Foxtail Coffee Co.

Really good hot chocolate!

Atmosphere: 5

Food: 5

Service: 5

Coffee was good as always. But I have to say—I was honestly surprised by how many of the staff seem to be gay! It just felt unexpected because I remember the team being a bit different before. That said, the service last night was great, and I’ll definitely keep coming back. LOL!

Atmosphere: 5

Food: 5

Service: 5

Every time I come in, Mark greets me with the sweetest smile and asks me how my day is. He is the epitome of customer service and kindness. Thank you for always being so kind. Also, the coffee is amazing!

Atmosphere: 5

Food: 5

Service: 5

Came with friends 15 mins before they closed on a Friday night to order coffee to go. Young kid took my order while looking at his watch the entire time. Made my two coffees and handed them to me. My friends tried to order right after he handed me my coffees and he said that they were closed and refused to take their order. Again they were standing there with me from the beginning. Extremely poor customer service!

Service: 1

The problem in America now is, although cash is legal tender, it is no longer accepted by a growing number of businesses. I tried to buy coffee at the Foxtail Coffee Company in Lake Nona, Florida with a twenty dollar bill. The young blue haired attendant said they only accept credit. As I peered around the maze of her facial jewelry (too find one of her ears), I asked, is your cash register broke or do you just not have enough change? The manager swiftly approached and said, NO! We just don't accept cash here...we don't even have a cash register. To sum up, I was denied my cup of coffee that day. Never again Foxtail!

Victor and Rebecca at The Villages location are awesome! Super friendly and offer great suggestions. It's nice to see such wonderful customer service every single time we visit.

Atmosphere: 5

Food: 5

Service: 5

Gave my friend horrible food poisoning on Tuesday 10/14/25 from bad cream filled muffins.

Atmosphere: 1

Food: 1

Service: 1

I came down to get coffee around 11 AM, and Jonathan was extremely rude : he interrupted me mid-sentence and didn’t even let me explain my order. Totally unacceptable behavior, especially for a customer-facing role. I come here often, but this experience really left a bad impression. Respect and basic courtesy should be the standard, not the exception.

Atmosphere: 1

Food: 2

Service: 1

Just sitting at the counter, minding my business, and it dawned on me how busy it is in here. One employee, Danielle, helped me out with my order. And I just couldn’t help to notice how efficient, or “non-stop” she was - making drinks, food, at the register, addressing customer questions. Great job! And not to diminish anyone else here either: Mark, k1llin1g it on the espresso machine and always a smile to every customer, and Jonathan tirelessly managing the store by grabbing what’s needed to keep the store running, and helping out the employees when needed, and just making Foxtail just a great place to visit!

Atmosphere: 4

Food: 5

Service: 5

Both employees, I don’t remember the name, they were very cooperative and they suggested good options for the coffee

Atmosphere: 5

Food: 5

Service: 5

Drinks and food were standard for a good coffee shop. Atmosphere to do work in the Pixon lobby was nice.

Atmosphere: 5

Food: 4

Service: 4

This has to be the worse Fox Tail Coffee shop! We went in on Saturday 8/6/2025 at 7pm. When we ordered our food the guy told us he couldn’t heat up the food because they were getting ready to close (they close at 9pm he told us himself)…. I didn’t understand why they were basically putting everything away two hours prior. The service was terrible it was him and a girl there and they looked like they hated their lives. Needless to say we will never go back here.

Atmosphere: 1

Food: 1

Service: 1

Aside from everything being in paper cups, even dine in, they also use the same size cup for different drinks. For example, my “cortado” came in a machiatto-sized cup, which doesn’t have room for enough milk to actually make it a cortado. Amateurs.

Atmosphere: 4

Food: 3

Service: 3

We were here Saturday morning and it was super busy and the line was really long. I was impressed with the hustle of the 4 young workers at this location. We ended up not waiting long, the drinks were tasty and the workers were super nice. I'm looking forward to the Canvas location opening soon!

I walked in with my son on a sunday afternoon (07/20 at 520pm) i stood there waiting. Did not get acknowledge whatsoever. I gave them the benefit of the doubt and figured they just maybe be busy. The young lady was just talking to what seemed a regular or a friend while filling a syrup bottle and i just didnt exist to her. Meanwhile the gentleman behind her was making someone else's drink and I thought surely he would assist me after hes done, nope. He turned around with zero acknowledgement, was cleaning his area and drinking his beverage. I left feeling very disappointing, unwanted and ignored as a guest. I typically enjoy Foxtail but this location lacked the basic customer service expected from a typical coffee shop. If you enjoy coffee, Foxtail is a solid option but if you expect decent service, skip this location.