Jeremiah's Italian Ice

Insanely huge contrast from the Jeremiah’s in St. Cloud. We’re a big family that has recently started buying 2-3 pints of jelati biweekly after trying Jeremiah’s for the first time in St. Cloud. Disappointingly, very rude employees at this location. Went in for a pick up order, gave them my name, the male employee went to the back and retrieved my order that had my name on it, didn’t ask for any other information, was going to hand it to me, quickly pulled it back and asked to see a confirmation screen as if I were trying to steal or something????? Then a heavy set female employee came to the window and with a disgusting attitude said “you need to show us the screen for confirmation” as I was showing him the confirmation screen in the app. The screen they wanted to see doesn’t even have a name, just a long confirmation number that they didn’t even read. After reviewing the email when I got home, it says that I don’t even need that order number to pick up so I’m not sure why I was asked to provide it (I have attached a picture). No one wants to be met with such a horrible attitude and hostility while simply picking up ice cream. Disgusting service and needless to say, we won’t be spending another dime at this location.

Got just an ice cream (chocolate vanilla swirl) and one of their flavorites (create your own, chocolate vanilla swirl, hersheys chocolate chips, and their coffee gelato). Service was good. Friendly and fast, although we went on Monday and it was Labor Day, so there wasn't much of a crowd. Note to those with smaller kids, you might want to ask for the size you get and then request a second cup (empty) in a larger size because it melted way faster than my kid could eat it and half ended up on the table and him. It's outdoor seating so if it's hot and you eat there it is ice cream soup. It all tasted like froyo to me. Maybe I am picky and I grew up in upstate New York where we used to get real ice cream... so I thought it wasn't worth the hype. This is kind of out of my way and I don't think it was special enough for a return trip. It wasn't terrible... just not as extraordinary as it looks on their website.

I think this company's lack of respect for its customers is nameless. I ordered an ice cream cake and paid for it in advance, and on the same day and at the time it was supposed to arrive, it never arrived. Door dash and Jeremiah is disrespectful.

Love it

Cristina was amazing we absolutely love her shout out to my girl

Delicious ice creams, I go there all the time, the best place to eat ice cream

Very disappointing in this location. The customer service is horrible the young lady that attended me and my family should not be there with the attitude she had. From opening the window not greeting us just what you want? I should have left but decided to give it a chance. The Italian ice was melting before they gave it to us that we literally had slushy. I know it’s hot outside but I have been to other Jeremiah’s on hotter days and never had this problem. Will never go back to this one do better with your employees!

Fast and excellent service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coconut

The gelati is amazing as always, but when we arrived the lights were off like it was closed. I went around and opened the employees only door and called out for the workers because a number of people were frustrated and ready to leave. Eventually two girls emerged from the back and turned on the lights and served us. They were rude about me trying to get their attention but we’d driven 20 minutes each way to be there.

Atmosphere: 3

Food: 5

Service: 2

This is one of my favorite dessert spots EVER! I wish there was a location in the Clermont/Kissimmee area, because I always find myself craving Jeremiah’s and I can’t always bring myself to make the 40 minute drive. The variety of flavors, product consistency and generous portions are unmatched compared to anywhere else. If you get it to go, they still fill past where the cup stops and put a dome lid on it, which is awesome. I couldn’t recommend this place enough!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Italian Ice & Soft Ice Cream, Cookie Butter

Line full of people and like 3 employees and still so slow. Only one person at the register to handle the line and the other workers are just chatting. Go to another location.

Atmosphere: 1

Food: 2

Service: 1

We tried different flavors of the italian ice (some with cream), and they all were very nice and refreshing. The staff is very nice and the place looks clean. They have sitting outside, which is a nice plus.

Kid-friendliness: Our kids love it!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice & Soft Ice Cream, Tasty Italian Ice Flavors

Really good spot to have a quick stop with the kids, for those of you from the East coast, the closest thing you can get to Rita’s on the South.

Atmosphere: 4

Food: 5

Service: 5

Really good spot to have a quick stop with the kids, for those of you from the East coast, the closest thing you can get to Rita’s on the South.

Atmosphere: 4

Food: 5

Service: 5

Always great treats and service ??

Atmosphere: 5

Food: 5

Service: 5