I usually go to this Dunkin good amount of mornings, and no problem with their service. This morning on November 22, 2024 the service was horrible. I ordered a hot vanilla coffee with 10 munchkins and I was the only person in the drive-through, and it took 15 minutes to finally give me my order. I had to tell, what looked like to be the manager, that I’m waiting on my munchkins, and he just went over and grabbed them for me. The other two employees completely forgot about me and had me sitting there for 15 minutes after taking my order. The young woman and male working there had a horrible customer service. The older Brazilian male was fine.
Atmosphere: 1
Service: 1
Migdalia Garcia
Very fast and super friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Magali Paesani
The worst customer service I've ever had . Morning staff is so rude.
Service: 1
Rifah R
GIVINGGGGG MUNCH ? ily whoever made my munchkin order
Nicco Bravata
Everytime i order donuts, they wrap a napkin over the glaze, so when I take the donut out of the bag, half the glaze comes off with the napkin. This makes the donut less tasty, and the napkin a sticky, gross mess. The service is also quite unfriendly.
Food: 3
Service: 2
Webster
Disappointed with customer service at Dunkin' Donuts. Staff was rude and unhelpful, especially considering I had a baby with me. Would appreciate better training for staff on handling customer concerns.
Javier Rodriguez
I ordered a grilled cheese sandwich. however, the cheese was not completely melted. I asked to reheat the sandwich, and their answer was NO we couldn't or offered another alternative.
vlo
There is a sign on the bathroom stating it is only for paying customers. We paid. I asked for the keys just to wash my hands, that's it. All of sudden, both the bathrooms are broken. They told me go across the street. I asked if they at least have hand sanitizer, they say no - go across the street. A whole joke. All i wanted to do was wash my hands before eating. Maybe just put up a sign that says the bathroom isn't for public use instead of lying. I understand a location at a university has to be careful about people using the restroom, but it's pretty crazy a paying customer can't use it.
The food itself was okay. I got a ham and cheese croissant that was burn on top but still edible. I got a kiwi and watermelon lemonade refresher which was really good. Which is the only reason i'm giving this experience more than 1 star.
Atmosphere: 3
Food: 3
Service: 2
Sophia Hernandez
Today is the universal knights ticket distribution, and the store is very busy. However, as a manager at a place very similar to this one, there needs to be coaching on how you can and can’t talk to customers when your associates are stressed. My friend mobile ordered for my group and it has taken over an hour and we are still waiting for the food from our order. But that’s not a problem and I expected that. The problem is that when the name on the order got called for drinks, this is what a received(photo attached) and when i said that im sorry to be a bother but this is just not right, the worker pictured outwardly said i was lying and that i waited to long to get it so the cold foam melted. If this is the case, and the cup was originally full, wouldn’t there be cold foam remnants on the lid? When i finally got through to her, kinda, that i wasn’t lying and wasn’t leaving just because she thinks i was, she put so little that it was very obvious how intentional her small portion was. Again, I completely understand the staff being overwhelmed and I put a lot of the blame on the manager and whoever made the schedule that decided to only put 3 people to open the store on an event day. The whole store needs to obviously support their team more and value their staff so that they don’t get to their breaking point and blow up on customers like they did with me. If the associate gave me attitude or even said they couldn’t fill it because i had already touched the cup or really anything, I would be fine, however, when you outwardly call me a lair, that’s where it’s a problem for me. Something needs to change in that store because 1. no customer should have to deal with this and 2. no associate should have to work like that. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Ardian Peach
There was soap in my coffee. Tasted exactly like soap and had rainbow bubbles :(
The staff is very rude, forgot parts of the order. If you ask for a donut they forgot they respond rudely. Like we’re unconvincing them by asking them for the food we purchased. Don’t leave food in long enough to toast half the time.
I usually go to this Dunkin good amount of mornings, and no problem with their service. This morning on November 22, 2024 the service was horrible. I ordered a hot vanilla coffee with 10 munchkins and I was the only person in the drive-through, and it took 15 minutes to finally give me my order. I had to tell, what looked like to be the manager, that I’m waiting on my munchkins, and he just went over and grabbed them for me. The other two employees completely forgot about me and had me sitting there for 15 minutes after taking my order. The young woman and male working there had a horrible customer service. The older Brazilian male was fine.
Atmosphere: 1
Service: 1
Very fast and super friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
The worst customer service I've ever had . Morning staff is so rude.
Service: 1
GIVINGGGGG MUNCH ? ily whoever made my munchkin order
Everytime i order donuts, they wrap a napkin over the glaze, so when I take the donut out of the bag, half the glaze comes off with the napkin. This makes the donut less tasty, and the napkin a sticky, gross mess. The service is also quite unfriendly.
Food: 3
Service: 2
Disappointed with customer service at Dunkin' Donuts. Staff was rude and unhelpful, especially considering I had a baby with me. Would appreciate better training for staff on handling customer concerns.
I ordered a grilled cheese sandwich. however, the cheese was not completely melted. I asked to reheat the sandwich, and their answer was NO we couldn't or offered another alternative.
There is a sign on the bathroom stating it is only for paying customers. We paid. I asked for the keys just to wash my hands, that's it. All of sudden, both the bathrooms are broken. They told me go across the street. I asked if they at least have hand sanitizer, they say no - go across the street. A whole joke. All i wanted to do was wash my hands before eating. Maybe just put up a sign that says the bathroom isn't for public use instead of lying. I understand a location at a university has to be careful about people using the restroom, but it's pretty crazy a paying customer can't use it.
The food itself was okay. I got a ham and cheese croissant that was burn on top but still edible. I got a kiwi and watermelon lemonade refresher which was really good. Which is the only reason i'm giving this experience more than 1 star.
Atmosphere: 3
Food: 3
Service: 2
Today is the universal knights ticket distribution, and the store is very busy. However, as a manager at a place very similar to this one, there needs to be coaching on how you can and can’t talk to customers when your associates are stressed. My friend mobile ordered for my group and it has taken over an hour and we are still waiting for the food from our order. But that’s not a problem and I expected that. The problem is that when the name on the order got called for drinks, this is what a received(photo attached) and when i said that im sorry to be a bother but this is just not right, the worker pictured outwardly said i was lying and that i waited to long to get it so the cold foam melted. If this is the case, and the cup was originally full, wouldn’t there be cold foam remnants on the lid? When i finally got through to her, kinda, that i wasn’t lying and wasn’t leaving just because she thinks i was, she put so little that it was very obvious how intentional her small portion was. Again, I completely understand the staff being overwhelmed and I put a lot of the blame on the manager and whoever made the schedule that decided to only put 3 people to open the store on an event day. The whole store needs to obviously support their team more and value their staff so that they don’t get to their breaking point and blow up on customers like they did with me. If the associate gave me attitude or even said they couldn’t fill it because i had already touched the cup or really anything, I would be fine, however, when you outwardly call me a lair, that’s where it’s a problem for me. Something needs to change in that store because 1. no customer should have to deal with this and 2. no associate should have to work like that. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
There was soap in my coffee. Tasted exactly like soap and had rainbow bubbles :(
Food: 1
Restaurantji Recommends
Bad attitude, not what we
Atmosphere: 1
Food: 1
Service: 1
The staff is very rude, forgot parts of the order. If you ask for a donut they forgot they respond rudely. Like we’re unconvincing them by asking them for the food we purchased. Don’t leave food in long enough to toast half the time.
Atmosphere: 1
Food: 2
Service: 1
ice spice was witerwy
Atmosphere: 1
Food: 1
Service: 1
“We is only takin orders from the kiosk”
Atmosphere: 1
Food: 1
Service: 1
“We is only takin orders from the kiosk”
Atmosphere: 1
Food: 1
Service: 1
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