I cannot comprehend why the owner of this store or manager have raised the prices so much. Wake up wraps used to be $1.29 the cheapest one about a year ago and now they are $3.59. for such a small amount of food this prices are insane
Food: 1
Qaila Ortega
They were out of completely everything. No pumkin spice, no dragon fruit refresher. Only caramel, mocha and vanilla
Katrina Roper
We used the drive thru, what we ordered wasn't ready so we had to drive to the front and wait. The customer service was trash. They didn't take notice of the type of car we were in so they rambled around looking for us and then only brought 1/2 the order and had to go back for the rest. Little communication, terrible repor between the staff members that customers should not hear. The food was just ok.
Atmosphere: 3
Food: 2
Service: 2
Will Marin
They should close this store. You stop by at 4 PM to buy donuts, and they have nothing! And they've been doing this for years!
Atmosphere: 1
Food: 1
Service: 1
Lourdes Sepulveda
Did mobile order enter the store No body acknowledge my presence. Nobody in the line nobody in drive-through they fix my order put it to the side store manager comes in did not acknowledge me. I had to ask for my order and they forgot my doughnut. They just gave me my coffee. I could understand if it was a busy time, but nobody was there.
Atmosphere: 1
Food: 1
Service: 1
K Music
Go to the one on OBT instead
Food: 1
Service: 1
emily delgado
They were super awesome
Atmosphere: 5
Food: 5
Service: 5
Génesis Suarez
A Deeply Disappointing Experience. This Dunkin’ Location Deserves Attention
I placed a mobile order and went through the drive-thru to pick it up. As I began to give my name, I was immediately cut off with a blunt, “No, we don’t have that,” before I could finish. The speaker was distorted, making communication difficult, and I was asked to pull up to the window.
There, I was greeted by a woman named Brittney, who seemed to have no interest in offering even basic customer service. Her energy perked up only when it came to giving attitude. The hostility was palpable. Another employee, Maddison, claimed it was her first day and quite honestly, it should have been her last.
They explained they were out of oat milk, which was an ingredient in my order. The way Brittney delivered this information felt less like a helpful update and more like an aggressive dismissal, as if I should abandon my order entirely. I asked if I could substitute with another milk, to which she dryly responded, “Yeah.” After she listed the options and I made my selection, she abruptly slammed the window shut mid sentence.
I gestured to get her attention again, wanting to add a lemon loaf. Brittney cut me off: “We don’t have those.” So I asked for a glazed donut instead. With clear annoyance, she rang me up. I was first handed my donut, and later, my drink.
As I waited, Maddison stood at the window, watching silently while I checked the contents which were still incomplete. Without me saying a word, as if she knew she’d forgotten something, she handed over the rest of the order.
I asked her what the issue was, and her only response was, “It’s my first day.” When I asked for the other employee’s name, she hesitated, covered her name tag, and appeared visibly nervous. Brittney reappeared and stated her name aloud. I still managed to read Maddison’s name tag despite her attempt to hide it.
I left this Dunkin’ location feeling frustrated, disrespected, and genuinely disappointed. Sadly, this isn’t my first negative experience here it’s simply the most blatant. I often go out of my way to visit another Dunkin’ further from home, just to avoid this kind of treatment.
To the owner or management: I truly hope you take this seriously. This location is in desperate need of staff retraining and an overhaul in customer service standards. Your customers and your brand deserve better.
Atmosphere: 1
Food: 1
Service: 1
Gigi B
Dunkin is always hit or miss but I don’t think I’ve ever had someone mess up an order then ruin it even more the two times I return for it to be fixed. My goodness, it has to be a skill because the coffee I inevitably got from the McDonald’s across the street was much better and they’re not even the “coffee people”! To add MORE espresso to a latte that’s not sweet is a choice but at least they were nice and the store was clean, idk.
Atmosphere: 4
Food: 1
Service: 4
AlphaEnigneer
Gracie was incredible. Out of all the dunkin we've been to, he service was extra ordinary.
The new staff is amazing. Gracie and noellie was very welcoming and sweet.
Atmosphere: 5
Food: 5
Service: 5
IKI
This is a great store I like it. This whole plaza is excellent I’ve been to every business and it’s great!!!
Atmosphere: 5
Food: 5
Service: 5
Rodrigo Sardan
Excellent customer service at this location. Everybody was so friendly
Atmosphere: 5
Food: 5
Service: 5
Jose Perez
I came right before closing and was bracing myself for an angry employee i think her name is isabella answer with such a nice tone i could tell she was smiling the donut i wanted they did not have and she told which one was her favorite it was vanilla sprinkle and i must say it was delicious thank you for hiring somebody that enjoys the job and gives great recommendations i will be back!
I cannot comprehend why the owner of this store or manager have raised the prices so much. Wake up wraps used to be $1.29 the cheapest one about a year ago and now they are $3.59. for such a small amount of food this prices are insane
Food: 1
They were out of completely everything. No pumkin spice, no dragon fruit refresher. Only caramel, mocha and vanilla
We used the drive thru, what we ordered wasn't ready so we had to drive to the front and wait. The customer service was trash. They didn't take notice of the type of car we were in so they rambled around looking for us and then only brought 1/2 the order and had to go back for the rest. Little communication, terrible repor between the staff members that customers should not hear. The food was just ok.
Atmosphere: 3
Food: 2
Service: 2
They should close this store. You stop by at 4 PM to buy donuts, and they have nothing! And they've been doing this for years!
Atmosphere: 1
Food: 1
Service: 1
Did mobile order enter the store No body acknowledge my presence. Nobody in the line nobody in drive-through they fix my order put it to the side store manager comes in did not acknowledge me. I had to ask for my order and they forgot my doughnut. They just gave me my coffee. I could understand if it was a busy time, but nobody was there.
Atmosphere: 1
Food: 1
Service: 1
Go to the one on OBT instead
Food: 1
Service: 1
They were super awesome
Atmosphere: 5
Food: 5
Service: 5
A Deeply Disappointing Experience. This Dunkin’ Location Deserves Attention
I placed a mobile order and went through the drive-thru to pick it up. As I began to give my name, I was immediately cut off with a blunt, “No, we don’t have that,” before I could finish. The speaker was distorted, making communication difficult, and I was asked to pull up to the window.
There, I was greeted by a woman named Brittney, who seemed to have no interest in offering even basic customer service. Her energy perked up only when it came to giving attitude. The hostility was palpable. Another employee, Maddison, claimed it was her first day and quite honestly, it should have been her last.
They explained they were out of oat milk, which was an ingredient in my order. The way Brittney delivered this information felt less like a helpful update and more like an aggressive dismissal, as if I should abandon my order entirely. I asked if I could substitute with another milk, to which she dryly responded, “Yeah.” After she listed the options and I made my selection, she abruptly slammed the window shut mid sentence.
I gestured to get her attention again, wanting to add a lemon loaf. Brittney cut me off: “We don’t have those.” So I asked for a glazed donut instead. With clear annoyance, she rang me up. I was first handed my donut, and later, my drink.
As I waited, Maddison stood at the window, watching silently while I checked the contents which were still incomplete. Without me saying a word, as if she knew she’d forgotten something, she handed over the rest of the order.
I asked her what the issue was, and her only response was, “It’s my first day.” When I asked for the other employee’s name, she hesitated, covered her name tag, and appeared visibly nervous. Brittney reappeared and stated her name aloud. I still managed to read Maddison’s name tag despite her attempt to hide it.
I left this Dunkin’ location feeling frustrated, disrespected, and genuinely disappointed. Sadly, this isn’t my first negative experience here it’s simply the most blatant. I often go out of my way to visit another Dunkin’ further from home, just to avoid this kind of treatment.
To the owner or management: I truly hope you take this seriously. This location is in desperate need of staff retraining and an overhaul in customer service standards. Your customers and your brand deserve better.
Atmosphere: 1
Food: 1
Service: 1
Dunkin is always hit or miss but I don’t think I’ve ever had someone mess up an order then ruin it even more the two times I return for it to be fixed. My goodness, it has to be a skill because the coffee I inevitably got from the McDonald’s across the street was much better and they’re not even the “coffee people”! To add MORE espresso to a latte that’s not sweet is a choice but at least they were nice and the store was clean, idk.
Atmosphere: 4
Food: 1
Service: 4
Gracie was incredible. Out of all the dunkin we've been to, he service was extra ordinary.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good as always. Having sufficient sitting space.
Atmosphere: 5
Food: 4
Service: 3
The new staff is amazing. Gracie and noellie was very welcoming and sweet.
Atmosphere: 5
Food: 5
Service: 5
This is a great store I like it. This whole plaza is excellent I’ve been to every business and it’s great!!!
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service at this location. Everybody was so friendly
Atmosphere: 5
Food: 5
Service: 5
I came right before closing and was bracing myself for an angry employee i think her name is isabella answer with such a nice tone i could tell she was smiling the donut i wanted they did not have and she told which one was her favorite it was vanilla sprinkle and i must say it was delicious thank you for hiring somebody that enjoys the job and gives great recommendations i will be back!
Atmosphere: 5
Food: 5
Service: 5
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