Domino's Pizza

Behavior

I am beyond disgusted with the service I received at this Domino’s location (2823 S Orange Ave #110, Orlando, FL 32806) on February 22, 2025, between 11:30 PM and 11:50 PM. The employee Jeremey (if that’s even his real name, since he refused to provide any information) was shockingly rude, dismissive, and completely unprofessional.

Before even arriving at the store, I called to place an order, and Jeremey rudely and mockingly told me that he was not taking orders. When I asked to speak to a manager, he hung up in my face! That alone was completely unacceptable and unprofessional.

When I arrived at the store, I found the lobby open (though the lights were off, making it look closed), and I saw another customer placing an order. However, despite this, Jeremey refused to take my order, claiming that the store wasn’t doing pickups and that the lobby was “closed to the public.” If that were true, why was another customer being served right in front of me? The blatant dishonesty and inconsistency were unacceptable.

When I asked to speak to the manager, Jeremey flat-out refused to provide a name or even acknowledge who was in charge. Instead, he rudely told me to leave the store, completely dismissing my concerns. As a loyal and frequent Domino’s customer, I have never been treated with such disrespect.

To make matters even worse, when I asked for the corporate number, Jeremey mocked me with sarcasm, telling me to “just call the store.” He then refused to give me the store’s phone number, forcing me to look it up myself. This level of unprofessionalism is completely unacceptable for any business, let alone a national chain like Domino’s.

The worst part? When I refused to leave without getting a store chain number or the corporate number—which any employee should provide without hesitation—Jeremey threatened to call the police on me. And he actually did. I was treated like a criminal simply for expecting basic customer service. I felt accused and disrespected just for asking for information that should have been provided to me in the first place.

This experience was an absolute disgrace. If this is the type of customer service Domino’s allows, I will be taking my business elsewhere. Corporate needs to seriously reevaluate who they have representing their brand at this location because employees like Jeremey are single-handedly ruining it.

Atmosphere: 1

Food: 1

Service: 1

The cashier kahdijah was so helpful that I have not eat dominos in 10 year her kindness and patience's was what made me order their should be more employees like her she was the best. I will be a new customer from now on.

Atmosphere: 5

Food: 5

Service: 5

Shared a guest service complaint tonight and the employee resolved it without my even expecting them to. Thank you. Full stomach and full heart.

Service: 5

Staff is always pleasant, pizza hot and crispy, just the way I like it!

Atmosphere: 4

Food: 4

Service: 4

Always good pizza and carry out service.

manager cancelled my order after I ordered last night. No callback to verify just cancelled. Not how I expected to be treated when everyone gets served in my dominos….

Atmosphere: 1

Food: 1

Service: 1

best darn pizza I've had from Domino's thank you

Food: 5

Service: 5

Just ordered a pizza took 2 hours to get here pizza was cold and crust was spicy never order again from here and when delivery driver called it said potential spam.

The employees were very attentive and kind. The location was very clean!!! And my food was fresh!!!

Atmosphere: 5

Food: 5

Service: 5

Very good made tasty

Atmosphere: 5

Food: 5

Service: 5

I always hated domino's. But I gave it one last try at this place. The pizza was delicious. Perfect! This is my new pizza spot.,

Food: 5

Service: 5

I arrived after placing my order on the app. The young people working seem to be on auto pilot and don't actually listen when you are speaking to them. Otherwise the experience was decent. My food was good and well done as requested.

Atmosphere: 4

Food: 5

Service: 4

Frist off I'm not very happy with your employee Carlos yesterday night he threatened me and my husband about tip three times not very happy keep your employees in line don't ever want to see that driver again and next time I'm going to call the cops and I'm going to press charges your employees should never threatened a customer about a tip I want him fired

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Tater Tots

Terrible customer service.

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Atmosphere: 3

Food: 3

Service: 3