I make a point to come here AT LEAST ONCE A WEEK because iTea has the BEST ROSE MILK TEA! It actually tastes like real roses that was brewed into the tea and not some artificial rose flavor add-on! In fact, I am pretty sure it is brewed with real roses because more than once I had gone early when they were opening for the day, and I had to wait a bit for the tea to be ready. So, yes, I am sure the rose flowers are brewed with the tea rather than an artificial liquid flavor add-on like most places do. I have not had an issue with customer service at all. The staff have always been friendly and polite with me. And, I will continue my weeks Rose Milk Tea visits indefinitely! (^_^)
Atmosphere: 5
Food: 5
Service: 5
Jovial Faltisco
Diarrhea. I pointed at the gallon milk asked for 1cm on my full hot tea.She offered powder creamer.I refused. I pointed at the milk again.She offer a strange jar of seem to be milk next to it. I don't know what it is but now my stomach is sick.I asked for milk she give me bad milk.This short cashier lady is a bad sport. The other crew are fine. But they keep having to refer to her with every little things. Then her direction is a disaster. I think the place runs better without her. Lots of reviews here have low rating bcos of her.
Tamara Niedermann
their brown sugar milk is so good! i order it with crème brûlée cheese foam! its perfect. service is always quick and efficient!
Food: 5
Service: 5
Recommended dishes: Brulee Cheese Foam
Pham Kieu
I was in line after these 2 people and one of the bartender turned to me and said that the store closed, even those they’re still taking order of these 2 customers in front of me. What a service!
Service: 1
Amelia Mcferran
I recently visited itea Orlando, located inside Lotte Asian Market in Orlando, and overall, I had a positive experience with their delicious boba drinks. However, I must mention that the customer service left something to be desired.I have been a frequent customer at itea Orlando and have always enjoyed their drinks. The variety and taste are excellent, which is why I continue to return. However, on my recent visit, I encountered an issue with the cashier that left a negative impression.The cashier, a Hispanic short girl who took my order, was not friendly at all. When my drinks were ready, I politely asked for a bigger straw as the one provided was smaller and less convenient for me. Instead of accommodating my request with a smile, she made it seem like a big deal and handed me the straw with an angry face. This interaction left me feeling disappointed and disheartened.Furthermore, when I asked for her name, she suddenly stuttered and claimed she didn't have one. I found this response quite peculiar. After persisting and asking her name in Spanish, she finally told me her name was Griselda. Although I cannot confirm if this is her real name, the exchange felt uncomfortable and unnecessary.itea Orlando should pay more attention to their customer service. A welcoming and friendly atmosphere can greatly enhance the overall experience. It would be great to see the staff exhibit more warmth and professionalism towards customers, ensuring that every interaction is positive and memorable.
Service: 1
Carlos Morillo
This was a good place to have a refreshing drink. Two nights ago, I went with my partner and a short and rude Mexican woman took a while to realize that we wanted to place an order because she was on the phone. When I did, she was very direct and lacked customer service skills. I ordered two kiwi drinks without ice and the glass was less than half full… It seems like the drinks are 70% ice, not worth the high price, and also seeing the cashier’s bad attitude (she doesn’t look like someone who is qualified to serve customers). In general, to get drinks, I prefer to drive to another place, but now we know.”
K Barro
This is an OK place to grab a drink. It took the batista a while to realize we were wanting to order because she was on her phone, but by time we were assisted, she was very blunt and had no customer service skills. I ordered the passionfruit tea with lychee jelly. It was good, but I don't think it was worth the high price. I've had better without spending as much, elsewhere. Overall, to get drinks, I'd rather drive to another place, but now we know. The food area is a great place though!
Atmosphere: 4
Food: 3
Service: 2
Emma S
The yummiest Thai tea I have ever had!
Atmosphere: 4
Food: 5
Service: 4
geegee herr
I used to love this place despite the high prices but today I decided this will be the last time . After I paid for my drink I was waiting for the beeper, the Mexican woman who took my order told me she handed it to me and I told her no you haven’t and she had that accusatory look and I even showed her my purse and that’s the only time she handed it to me. So when my drink was ready, I retrieved it and I told her to her face I’m not coming back because of her attitude. I was like , wow your drinks are Expensive and you give attitude. That’s very bad for business.
Atmosphere: 2
Food: 5
Service: 1
Joel & Tanique Ramjohn (Joel and Tanique)
Customer service was really poor! Ordered a drink, forgot to say sweetness level and when I got it , it was over the top undrinkable for me sweet. When I asked if they could remake it or adjust it by pouring half out to add milk, I was told they had to charge me another dollar to add milk. I paid the dollar and still could only take about one sip after. I hated having to waste about 8 dollars on a drink I couldn’t drink. Very disappointing.
Not bad but not amazing. I had the Jasmine tea and it looks like they use fresh leaves. I've tried their other teas too and it's just ok.
Atmosphere: 5
Food: 3
Service: 3
Ada
Very overpriced for the quality of drinks. They’re definitely one of the most expensive bubble tea shops in Orlando, but the quality is definitely one of the worst. For example the cheese form is not made out of real cream. It stays on top of the tea, when the cream foam doesn’t mix with the liquid after a while then you know they took the shortcut and used those cheap vegetable oil based cheese foam powder. The wait time is also insanely long, I ordered 4 drinks and waited 30 mins. It’s just ridiculous.
Atmosphere: 4
Food: 1
Service: 4
Jade Chai
Don't listen to the other reviews. These are the best fruit teas in town. They're fresh and I drive all the way from Melbourne for their supreme mix. They aren't as friendly as most places but it doesn't matter because the drinks are great.
Atmosphere: 5
Food: 5
Service: 5
Christina C
Bad Service！！
J. Perez (Joey)
Well, here's another hidden gem inside the Lotte Plaza Market. Seems that everything in this Food Court is good!. While waiting for my food at one of the restaurants, I decided to try their Taro Milk tea. It was great! Not too sweet, soft boba at the bottom and very refreshing. Looking forward to my next visit to try one of the other teas available. Also - the staff is great.
I make a point to come here AT LEAST ONCE A WEEK because iTea has the BEST ROSE MILK TEA! It actually tastes like real roses that was brewed into the tea and not some artificial rose flavor add-on! In fact, I am pretty sure it is brewed with real roses because more than once I had gone early when they were opening for the day, and I had to wait a bit for the tea to be ready. So, yes, I am sure the rose flowers are brewed with the tea rather than an artificial liquid flavor add-on like most places do. I have not had an issue with customer service at all. The staff have always been friendly and polite with me. And, I will continue my weeks Rose Milk Tea visits indefinitely! (^_^)
Atmosphere: 5
Food: 5
Service: 5
Diarrhea. I pointed at the gallon milk asked for 1cm on my full hot tea.She offered powder creamer.I refused. I pointed at the milk again.She offer a strange jar of seem to be milk next to it. I don't know what it is but now my stomach is sick.I asked for milk she give me bad milk.This short cashier lady is a bad sport. The other crew are fine. But they keep having to refer to her with every little things. Then her direction is a disaster. I think the place runs better without her. Lots of reviews here have low rating bcos of her.
their brown sugar milk is so good! i order it with crème brûlée cheese foam! its perfect. service is always quick and efficient!
Food: 5
Service: 5
Recommended dishes: Brulee Cheese Foam
I was in line after these 2 people and one of the bartender turned to me and said that the store closed, even those they’re still taking order of these 2 customers in front of me. What a service!
Service: 1
I recently visited itea Orlando, located inside Lotte Asian Market in Orlando, and overall, I had a positive experience with their delicious boba drinks. However, I must mention that the customer service left something to be desired.I have been a frequent customer at itea Orlando and have always enjoyed their drinks. The variety and taste are excellent, which is why I continue to return. However, on my recent visit, I encountered an issue with the cashier that left a negative impression.The cashier, a Hispanic short girl who took my order, was not friendly at all. When my drinks were ready, I politely asked for a bigger straw as the one provided was smaller and less convenient for me. Instead of accommodating my request with a smile, she made it seem like a big deal and handed me the straw with an angry face. This interaction left me feeling disappointed and disheartened.Furthermore, when I asked for her name, she suddenly stuttered and claimed she didn't have one. I found this response quite peculiar. After persisting and asking her name in Spanish, she finally told me her name was Griselda. Although I cannot confirm if this is her real name, the exchange felt uncomfortable and unnecessary.itea Orlando should pay more attention to their customer service. A welcoming and friendly atmosphere can greatly enhance the overall experience. It would be great to see the staff exhibit more warmth and professionalism towards customers, ensuring that every interaction is positive and memorable.
Service: 1
This was a good place to have a refreshing drink. Two nights ago, I went with my partner and a short and rude Mexican woman took a while to realize that we wanted to place an order because she was on the phone. When I did, she was very direct and lacked customer service skills. I ordered two kiwi drinks without ice and the glass was less than half full… It seems like the drinks are 70% ice, not worth the high price, and also seeing the cashier’s bad attitude (she doesn’t look like someone who is qualified to serve customers). In general, to get drinks, I prefer to drive to another place, but now we know.”
This is an OK place to grab a drink. It took the batista a while to realize we were wanting to order because she was on her phone, but by time we were assisted, she was very blunt and had no customer service skills. I ordered the passionfruit tea with lychee jelly. It was good, but I don't think it was worth the high price. I've had better without spending as much, elsewhere. Overall, to get drinks, I'd rather drive to another place, but now we know. The food area is a great place though!
Atmosphere: 4
Food: 3
Service: 2
The yummiest Thai tea I have ever had!
Atmosphere: 4
Food: 5
Service: 4
I used to love this place despite the high prices but today I decided this will be the last time . After I paid for my drink I was waiting for the beeper, the Mexican woman who took my order told me she handed it to me and I told her no you haven’t and she had that accusatory look and I even showed her my purse and that’s the only time she handed it to me. So when my drink was ready, I retrieved it and I told her to her face I’m not coming back because of her attitude. I was like , wow your drinks are Expensive and you give attitude. That’s very bad for business.
Atmosphere: 2
Food: 5
Service: 1
Customer service was really poor! Ordered a drink, forgot to say sweetness level and when I got it , it was over the top undrinkable for me sweet. When I asked if they could remake it or adjust it by pouring half out to add milk, I was told they had to charge me another dollar to add milk. I paid the dollar and still could only take about one sip after. I hated having to waste about 8 dollars on a drink I couldn’t drink. Very disappointing.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Not bad but not amazing. I had the Jasmine tea and it looks like they use fresh leaves. I've tried their other teas too and it's just ok.
Atmosphere: 5
Food: 3
Service: 3
Very overpriced for the quality of drinks. They’re definitely one of the most expensive bubble tea shops in Orlando, but the quality is definitely one of the worst. For example the cheese form is not made out of real cream. It stays on top of the tea, when the cream foam doesn’t mix with the liquid after a while then you know they took the shortcut and used those cheap vegetable oil based cheese foam powder. The wait time is also insanely long, I ordered 4 drinks and waited 30 mins. It’s just ridiculous.
Atmosphere: 4
Food: 1
Service: 4
Don't listen to the other reviews. These are the best fruit teas in town. They're fresh and I drive all the way from Melbourne for their supreme mix. They aren't as friendly as most places but it doesn't matter because the drinks are great.
Atmosphere: 5
Food: 5
Service: 5
Bad Service！！
Well, here's another hidden gem inside the Lotte Plaza Market. Seems that everything in this Food Court is good!. While waiting for my food at one of the restaurants, I decided to try their Taro Milk tea. It was great! Not too sweet, soft boba at the bottom and very refreshing. Looking forward to my next visit to try one of the other teas available. Also - the staff is great.
Loading...