Dunkin'
12075 Collegiate Way, Orlando
(407) 802-5459
Recent Reviews
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Their breakfast potato hash browns is either cooked in pork bacon fat or fried in old oil; or just bad in general. Each time I had that with the meal deal. I has been really nasty tasting. I have stop getting combo to minus those. Each time I had to throw them away.
Atmosphere: 3
Food: 2
Service: 3
I've come here the last few weeks and literally every time my order is wrong, and I'm just asking for donuts... nothing complicated. Today I went inside and literally stood there for 5 minutes before anyone even greeted me... pretty terrible service.
Atmosphere: 1
Food: 3
Service: 1
NEVER ORDER FROM HERE!!!! I hate to do this because I love some of the workers here and they are usually nice. There are some new people now who should never have been hired. I ordered a mobile order and got to the drive thru window 20 minutes after placing my order to only find out they haven’t even started making it yet. Then the worker opens the window and doesn’t even know who the order was for. I am appalled.
Atmosphere: 1
Food: 3
Service: 1
Atmosphere was very hostile, the guy making my order I think I over heard his name as “Joaquin” was rude and looked like he did not want be there. Slammed my coffee on the counter, my bacon was undercooked and cold, messed up my coffee, WILL NOT be back!!!!!
Atmosphere: 1
Food: 1
Service: 2
We always would go to this one bc it was so close but never again. Normally the customer service is pretty rude depending on who's there and the food is normally correct but just tastes off. However this time we got our food and it really tasted off although didn't question it until I realized my bacon was still RAW! I immediately stopped eating and sadly my partner had already finished theirs and now ever since yesterday we have been throwing up from food poisoning. I had to call out of work because of it I'm extremely upset that they would serve food undercooked and give their customers food poisoning.
Atmosphere: 2
Food: 1
Service: 1
Gave us food poisoning 💀 Spent the whole day throwing up :/ Don't know if it was undercooked or expired but avoid this location at all costs!
Atmosphere: 2
Food: 1
Service: 2
Small place with 3 tables that seat 2. Not good for larger groups.
Atmosphere: 5
Food: 5
Service: 5
This dunkin is a waste of investment and needs to get shut down. Everyone needs to be fired honestly. I feel like a kindergartener can do a better job than all of these employees combined. There is nobody ever there and they always manage to screw up SOMEHOW. Is it really that difficult to make a coffee?? I don’t know why I continue to come here. All the employees lack brain cells clearly and I mean ALL the employees. If you are clueless and don’t know how to do anything in life this is the perfect place for you. The dude at the window with accent has to be a social experiment. He really blows my mind. He gets angry and shuts down when you correct him. I don’t even know if these people are even aware that they are conscious.
Always with a bad face and a terrible attitude! Incredible racism! He doesn't say good morning! His manners are on the floor.
Atmosphere: 1
Service: 1
Dunkin’ where customer service goes to die.
We ordered at the drive-thru, confirmed a dairy-free drink, and got handed a regular one anyway. When we pointed it out, they hit us with pure attitude and told us they “couldn’t” remake it because the milk is pre-mixed. Fine. My husband orders something else with less ice, they hand him a sad, half-empty cup like it’s a joke.
When we questioned it (politely, mind you), three employees piled into the window to argue with us instead of fixing it. We even offered to PAY for extra milk and espresso to fill the cup, and they still refused and tossed us a 3/4 full drink with even more attitude.
If basic competence is too much to ask, close the location. I’m contacting corporate because clearly management here either doesn’t exist or just doesn’t care.
Restaurantji Recommends
My chai latte from here always hits. I love going here
Atmosphere: 5
Food: 5
Service: 5
Definitely didn't take long, and I definitely know why.
This Dunkin' has the best espresso drinks! I'm an Americano kind of gal and my hubby likes his lattes. This Dunkin definitely has the best of both. Can't speak to anything else on the menu as that's all we've ordered here. I use the app to order ahead and they have always been spot on. Good, fast service through the drive thru on weekday mornings!
Food: 5
Service: 5
Fast friendly service. Great value. Fresh and tasty. Clean and organized. Convenient location. Seating limited. Dunkin Radio too loud and with too many commercials. But, hey! It's a fast food nosh, right? Would visit again.
Atmosphere: 3
Food: 4
Service: 5
Great service and staff!!
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