Dunkin'
14813 E Colonial Dr, Orlando
(407) 930-6329
Recent Reviews
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The place has good coffee and good Donuts but just didn't have a variety at the time but one of my go-to for coffee
Drive through lady has an attitude & food came out burnt
The worst service possible. Especially what appears to be the manager wearing a gray shirt with Tattoos. I understand people get busy but have the decency to acknowledge those that you walk by 6 times and not say word. That's right that would be called customer service which no one in the store knows about. Waiting 10 min to order a coffee? Just to have the lady in the gray shirt come out with crumbs on her chest to say " what can I get you?" Again how about "sorry for the wait, how may I help you?" It almost sounded like she still had food in her mouth when speaking to the clients. Poor management hands down the worst Dunkin I've ever been too
The service is absolutely horrible. The attitude from the workers is horrible. They got my order wrong more than once. Asked them to make it again and all they did was mix the old one when it was 2 completely different drinks as if we wouldn’t have noticed. Didn’t try to even listen to the customer whatsoever. Those two workers need to be more respectful and understanding since they not the ones paying for the drinks.
Food: 1
Service: 1
I’ve been coming to this store for the past three years everything was OK until this lady with short hair started taking my orders she has such such a horrible attitude, literally screamed at me while I was trying to place my order i’ve even tried coming inside so I don’t have to deal with her even inside you can hear her being rude to her employees and customers she needs to get fire immediately I asked for her name she said her name is Sasha
Atmosphere: 1
Food: 1
Service: 1
9 out of ten times cant make my coffee the way i ordered it. Language barrier or something not sure how hard it is to make a latte
There has been an entire new crew since my review and they have gotten much better. So i move them up to a solid c+ now
The order was wrong for two times. But the guy helped us friendly with our order. The donuts were freshly baked and smelled delicious. The pumpkin spice was delicious.
Atmosphere: 2
Food: 5
Service: 3
Didn't have any donuts....
Food: 2
For the second day in a row I have waited 15 minutes on the drive thru with just 2 cars in front of me when I arrived. There were a bunch of workers and no customers at all. Terrible management!
Service: 1
The employees really make this location special, it's like any other dunkin food and drinks wise, but those employees... they're amazing and will make sure you enjoy your trip there!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The worst experience I have ever had at a Dunkin’ Donuts. The girl in the drive-through rushed me, and when I told her that, maybe she should have a little bit more patience with people in the drive-through, she continues to have an attitude, said that she did not have an attitude told me that I shouldn’t be telling her what to do then the manager walked up behind her and told her that she just needs to walk away, and she proceeded to tell me I’m getting an attitude because you’re telling me that I have one I felt completely rushed. This is the worst Dunkin’ Donuts to ever go to. I will never return to that Dunkin’ Donuts. She was a little short Spanish girl has the worst Customer Service. When I told her I was going to call corporate she said go ahead I don’t care. She didn’t have a name tag on neither.
Atmosphere: 1
Food: 2
Service: 1
Mobile orders never ready when you arrive at the store, some of the items not available that we order. Orders wrong.
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Bagel, Donuts
They have the biggest age discrimination in Orlando FL if u are 50 or 60 years old they don't give u a job
Atmosphere: 1
Food: 1
Service: 1
I love their donuts and those hashbrowns.
Atmosphere: 5
Food: 5
Service: 5
Disappointed with my visit to Dunkin' Donuts yesterday. The employee at closing time was rude, ignored my order, and was on their phone instead of helping. June 8, 2024.
Service: 1
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