The lady who takes orders is always rude, poor service, have to repeat myself multiple times when ordering, at check out she will always select the highest tip amount by default on the card reader - why am I going to tip someone for rude service, who doesn’t even say you’re welcome when I say thank you or when I say have a nice day the polite thing to do is say thanks you too, this is the worst service and rudest foxtail I’ve ever been too they need some serious interpersonal skill training, customer service training, and lord please someone mystery shop them and address that rude angry lady taking orders, I don’t ever want to go to foxtail coffees again after my experiences here and given multiple chances. This store needs a serious personality makeover.
daniela marques
I ordered through Uber eats. Even though they didn’t have what I wanted originally, they called me and we worked out an alternative as well as them throwing in a freebie for me. This was much appreciated. Super nice and kept me updated the whole time even when the first Uber driver left. The food was delicious and the coffee was great - highly recommend the egg bites and vanilla caramel cold brew!
Atmosphere: 5
Food: 5
Service: 5
Olga M
My husband and I went to Foxtail for the first time. The customer service was excellent Thank you to Bay.
Atmosphere: 5
Food: 5
Service: 5
Mkettrey 02
Loved the coffee. The coffee cake donut is amazing. They aren't overly sweet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Hilton
I have been purchasing coffee with foxtail for a few years. I went to this location for the first time and noticed there was no indoor seating. Only the outside perimeters allow for seating. I went to use the restroom first and noticed the door was locked. I proceeded to the counter and asked the "supposed manager" Becka if I could use a key to use the restroom. And with a very rude and aggressive tone, she replied, "Only for paying customers." From my understanding, working with people as we all do. There is a way to speak to someone, and there is a way you don't. There was no explanation stating their reason or policy before her, assuming I was not a customer. I stated that I was actually in the process of ordering through my app, but that I needed to use the restroom first. She said I needed to wait, and she closed the window and walked away. The store had only 2 customers, one in the drive-thru and the other that ordered before me. I went to the window. I saw another female employee with purple hair close by. So I knocked on the window to ask to speak to the manager. She stated that Becka is the current manager. I explained to the lady what just happened, and she said their policy is to only give out keys to the customers after they order? Because people have gone into the restroom on other occasions and have been found to overdose on drugs. I had no choice but to state that I am not in any appearance to be looked at as someone who is trying to use drugs in the bathroom while i am parked right in front of professional attire. This was so unexpected and offesive. I contacted customer service to report this extremely unprofessional and poorly trained manager. The customer will clearly see that I am a loyal customer, but after this experience, I may consider finding a better cafe with well trained staff that can provide adequate customer service.
Atmosphere: 2
Service: 1
Brad Hodgemire
Pulled in the Drive thru at 5:40pm on 12/18/23 and was told they were closed. Went there because it said open until 6 and Dunkin(next door) coffee sucks! However I will not return
KHALED AWAWDA
Nice start your day with nice coffeeAnd they also have delicious
7 something dollars for a large cold brew that is smaller than a Starbucks venti and was not full.
Mike Lemert
The woman opened the opened the window. After I rang the bell, she rudely opened the window and said I am going to wait and slammed it shut. Then she never apologized after she reappeared. They had 2 of the 13 donuts they listed. It felt like I was ruining her day by asking what donuts they had. The food is normally good, but the staff on the morning of Oct 7 needs to be taught how to interact with customers. Also no napkins for sticky donuts.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Doughnut
Trenetra Vaillancourt
Really enjoyed the honey pecan doughnut. My husband enjoyed the doppio as
The food was wonderful and the coffee was made great, but I was a little sad about the service. The lady working the drive thru wasn’t very nice and wasn’t the usual foxtail customer service I usually see.
Atmosphere: 5
Food: 5
Service: 1
todd Smith
Thought this was going to be a good place, saw it all over the area and was little excited to try it before our road trip, needless to say I was disappointed with the coffee as well as the service! I won’t be going there again!
Yoshiro Castillo
Constanza made me a mystery coffee and it was amazing! It ended up being a Coconut Caramel Latte. Will be coming back so she can brew up some more.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Kirsten Bergstrom
Ordered a large hot latte. It was super bitter and tasted like a SB Americano. Also, the steamed milk wasn’t even filled to the top! Worst coffee ever from a Foxtail! ??
Joe Jiggles (Black Moon Studios)
I was visiting the area and stopped in for a quick Cup of Joe. The staff were extremely friendly and quick to take care of my order. Major shout out to Teray for her witty remarks which left me laughing as I left, and most definitely brightened my day! If I’m back in the Orlando area I will most definitely stop back in!
The lady who takes orders is always rude, poor service, have to repeat myself multiple times when ordering, at check out she will always select the highest tip amount by default on the card reader - why am I going to tip someone for rude service, who doesn’t even say you’re welcome when I say thank you or when I say have a nice day the polite thing to do is say thanks you too, this is the worst service and rudest foxtail I’ve ever been too they need some serious interpersonal skill training, customer service training, and lord please someone mystery shop them and address that rude angry lady taking orders, I don’t ever want to go to foxtail coffees again after my experiences here and given multiple chances. This store needs a serious personality makeover.
I ordered through Uber eats. Even though they didn’t have what I wanted originally, they called me and we worked out an alternative as well as them throwing in a freebie for me. This was much appreciated. Super nice and kept me updated the whole time even when the first Uber driver left. The food was delicious and the coffee was great - highly recommend the egg bites and vanilla caramel cold brew!
Atmosphere: 5
Food: 5
Service: 5
My husband and I went to Foxtail for the first time. The customer service was excellent Thank you to Bay.
Atmosphere: 5
Food: 5
Service: 5
Loved the coffee. The coffee cake donut is amazing. They aren't overly sweet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
I have been purchasing coffee with foxtail for a few years. I went to this location for the first time and noticed there was no indoor seating. Only the outside perimeters allow for seating. I went to use the restroom first and noticed the door was locked. I proceeded to the counter and asked the "supposed manager" Becka if I could use a key to use the restroom. And with a very rude and aggressive tone, she replied, "Only for paying customers." From my understanding, working with people as we all do. There is a way to speak to someone, and there is a way you don't. There was no explanation stating their reason or policy before her, assuming I was not a customer. I stated that I was actually in the process of ordering through my app, but that I needed to use the restroom first. She said I needed to wait, and she closed the window and walked away. The store had only 2 customers, one in the drive-thru and the other that ordered before me. I went to the window. I saw another female employee with purple hair close by. So I knocked on the window to ask to speak to the manager. She stated that Becka is the current manager. I explained to the lady what just happened, and she said their policy is to only give out keys to the customers after they order? Because people have gone into the restroom on other occasions and have been found to overdose on drugs. I had no choice but to state that I am not in any appearance to be looked at as someone who is trying to use drugs in the bathroom while i am parked right in front of professional attire. This was so unexpected and offesive. I contacted customer service to report this extremely unprofessional and poorly trained manager. The customer will clearly see that I am a loyal customer, but after this experience, I may consider finding a better cafe with well trained staff that can provide adequate customer service.
Atmosphere: 2
Service: 1
Pulled in the Drive thru at 5:40pm on 12/18/23 and was told they were closed. Went there because it said open until 6 and Dunkin(next door) coffee sucks! However I will not return
Nice start your day with nice coffeeAnd they also have delicious
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Doughnut, Sandwich, Breakfast Sandwich, Iced Pumpkin Latte
7 something dollars for a large cold brew that is smaller than a Starbucks venti and was not full.
The woman opened the opened the window. After I rang the bell, she rudely opened the window and said I am going to wait and slammed it shut. Then she never apologized after she reappeared. They had 2 of the 13 donuts they listed. It felt like I was ruining her day by asking what donuts they had. The food is normally good, but the staff on the morning of Oct 7 needs to be taught how to interact with customers. Also no napkins for sticky donuts.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Doughnut
Really enjoyed the honey pecan doughnut. My husband enjoyed the doppio as
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Doppio Double
Restaurantji Recommends
The food was wonderful and the coffee was made great, but I was a little sad about the service. The lady working the drive thru wasn’t very nice and wasn’t the usual foxtail customer service I usually see.
Atmosphere: 5
Food: 5
Service: 1
Thought this was going to be a good place, saw it all over the area and was little excited to try it before our road trip, needless to say I was disappointed with the coffee as well as the service! I won’t be going there again!
Constanza made me a mystery coffee and it was amazing! It ended up being a Coconut Caramel Latte. Will be coming back so she can brew up some more.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Ordered a large hot latte. It was super bitter and tasted like a SB Americano. Also, the steamed milk wasn’t even filled to the top! Worst coffee ever from a Foxtail! ??
I was visiting the area and stopped in for a quick Cup of Joe. The staff were extremely friendly and quick to take care of my order. Major shout out to Teray for her witty remarks which left me laughing as I left, and most definitely brightened my day! If I’m back in the Orlando area I will most definitely stop back in!