the public. Once we were seated, things did begin to look up. Our waiter, Jason maybe, was friendly and efficient. The food was what I would expect from Chilis, not awesome, but satisfactory. When it came time to pay the bill, there was some sort of issue with their computers and we were unable to complete the transaction on their little portable machines. We were told they were rebooting their system. 20 minutes later we were still waiting. Our waiter basically disappeared during this time, coming by once or twice and saying the exact same thing that they were restarting. Nothing was offered to us, no drinks, no complimentary anything for the inconvenience. It was probably at least a 30 minute wait just to pay our bill. Probably longer. Completely unacceptable. We all have worked in the service industry, and understand things happen. But this was handled very poorly. Our waiter hid in the back and gave us the same stock answer when he did appear.. He could’ve handled the situation much better. One more thing, one member of our party ordered a Sprite, which tasted like complete swill. We informed our waiter of this but no offer was made to remove it from our bill. I know every Chilis is different, but this will definitely cause me to think twice before visiting another one.
Geraint L
2 for 1 beers Mega cocktails $25 to share for two Good service from the bar & our sever What more do you need for a family meal out
Melanie K
Booked a table for Friday night as 45 minute wait! On arrival back was asked to leave as fire in kitchen - 4 fire engines arrived - during this time people in bar and seated in restaurant still being served (amazing!!!!!!! With firefighters in and out in all their gear and people still ordering burgers and fries ?) - on them leaving was told would have to wait at least another hour before being allowed back in ??????!! - time then would have been approx 2130 - too late for a family to eat as hungry!! Tried again Sunday evening - restaurant only a quarter full but told at least 30 min wait and was told by a rather rude man that we could not even have a seat and drink as did not mind waiting for food as long as we could sit down!! Very bad attitude and will never frequent this restaurant again!!! I appreciate everywhere understaffed but best get it sorted before you become really busy in tourist season - no need for rudeness
Thomas Zehr
I paid $12 for this.Chicken was rubbery and tough, breading was hard to chew, and they forgot the corn that should allegedly still be part of the meal. I received half the fries my coworker did, which is unfortunate because it was the better part of what I got.
Wonderful experience at what I would comfortably call the “busiest” location in Orlando.. top notch customer service, with great vibes and an extremely chill atmosphere.. the hot food was perfect, buuuut, the cold drink was even better.. no complaints here and most definitely will be back!!
Paul j H
As I sit at Applebees Bar with Melisaa the best bartender, I sadly write that I was told at 3:30 PM that you were not seating the bar..so we left with our 100 bucks (for the better I now see). I understand covid but?
Ricardo E
Just had dinner here. Wait time for a table was about 40 minutes. Once seated, our server Simone was AWESOME. Great attitude, customer service, and very attentive. Our food came out fairly quickly, hot and delicious. With everyone in the industry being understaffed, I made sure to compliment her on the excellent service. She mentioned that while the wait staff was fairly full tonight, the kitchen is where their issue was. They only had 3 cooks in, which was the reason for the long wait to be seated in an effort to make sure they didn't crash the kitchen. She even mentioned that the manager on duty was in the kitchen helping them cook. As a local and a member of the service industry myself, I was very pleased with their efforts to keep the restaurant flowing as well as it was. Definitely made for one of our better restaurant experiences during this entire pandemic era. Thanks so much for a great dinner Simone and team! Really appreciate your efforts tonight!
nicklausl2021
What can you expect from a chili’s, usually your average chili’s is just that: average. However this one was definitely below average. We had a pretty long wait for a group of 5, but you could definitely tell they were understaffed, which made me feel bad for the overwhelmed workers. Finally they showed us to a booth but once we sat down I noticed the table had ants all over it! They quickly reseated us but didn’t even offer an apology and acted as if it never happened. The window in our new seat was all rotted out, despite the rest of the building looking relatively new. Food was just average….what more can you say. The one thing lifting this review from a 1 to a 2 was our server! She was super sweet and accurate.
Mohamed A
The best place ever i visted to eat staff very very nice special supervisor lady she is very nice very friendlyvery helpfully thank u for amazing food
Has to be one of the worst restaurants I’ve ever been to. This place is really bad, even for Chili’s standards. UCF needs to replace this place pronto and bring back a locally owned restaurant. I’ve heard great things about the legendary Wackadoos that used to be placed in the student union, and it would be nice to have a real restaurant on campus with servers.
We had a party of 6 adults. Seated quickly but it took a while until the server came to the table. Food came out in a timely manner and was about what we expected from a Chilis. The floors could use a really good cleaning.
Had to walk out from how filthy this place is. See it for yourself. I get the shortage of staff, but clean your restaurant. Absolute insult to this brand. BAD MANAGEMENT
The cashier, Matthew, is the worst I have ever met in my life, and I am old enough to have a good sample of rude people to compare to. Avoid if at all possible.
As others have point out, the cashier, Matthew, is just disrespectful. Go there for the beer only, if you can tolerate bas customer service.
An incredible story which we never experienced in life and hopefully will never happen to us. Waiting for a table for three in a fast food restaurant is not at all pleasant but the waiter guided us to the table and two minutes later asked us who seated us on this table. My wife responded you and he said that is strange. Another two minutes later he came again to our table and said that we were not meant to get this table and that we should stand up. That was too much for us. We left immediately this unfriendly place with a waiter who does not know how to treat customer. If this is how people are treated in this place better keep off.
Myself and two friends came here on a Monday night for dinner. A sign on the door let us know that they were short-handed and asked us to please be patient. We were completely fine with that. I understand the current situation and would never hold that against a business. However, the behavior of the “hostess” was completely unacceptable and out of line. Quite possibly the rudest person I have ever encountered at a restaurant. I’m sorry it was such an inconvenience for her to find us a table. This person should not be employed by any business that deals with the public. Once we were seated, things did begin to look up. Our waiter, Jason maybe, was friendly and efficient. The food was what I would expect from Chilis, not awesome, but satisfactory. When it came time to pay the bill, there was some sort of issue with their computers and we were unable to complete the transaction on their little portable machines. We were told they were rebooting their system. 20 minutes later we were still waiting. Our waiter basically disappeared during this time, coming by once or twice and saying the exact same thing that they were restarting. Nothing was offered to us, no drinks, no complimentary anything for the inconvenience. It was probably at least a 30 minute wait just to pay our bill. Probably longer. Completely unacceptable. We all have worked in the service industry, and understand things happen. But this was handled very poorly. Our waiter hid in the back and gave us the same stock answer when he did appear.. He could’ve handled the situation much better. One more thing, one member of our party ordered a Sprite, which tasted like complete swill. We informed our waiter of this but no offer was made to remove it from our bill. I know every Chilis is different, but this will definitely cause me to think twice before visiting another one.
2 for 1 beers Mega cocktails $25 to share for two Good service from the bar & our sever What more do you need for a family meal out
Booked a table for Friday night as 45 minute wait! On arrival back was asked to leave as fire in kitchen - 4 fire engines arrived - during this time people in bar and seated in restaurant still being served (amazing!!!!!!! With firefighters in and out in all their gear and people still ordering burgers and fries ?) - on them leaving was told would have to wait at least another hour before being allowed back in ??????!! - time then would have been approx 2130 - too late for a family to eat as hungry!! Tried again Sunday evening - restaurant only a quarter full but told at least 30 min wait and was told by a rather rude man that we could not even have a seat and drink as did not mind waiting for food as long as we could sit down!! Very bad attitude and will never frequent this restaurant again!!! I appreciate everywhere understaffed but best get it sorted before you become really busy in tourist season - no need for rudeness
I paid $12 for this.Chicken was rubbery and tough, breading was hard to chew, and they forgot the corn that should allegedly still be part of the meal. I received half the fries my coworker did, which is unfortunate because it was the better part of what I got.
Restaurantji Recommends
Wonderful experience at what I would comfortably call the “busiest” location in Orlando.. top notch customer service, with great vibes and an extremely chill atmosphere.. the hot food was perfect, buuuut, the cold drink was even better.. no complaints here and most definitely will be back!!
As I sit at Applebees Bar with Melisaa the best bartender, I sadly write that I was told at 3:30 PM that you were not seating the bar..so we left with our 100 bucks (for the better I now see). I understand covid but?
Just had dinner here. Wait time for a table was about 40 minutes. Once seated, our server Simone was AWESOME. Great attitude, customer service, and very attentive. Our food came out fairly quickly, hot and delicious. With everyone in the industry being understaffed, I made sure to compliment her on the excellent service. She mentioned that while the wait staff was fairly full tonight, the kitchen is where their issue was. They only had 3 cooks in, which was the reason for the long wait to be seated in an effort to make sure they didn't crash the kitchen. She even mentioned that the manager on duty was in the kitchen helping them cook. As a local and a member of the service industry myself, I was very pleased with their efforts to keep the restaurant flowing as well as it was. Definitely made for one of our better restaurant experiences during this entire pandemic era. Thanks so much for a great dinner Simone and team! Really appreciate your efforts tonight!
What can you expect from a chili’s, usually your average chili’s is just that: average. However this one was definitely below average. We had a pretty long wait for a group of 5, but you could definitely tell they were understaffed, which made me feel bad for the overwhelmed workers. Finally they showed us to a booth but once we sat down I noticed the table had ants all over it! They quickly reseated us but didn’t even offer an apology and acted as if it never happened. The window in our new seat was all rotted out, despite the rest of the building looking relatively new. Food was just average….what more can you say. The one thing lifting this review from a 1 to a 2 was our server! She was super sweet and accurate.
The best place ever i visted to eat staff very very nice special supervisor lady she is very nice very friendlyvery helpfully thank u for amazing food