I need to let you know that the employee named Lil Kev has to be more polite. He was very Rude and Racist. I was ordering today (June 7th, 2025) some Ice Cream with Yamilet C (She was so Nice), and he told to me to move away with a Very Rude Manner also using his arms.
Mindy Weiss
Disgusting ice cream that was served all melted in a cone that was stale. Service mt Kevin and Micah was the worst. Micah was totally rude and thought giving me a $1.00 off my next purchase was a feasible solution. $20 down the drain. Kevin’s solution was to make the the EXACT same monstrosity to replace the one that ended up in the garbage. Avoid at all costs.
In response to the reply from Hagen Daz, Kevin is one of your rude employees who offered to make me the same exact disgusting stale cone I bought, so no thanks. I’m a Floridian, not one of the tourists you can take advantage of because you’ll probably never see them again. You won’t see me again either because your product is STALE!
Magnanimous Makeup
Management belittles their employees here. Do yourself a favor and take your business to elsewhere. The management here reflects on this business. Doubt anything will change.
Rafa Possik Junior
Brazilians in Orlando. Haagen-Dazs at the Mall at Millenia in Orlando is an excellent option to try premium ice cream or smoothies. Customers praise the variety of classic flavors and limited editions, as well as the quality of the products. The environment is accessible to wheelchair users and offers a pleasant space to enjoy desserts in the food court. If you're hanging out at the Mall, it's worth checking out! 🍦
Atmosphere: 5
Food: 5
Service: 5
Jay Gulati
My wife sent our 3 kiddos to the line yesterday. The staff helped everyone in front of our teens and then a staff member came to our kids and said someone will be back to help you guys. He then asked the people behind our kids to come to his line. My wife went over to ask why our kids were being ignored and they said they would give my wife a 20% discount. We do not want anything for free nor discounted or we certainly would not be at the Haagen-Dazs in Millenia Mall. If you love your kids the way we love ours, I would ask you to consider taking your family elsewhere. Will be making a quick call to corporate as have never had this kind of experience before at any other Haagen-Dazs.
Jack Harry
Very good very nice
Atmosphere: 5
Food: 5
Service: 5
Yrrej Cruz
Very Rude and Bad customer service!
i was patiently waiting in line to pay for my order and i understand the payment machine is glitching and slow to pay for orders, but the lady helping me named Diem is just chitchatting with Tye another staff and when its my turn to pay i got cut off in line by Tye, whats the point of lining up ? Beware of Diem and Tye they are the biggest slackers in this branch total waste of time!
Service: 1
Miriam Noyola
Haagen-Daz is located in the second floor at the Mall at Millenia food-court. It’s a great stop for scoops of ice cream, sorbet plus sundaes, shakes and smoothies. Though it’s counter-service, there’s plenty of seating available. We got our toddler a vanilla ice cream cup with colorful sprinkles which is a favorite! ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Butter Pecan, Create Your Own Shake, Vanilla Chocolate Chip
Leah Stephens
Super quick n attentive service! Felix served us and was super knowledgeable, friendly and helpful. Especially since this is in a mall i'm super impressed
Ice cream for three kids. It's yummy. But way overpriced. 23 bucks for one cone for each child is crazy. No additional sprinkles or stuff. Plain cones with the plain waffle.
Carl Weisgerber
Icecream was DELICIOUS and the staff was Great!! I will definitely be back
Annie Chan
No one was wearing gloves while serving customers. I saw an employee holding an ice cream cup with her fingers inside it! Right in front of the customer ordering the ice cream. Another employee grabbed a cone with her bare hands on it.
Breogan Bouza
The ice creams are very tasty and they always serve you very kindly.
I need to let you know that the employee named Lil Kev has to be more polite. He was very Rude and Racist. I was ordering today (June 7th, 2025) some Ice Cream with Yamilet C (She was so Nice), and he told to me to move away with a Very Rude Manner also using his arms.
Disgusting ice cream that was served all melted in a cone that was stale. Service mt Kevin and Micah was the worst. Micah was totally rude and thought giving me a $1.00 off my next purchase was a feasible solution. $20 down the drain. Kevin’s solution was to make the the EXACT same monstrosity to replace the one that ended up in the garbage. Avoid at all costs.
In response to the reply from Hagen Daz, Kevin is one of your rude employees who offered to make me the same exact disgusting stale cone I bought, so no thanks. I’m a Floridian, not one of the tourists you can take advantage of because you’ll probably never see them again. You won’t see me again either because your product is STALE!
Management belittles their employees here. Do yourself a favor and take your business to elsewhere. The management here reflects on this business. Doubt anything will change.
Brazilians in Orlando. Haagen-Dazs at the Mall at Millenia in Orlando is an excellent option to try premium ice cream or smoothies.
Customers praise the variety of classic flavors and limited editions, as well as the quality of the products. The environment is accessible to wheelchair users and offers a pleasant space to enjoy desserts in the food court.
If you're hanging out at the Mall, it's worth checking out! 🍦
Atmosphere: 5
Food: 5
Service: 5
My wife sent our 3 kiddos to the line yesterday.
The staff helped everyone in front of our teens and then a staff member came to our kids and said someone will be back to help you guys. He then asked the people behind our kids to come to his line. My wife went over to ask why our kids were being ignored and they said they would give my wife a 20% discount.
We do not want anything for free nor discounted or we certainly would not be at the Haagen-Dazs in Millenia Mall.
If you love your kids the way we love ours, I would ask you to consider taking your family elsewhere.
Will be making a quick call to corporate as have never had this kind of experience before at any other Haagen-Dazs.
Very good very nice
Atmosphere: 5
Food: 5
Service: 5
Very Rude and Bad customer service!
i was patiently waiting in line to pay for my order and i understand the payment machine is glitching and slow to pay for orders, but the lady helping me named Diem is just chitchatting with Tye another staff and when its my turn to pay i got cut off in line by Tye, whats the point of lining up ? Beware of Diem and Tye they are the biggest slackers in this branch total waste of time!
Service: 1
Haagen-Daz is located in the second floor at the Mall at Millenia food-court. It’s a great stop for scoops of ice cream, sorbet plus sundaes, shakes and smoothies. Though it’s counter-service, there’s plenty of seating available. We got our toddler a vanilla ice cream cup with colorful sprinkles which is a favorite! ?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Butter Pecan, Create Your Own Shake, Vanilla Chocolate Chip
Super quick n attentive service! Felix served us and was super knowledgeable, friendly and helpful. Especially since this is in a mall i'm super impressed
Atmosphere: 5
Food: 5
Service: 5
Nice flavors and perfect service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good Milk Shake
Ice cream for three kids. It's yummy. But way overpriced. 23 bucks for one cone for each child is crazy. No additional sprinkles or stuff. Plain cones with the plain waffle.
Icecream was DELICIOUS and the staff was Great!! I will definitely be back
No one was wearing gloves while serving customers. I saw an employee holding an ice cream cup with her fingers inside it! Right in front of the customer ordering the ice cream. Another employee grabbed a cone with her bare hands on it.
The ice creams are very tasty and they always serve you very kindly.
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