Firehouse Subs Rio Pinar

I ordered 2 sandwiches buy one get one so 4 sandwiches 2 cokes and a soup for 55.00 bucks. What got two meatballs sandwiches (which was buy one get one free) two cokes and a lukewarm warm soup for 55.00 bucks how does that add up when I contacted store I was told there was nothing they could do . I had to contact Uber eats who did nothing but deliver the food the store gave them . Poor customer service oh and when I called back to dispute the charges to my card they wouldn’t answer the phone. Oh and the meatball sandwich sucked . Uber eats refunded money right away so good on them . But this store has seen its last nickel from me anywhere in the US.

Good fresh and fast

Tried this as an alternative to subway. Like this much more. Lots of choices and tastes better too. Hot sauces aren’t that hot though

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Steak and Cheese Sub, Submarine Sandwich, Club on a Sub, Hook & Ladder Combo

Food is delicious and staff are amazing!!!

Atmosphere: 5

Food: 5

Service: 5

DO NOT use their App! I ordered takeout through the mobile Firehouse Subs app. Spent over $17.00 on one sandwich. When I arrived they said they didn't have the ingredients to complete my order. Okay, probably shouldn't have accepted and processed my order, but things happen. I asked them to cancel my order and the associate said she couldn't and that I had to do so via the app. Okay again, it was the day before Thanksgiving, no need to make a scene. I go to the app and try to cancel my order. They create a ticket and say a representative will be in contact. Well, it's over a month later and there have been several emails exchanged. Each time they say they understand but can't refund my money until the local franchise contacts me via phone. Of course the franchise hasn't reached out and I've been answering all my annoying "Unknown" numbers for a month. Good times. The last email said I'd be better off going to the franchise directly. Again, I was there, they said to go through the app. How much work do I need to put in to get a refund for a sandwich that was never even made? Insanity.

Atmosphere: 2

Food: 1

Service: 1

The customer service here is what every business should aspire to. Every time I come here everyone is very sweet and accommodating, and that’s why I always come back 👏.

Atmosphere: 5

Food: 5

Service: 5

Parking: It's public

Kid-friendliness: It's great amazing and helpful.

Atmosphere: 5

Food: 5

Service: 5

They complete staff Welcome me in and the Young lady Dayma at the Register she very NICE ,Courteous, very Respectful. We need more employees in this industry and paid then well. you don't find Good Poeple like her that enjoy there job. well knowledge on the menu and gave a suggestions on the New Yorker Pastrami....was food was great. I will tell my Family and Friends to ask for her. She the BEST....had a great experience here. 5 🌟

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pastrami

Never a bad experience! Quick service, lots to choose from, and of course , shout out to the firefighters!

Atmosphere: 5

Food: 5

Service: 5

Just left your store,ordered three subs and two chilis,got home subs were all wrong,didn't get chili,the receipt for the order was correct, but the food was only half right,cold subs were hot,ordered cold bread,everything was toasted,in my lifetime I'll never go to your establishment again and will urge others not to,thanks for nothing,oh yeah your welcome for the nice tip, R. Love!

Food: 1

Service: 1

I love Firehouse but this location struggles. Twice now their toaster was broken. Frequently food is not ready at the advertised pickup time.

I now try to avoid this location.

Food: 4

Service: 3

Recommended dishes: Firehouse Meatball

Amazing place and extremely delicious food, I've been eating here since I was a young boy

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder

I had made an online order thru the app. And there is no way to cancel it. but with the wrong sandwich, and when I got there, I told them they were so awesome they told me to don't worry they would give me the right one ❤️??? THANK

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook and Ladder Sub

So I ordered on 6/28/24 half my sub was soggy, I suspect because it was next to my boyfriend's hot sub so I couldn't eat it. I complained to customer service on their website which basically did nothing. I am unhappy with this customer service but whatever I guess.

Food: 1

Service: 1

Fantastic subs for a reasonable price

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook and Ladder Sub