I needed a pick me up, so I stopped by to try the viral Cookie Butter Cloud Latte. I have heard so much about it and honestly my curiosity got the best of me.
I ordered it with oat milk but decided to risk it by keeping the cold foam on it (I’m typically dairy-free). It was definitely tasty, made well, and aesthetically pleasing, but I don’t get all of the hype.
I couldn’t taste the cinnamon notes, and I personally felt like it could have been a bit sweeter (just my opinion). I also thought it quickly became watered down as the ice melted. Maybe the oat milk threw things off, but I don’t know.
Customer service was great though! The woman that took my order was friendly and made my drink quickly.
I can’t speak for the breakfast items or the donuts. That seems to be what most of the negative reviews are about.
We don’t live in Orlando, but I would definitely visit again to try more coffee drinks if we’re in the area.
Visited: December 29, 2025 ~4:00pm
Atmosphere: 3
Food: 4
Service: 5
laura hawke
While in the USA. I gotta go to a Dunkin every time.
Atmosphere: 5
Food: 5
Service: 5
James Eldred
People inside ,open sign on and refused dine in.
Atmosphere: 1
Service: 1
Richard Burton Jr
Stopped by on Dec 5th (11:49am) and had a great conversation with Kayla and the other lady working, very polite and professional ! A true credit to Dunkin Donuts !
Atmosphere: 5
Food: 5
Service: 5
Maritza D’Angelo
Awesome crew!! Fast and friendly service, I'm GRATEFUL for your service! Happy holidays! 🎄🎊🦃🦃👍🏻👍🏻👍🏻🤗🤗🤗🤗👏🏻👏🏻👏🏻☕☕☕☕☕☕
Atmosphere: 5
Food: 5
Service: 5
Jeremy Gorman
Staff was great
Atmosphere: 4
Service: 4
Ana Carolina
Love it
Michelle
Visited the area for a few days. Been here twice during that time for a quick breakfast before the parks. Not the fastest service, but it was still efficient and good. Breakfast sandwiches were good and didn’t get nuked in the microwave. English muffins and bagels still remained soft. Caramel lattes were good and as expected.
If you’re in a rush, not the place to be, but they’re still not bad on time in general. If you use the kiosk to place your order, it will quietly arrive on the kiosk/mobile order stand, so look for your items there.
Atmosphere: 5
Food: 5
Service: 4
lola toral
The cashier is very rude (Sunday 3 August) She threw my order at me like i was bothering her
We showed up about 15 minutes before closing because I was really craving a rainbow sherbet cone. I told my husband to just get our daughter the same in a cup, but he insisted on asking for a milkshake instead. I literally warned him, “They’re going to hate you for making them dirty the milkshake stuff this close to close,” but he’s stubborn. Sure enough they told him no. He came out with my sherbet cone (yum!) and a chocolate cup for himself. As soon as he stepped out, they locked the doors.. before actual closing time.
I get it, I’ve worked in restaurants before and totally understand the end-of-night routine, but now I’m stuck sharing my ice cream with a grumpy toddler and dealing with a grumpier husband. 😅
Atmosphere: 5
Food: 5
Service: 4
Da ni
No gluten free option, you have to wait inline for 20 minutes so they can tell you they don’t have gluten free options. The staff need to in improve their customer services skill. Specially the 2 older ladies. They are extremely rude, they mess one drink from out party and they scream at us. Worst attention ever. Horrible experience.
Charles Sharpe
Great service was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Taleemar Ortiz Santiago
It suck’s to say, but this is one of the worst Dunkin’s in Orlando. If you order an ice coffee with light ice; why does it come out not filled? I asked the woman over the counter if they could please add more milk, (she had no issue adding more milk and to add insult to injury I hear the workers in the back saying “I told you that needed more milk, their not gonna like it” Not only was it not filled, but honestly it tasted horrible, as if they used the bottom leftover coffee from the bag that’s been sitting out way too long. I’ve personally worked for Dunkin’ Donuts in the past and when someone would order a beverage with light ice, I’d have the decency to at least fill it up at least with a little extra milk or some ingredient containing in the beverage. The food is still cold and it’s sad to say I find this out when I get home; I thought at least that should be good, felt hot in the bag, but my toasted mini bagels were freezing on the inside and my sandwich is cold to the core. It’s just a bad experience when you pay good money for food, then have to come home and critique it and make it better. This is not the first time I’ve come to this Dunkin, but it will be the last. For a location so close to Disney and in a Tourist environment, I’d expect better, Please do better.
Good service but pay attention to the cleaning.
I needed a pick me up, so I stopped by to try the viral Cookie Butter Cloud Latte. I have heard so much about it and honestly my curiosity got the best of me.
I ordered it with oat milk but decided to risk it by keeping the cold foam on it (I’m typically dairy-free). It was definitely tasty, made well, and aesthetically pleasing, but I don’t get all of the hype.
I couldn’t taste the cinnamon notes, and I personally felt like it could have been a bit sweeter (just my opinion). I also thought it quickly became watered down as the ice melted. Maybe the oat milk threw things off, but I don’t know.
Customer service was great though! The woman that took my order was friendly and made my drink quickly.
I can’t speak for the breakfast items or the donuts. That seems to be what most of the negative reviews are about.
We don’t live in Orlando, but I would definitely visit again to try more coffee drinks if we’re in the area.
Visited: December 29, 2025 ~4:00pm
Atmosphere: 3
Food: 4
Service: 5
While in the USA. I gotta go to a Dunkin every time.
Atmosphere: 5
Food: 5
Service: 5
People inside ,open sign on and refused dine in.
Atmosphere: 1
Service: 1
Stopped by on Dec 5th (11:49am) and had a great conversation with Kayla and the other lady working, very polite and professional !
A true credit to Dunkin Donuts !
Atmosphere: 5
Food: 5
Service: 5
Awesome crew!! Fast and friendly service, I'm GRATEFUL for your service! Happy holidays! 🎄🎊🦃🦃👍🏻👍🏻👍🏻🤗🤗🤗🤗👏🏻👏🏻👏🏻☕☕☕☕☕☕
Atmosphere: 5
Food: 5
Service: 5
Staff was great
Atmosphere: 4
Service: 4
Love it
Visited the area for a few days. Been here twice during that time for a quick breakfast before the parks. Not the fastest service, but it was still efficient and good. Breakfast sandwiches were good and didn’t get nuked in the microwave. English muffins and bagels still remained soft. Caramel lattes were good and as expected.
If you’re in a rush, not the place to be, but they’re still not bad on time in general. If you use the kiosk to place your order, it will quietly arrive on the kiosk/mobile order stand, so look for your items there.
Atmosphere: 5
Food: 5
Service: 4
The cashier is very rude (Sunday 3 August)
She threw my order at me like i was bothering her
Restaurantji Recommends
Nice and fresh food
Atmosphere: 5
Food: 5
Service: 5
We showed up about 15 minutes before closing because I was really craving a rainbow sherbet cone. I told my husband to just get our daughter the same in a cup, but he insisted on asking for a milkshake instead. I literally warned him, “They’re going to hate you for making them dirty the milkshake stuff this close to close,” but he’s stubborn. Sure enough they told him no. He came out with my sherbet cone (yum!) and a chocolate cup for himself. As soon as he stepped out, they locked the doors.. before actual closing time.
I get it, I’ve worked in restaurants before and totally understand the end-of-night routine, but now I’m stuck sharing my ice cream with a grumpy toddler and dealing with a grumpier husband. 😅
Atmosphere: 5
Food: 5
Service: 4
No gluten free option, you have to wait inline for 20 minutes so they can tell you they don’t have gluten free options. The staff need to in improve their customer services skill. Specially the 2 older ladies. They are extremely rude, they mess one drink from out party and they scream at us. Worst attention ever. Horrible experience.
Great service was very friendly.
Atmosphere: 5
Food: 5
Service: 5
It suck’s to say, but this is one of the worst Dunkin’s in Orlando. If you order an ice coffee with light ice; why does it come out not filled? I asked the woman over the counter if they could please add more milk, (she had no issue adding more milk and to add insult to injury I hear the workers in the back saying “I told you that needed more milk, their not gonna like it” Not only was it not filled, but honestly it tasted horrible, as if they used the bottom leftover coffee from the bag that’s been sitting out way too long. I’ve personally worked for Dunkin’ Donuts in the past and when someone would order a beverage with light ice, I’d have the decency to at least fill it up at least with a little extra milk or some ingredient containing in the beverage. The food is still cold and it’s sad to say I find this out when I get home; I thought at least that should be good, felt hot in the bag, but my toasted mini bagels were freezing on the inside and my sandwich is cold to the core. It’s just a bad experience when you pay good money for food, then have to come home and critique it and make it better. This is not the first time I’ve come to this Dunkin, but it will be the last. For a location so close to Disney and in a Tourist environment, I’d expect better, Please do better.
Atmosphere: 1
Food: 1
Service: 1
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