They only care about the drive thru customers. The people in front of me and I sat at the counter waiting a while, “no acknowledgment, no hello, no give us a few minutes”. An employee finally came to the counter and was a disinterested in being there. Don’t bother with this place. This lack of service seems to be the norm from the other D&D I have attempted to go to!
Atmosphere: 2
Food: 1
Service: 1
JOSE GREGORIO ACERO
Cappuccino is
Atmosphere: 5
Food: 5
Service: 5
Bonnie Capen
We hit this location around 5pm. Needed a caffeine boast from coffee to drive for several hours back home. I could understand the lack of food options being late in the day. But the worker seemed confused we would possibly want hot coffee. Then when we paid for the coffee, food and hot chocolate for my son she acted like it was odd to want hot coffee. We even tipped despite the service. But then we got to the coffee we received. It was the worst ever! If you didn't have hot coffee say that! It was barely coffee flavored water! If you said you didn't have it we could have made other arrangements. We got giant nasty hot water! Did not do wonders for the drive after a very long day. I was out for a specialist doctor for my son. Several hours of driving before and after plus the long appointment. Had planned on this being a pick me up before driving in the middle of nowhere for hours. Plus a treat for him. It was a terrible experience! Other locations are so much better. For such a busy area we expected better.
Atmosphere: 1
Food: 1
Service: 1
Claudio Maldonado
Store nice, clean, friendly staff and good doughnuts ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bacon Egg and Cheese, Croissant
Elle Elle
Great drive through employees always give me the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plain Stuffed Bagel Minis
Merf Feliciano (KDMStance)
Decent
Atmosphere: 4
Food: 3
Service: 4
Bryan McCormick
'Merica runs on Dunkin.(Not Starbucks)
Atmosphere: 5
Food: 5
Service: 5
Sharon Perkins
I’ve been here about 4 times. Good friendly service, no issues with orders, music is loud, a mix of stuff like Jack Barlow, Todd Rungren, etc. Today (Wednesday, 1/24/24, 8:30-10:30 am) patrons inside were a lot of people in their 20s-40s meeting up, one mom with young children; a couple people like me reading or scrolling their phones. The tables never got crowded. Drive through was steadily busy, as was the counter. And I noticed a lot of smiles between staff and patrons. It’s a healthy business.The team on deck worked very well together today.If you want to get out and sip your cold brew in an uncrowded clean Dunkin this place is good enough.
chris cercado
Today January 17,2024, went to Donkin Donuts. My son said to the cashier today is my dad birthday. The cashier was going to give me a free donut. The employee said he you don’t due that. On very arrogant way, I got scared and said hey don’t worry. I will pay for. Sorry that my son said.
Atmosphere: 1
Service: 1
Jackeline Torres
I placed an order online, my daughter picked it up and when she gets home, the donuts are old and hard. It's not the first time they should keep strawberry donuts, they lost me as a customer!
A great eatery is a combination of great food and great service, never just one of those things. Dunkin provides great food, but a young man named Marlon is the service. Unlike the younger folks that roll their eyes and speak dryly, Marlon clearly wants to make a good impression on Dunkin's Customers. I will certainly be
Atmosphere: 5
Food: 5
Service: 5
Joanne M.
It was a very sad donut experience Usually sweets are so delicious you can't wait to go back when the craving hits, but I'll definitely be getting my frosted donuts elsewhere! I love donuts
nadira Parsan
Closes too early ice blender is always out of service.we need it to stay open at least until 9
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Croissant
Marlenne Laso
I love eating at dunkin but this location is one of the most unorganized locations I’ve ever been to. All the employees are teenagers that seem to hate their job. Specifically one employee called Sonia, she was giving attitude and stank faces. I went in with my family to order and waited at the counter for 5 minutes before I someone walked close which happened to be her and asked is there anyone taking orders inside. She said we’re busy rn so you’re going to have to wait. Another 5 minutes pass and another employee attends us. She didn’t apologize for the wait or anything, we order a chorizo wrap and all she did was shake her head no and my husband and I looked at each other cluelessly because why on earth would someone thing it’s acceptable to just shake your head at a customer like it’s an answer. So I asked her do you not have it? And than she explained it’s sold out. We ordered our food and proceeded to order drinks we asked for 2 small cups of water when we were giving our drinks they gave us large cups so my husband politely asked if we could get small instead and Sonia gave a dirty face with attitude and said y’all don’t want these? So I proceeded with we asked for small cups because we have small children so he asked if you could switch it for small cups. And she rolled her eyes and said okay. We waited another 15 minutes in store and the line is now 8 people long waiting for someone to take orders everyone running around like headless chickens including the manager except one person the guy at the drive thru window was just staring at everyone not helping his co workers, even stood on his phone for a bit. We finally got our food and was missing 2 items, my husband was so annoyed that he said forget about it and we all left. I don’t know if this is a cooperate location or franchise but it is literally the worst. And that low considering this is Lake Nona.
They only care about the drive thru customers. The people in front of me and I sat at the counter waiting a while, “no acknowledgment, no hello, no give us a few minutes”. An employee finally came to the counter and was a disinterested in being there. Don’t bother with this place. This lack of service seems to be the norm from the other D&D I have attempted to go to!
Atmosphere: 2
Food: 1
Service: 1
Cappuccino is
Atmosphere: 5
Food: 5
Service: 5
We hit this location around 5pm. Needed a caffeine boast from coffee to drive for several hours back home. I could understand the lack of food options being late in the day. But the worker seemed confused we would possibly want hot coffee. Then when we paid for the coffee, food and hot chocolate for my son she acted like it was odd to want hot coffee. We even tipped despite the service. But then we got to the coffee we received. It was the worst ever! If you didn't have hot coffee say that! It was barely coffee flavored water! If you said you didn't have it we could have made other arrangements. We got giant nasty hot water! Did not do wonders for the drive after a very long day. I was out for a specialist doctor for my son. Several hours of driving before and after plus the long appointment. Had planned on this being a pick me up before driving in the middle of nowhere for hours. Plus a treat for him. It was a terrible experience! Other locations are so much better. For such a busy area we expected better.
Atmosphere: 1
Food: 1
Service: 1
Store nice, clean, friendly staff and good doughnuts ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bacon Egg and Cheese, Croissant
Great drive through employees always give me the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plain Stuffed Bagel Minis
Decent
Atmosphere: 4
Food: 3
Service: 4
'Merica runs on Dunkin.(Not Starbucks)
Atmosphere: 5
Food: 5
Service: 5
I’ve been here about 4 times. Good friendly service, no issues with orders, music is loud, a mix of stuff like Jack Barlow, Todd Rungren, etc. Today (Wednesday, 1/24/24, 8:30-10:30 am) patrons inside were a lot of people in their 20s-40s meeting up, one mom with young children; a couple people like me reading or scrolling their phones. The tables never got crowded. Drive through was steadily busy, as was the counter. And I noticed a lot of smiles between staff and patrons. It’s a healthy business.The team on deck worked very well together today.If you want to get out and sip your cold brew in an uncrowded clean Dunkin this place is good enough.
Today January 17,2024, went to Donkin Donuts. My son said to the cashier today is my dad birthday. The cashier was going to give me a free donut. The employee said he you don’t due that. On very arrogant way, I got scared and said hey don’t worry. I will pay for. Sorry that my son said.
Atmosphere: 1
Service: 1
I placed an order online, my daughter picked it up and when she gets home, the donuts are old and hard. It's not the first time they should keep strawberry donuts, they lost me as a customer!
Atmosphere: 1
Food: 1
Service: 4
Restaurantji Recommends
Pumpkin
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
A great eatery is a combination of great food and great service, never just one of those things. Dunkin provides great food, but a young man named Marlon is the service. Unlike the younger folks that roll their eyes and speak dryly, Marlon clearly wants to make a good impression on Dunkin's Customers. I will certainly be
Atmosphere: 5
Food: 5
Service: 5
It was a very sad donut experience Usually sweets are so delicious you can't wait to go back when the craving hits, but I'll definitely be getting my frosted donuts elsewhere! I love donuts
Closes too early ice blender is always out of service.we need it to stay open at least until 9
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Croissant
I love eating at dunkin but this location is one of the most unorganized locations I’ve ever been to. All the employees are teenagers that seem to hate their job. Specifically one employee called Sonia, she was giving attitude and stank faces. I went in with my family to order and waited at the counter for 5 minutes before I someone walked close which happened to be her and asked is there anyone taking orders inside. She said we’re busy rn so you’re going to have to wait. Another 5 minutes pass and another employee attends us. She didn’t apologize for the wait or anything, we order a chorizo wrap and all she did was shake her head no and my husband and I looked at each other cluelessly because why on earth would someone thing it’s acceptable to just shake your head at a customer like it’s an answer. So I asked her do you not have it? And than she explained it’s sold out. We ordered our food and proceeded to order drinks we asked for 2 small cups of water when we were giving our drinks they gave us large cups so my husband politely asked if we could get small instead and Sonia gave a dirty face with attitude and said y’all don’t want these? So I proceeded with we asked for small cups because we have small children so he asked if you could switch it for small cups. And she rolled her eyes and said okay. We waited another 15 minutes in store and the line is now 8 people long waiting for someone to take orders everyone running around like headless chickens including the manager except one person the guy at the drive thru window was just staring at everyone not helping his co workers, even stood on his phone for a bit. We finally got our food and was missing 2 items, my husband was so annoyed that he said forget about it and we all left. I don’t know if this is a cooperate location or franchise but it is literally the worst. And that low considering this is Lake Nona.
Atmosphere: 1
Service: 1