I placed an order online. I received poor service and some items were missing from my order.
Jayson Costa
The team will have one person in the drive thru line, no people in the lobby, and be so overwhelmed somehow that they cannot simply take a drive-thru order to get the guest away from their wasp-infested drive thru speaker, telling the guest to continue to wait near the wasps or to step inside (defeating the whole purpose of a drive thru)
Atmosphere: 1
Service: 1
Patrick Poetsch
Just not a good experience, unfriendly staff
Atmosphere: 1
Food: 4
Service: 1
Iman Ali
After a long day at Universal, my family and I came to dine at this restaurant, and I was seriously disappointed with the meal. We ordered nuggets, fries, biscuits, wings, and sandwiches - but the quality and consistency were all over the place. Why were the sandwiches hot while everything else was lukewarm? What's going on with that?
It honestly seemed like the food was cooked in old oil that badly needs to be changed. Everything came out darker than it should have, and the flavor was off because of it. We couldn't even enjoy the wedges - we ended up throwing them away.
To make it worse, it took forever just to get our order taken, even though the lobby was quiet and practically empty. We couldn't even put in a complaint because there was no one around to talk to. Overall, the service was slow, the food was inconsistent, and the oil clearly needs replacing. Extremely disappointed.
Atmosphere: 3
Food: 1
Service: 1
Malcolm Leonard
I must be me cause every KFC I go to I’m always met with Hostility for no reason!
Jose Blanco
This kfc location has a terrible odor which I assume they mop the floor with the same water. Hopefully my food will be cooked decently.
Atmosphere: 1
Service: 3
Rosa Garrett
If I could give this place no stars I would. I arrived here at 10:30am. I ordered a family bucket original. They said it would be a 30 minute wait. Fine I excepted that. It was over a hour. I had my elderly mother with me. She needed to use the restroom badly but they had an out of order signs on the door. The worst service I ever had. I wanted a refund but I was denied one because they said it would only be a few more minutes. I spent almost $30 at this place . I will never return here again. They also didn’t have a cashier so I was forced to use the kiosks in the dining room to order my food.
Atmosphere: 1
Food: 1
Service: 1
Shauna Letinski
They forgot my biscuit and gave me wrong sauce. Not a big deal. Over all it was fine. We used the app.
Food: 4
Service: 4
Sammy Gandica
The worst thing is the disgusting bathrooms, the terrible service, they take too long to deliver the food and that he spends it alone
Over 20 min waiting for chicken sandwich and even it’s not busy
Cory Brady
Watching 5 people being openly ignored with all their orders ready. Mine included for over 15 mins. terrible leadership
Atmosphere: 1
Food: 1
Service: 1
william Norman
The service is terrible drive through it's always closed at night
Linhda Pham
I ordered a family meal and the lady told me it would be 20 mins wait for a batch of new chicken....I was excited because who doesnt love fresh fried chicken? Unfortunately, after waiting for 20 mins; I was given uneven breaded chicken and sloppily fried. They also forgot missed 1 side I ordered so had to run back in which was an inconvenience because had to wait in line again! I hope this was a 1 time incident because I love KFC!
Atmosphere: 4
Food: 3
Service: 4
Jenna Lugo
Absolutely the worst service I have ever had! Rude workers. Rude drive through lady! Absolutely horrible! I WILL NEVER COME BACK TO THIS LOCATION! Just terrible! I am so mad! And my entire order was not what I ordered.
I placed an order online. I received poor service and some items were missing from my order.
The team will have one person in the drive thru line, no people in the lobby, and be so overwhelmed somehow that they cannot simply take a drive-thru order to get the guest away from their wasp-infested drive thru speaker, telling the guest to continue to wait near the wasps or to step inside (defeating the whole purpose of a drive thru)
Atmosphere: 1
Service: 1
Just not a good experience, unfriendly staff
Atmosphere: 1
Food: 4
Service: 1
After a long day at Universal, my family and I came to dine at this restaurant, and I was seriously disappointed with the meal. We ordered nuggets, fries, biscuits, wings, and sandwiches - but the quality and consistency were all over the place. Why were the sandwiches hot while everything else was lukewarm? What's going on with that?
It honestly seemed like the food was cooked in old oil that badly needs to be changed. Everything came out darker than it should have, and the flavor was off because of it. We couldn't even enjoy the wedges - we ended up throwing them away.
To make it worse, it took forever just to get our order taken, even though the lobby was quiet and practically empty. We couldn't even put in a complaint because there was no one around to talk to. Overall, the service was slow, the food was inconsistent, and the oil clearly needs replacing. Extremely disappointed.
Atmosphere: 3
Food: 1
Service: 1
I must be me cause every KFC I go to I’m always met with Hostility for no reason!
This kfc location has a terrible odor which I assume they mop the floor with the same water. Hopefully my food will be cooked decently.
Atmosphere: 1
Service: 3
If I could give this place no stars I would. I arrived here at 10:30am. I ordered a family bucket original. They said it would be a 30 minute wait. Fine I excepted that. It was over a hour. I had my elderly mother with me. She needed to use the restroom badly but they had an out of order signs on the door. The worst service I ever had. I wanted a refund but I was denied one because they said it would only be a few more minutes. I spent almost $30 at this place . I will never return here again. They also didn’t have a cashier so I was forced to use the kiosks in the dining room to order my food.
Atmosphere: 1
Food: 1
Service: 1
They forgot my biscuit and gave me wrong sauce. Not a big deal. Over all it was fine. We used the app.
Food: 4
Service: 4
The worst thing is the disgusting bathrooms, the terrible service, they take too long to deliver the food and that he spends it alone
Atmosphere: 1
Food: 2
Service: 1
Great location, service and food were excellent.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Over 20 min waiting for chicken sandwich and even it’s not busy
Watching 5 people being openly ignored with all their orders ready. Mine included for over 15 mins. terrible leadership
Atmosphere: 1
Food: 1
Service: 1
The service is terrible drive through it's always closed at night
I ordered a family meal and the lady told me it would be 20 mins wait for a batch of new chicken....I was excited because who doesnt love fresh fried chicken? Unfortunately, after waiting for 20 mins; I was given uneven breaded chicken and sloppily fried. They also forgot missed 1 side I ordered so had to run back in which was an inconvenience because had to wait in line again! I hope this was a 1 time incident because I love KFC!
Atmosphere: 4
Food: 3
Service: 4
Absolutely the worst service I have ever had! Rude workers. Rude drive through lady! Absolutely horrible! I WILL NEVER COME BACK TO THIS LOCATION! Just terrible! I am so mad! And my entire order was not what I ordered.
Atmosphere: 1
Food: 3
Service: 1
Loading...