Needed vegan food at Universal. In a Harry Potter vibe. Of course we went to the Leaky Cauldron. The Shepherd's Pie was very tasty although a little salty and probably not very healthy. It did the trick. The curry on the other hand was very lame - practically no flavor. The vegan meat inside didn't have great texture. Would not get it again - we should have just gotten two Shepherd's Pies! Overall just happy they had vegan options. Thanks!
Atmosphere: 4
Food: 4
Service: 4
Ron Hanner
First and foremost I believe experience is 90% of everything when you go into a business. This was our first time visiting. My wife is a huge Harry Potter fan. When we got inside the guy directed us over to a table and said either order through the app or go to counter. No other direction. I must tell you I am visually impaired in darker environments especially. I went and got in line behind a couple that was ordering food and a guy yelled at me and others to stand back against a wall and wait. We did this and others walked up and got in front of us. Then a rude girl working there did the same and I explained that people keep getting in front of us. She didn’t care. The same thing happened again. Finally this guy and his wife said sure this isn’t right. You’re next in line. You go next. Then we get our food. I understand having to pay more because of where the restaurant is and experience but come on. At least make the food worth it. I paid $100 for 3 kids meals and my meal and the wife’s meal. The fish sticks tastes the same as if we bought them at Walmart and heated them up. My meal was suppose to be steak and lamb soup in a bread bowl. The 100% tasted like the Dante beef soup you buy from Walmart. I don’t mind paying the money if it’s worth it but terrible, and I’d your employees are suppose to be adding to the experience then that’s a fail as well. Take pride in where you are and the big picture of who you represent. I’ve seen the reviews. I’m not the first to complain over these things. Do better! Be better! Take pride!
Atmosphere: 1
Food: 1
Service: 1
Jason
It was definitely cool for something different but I doubt we will go back. Menu isn't big enough for repeat business. I don't recommend the toffee pudding because it was just a hard ball of whatever with whipped cream on it. Nothing pudding about it.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Fish & Chips
D Lee
Food was decent not too overpriced. Service was definitely lacking. It wasn't busy at all.
Atmosphere: 3
Food: 3
Service: 1
Nina Morris
The atmosphere, which is primarily why I went there, was 5/5 and FANTASTIC! The doorman at the exit (which we did not know was the exit, as he ushered us in with a sweep of the arm and said nothing) caused some strife. My party walked in to the register and placed our meal order. A manager interjected during my order and angrily declared this was "the LAST time she was allowing this" (seems it was a common problem). I had no idea what was wrong still. (It seems we should have been ushered to a table first and our order taken there.) The young lady who was manager KEPT loudly and angrily venting about the situation. I took my food and was going to go outside to eat. Fortunately a wildly professional young man stepped up and rescued the situation. He ushered me and my party to a table so we could savor our food and the lovely theming, apologizing for the confusion. He was poised, gracious, and absolutely delightful. I sat first, and while the rest of my party finished ordering, the belligerent manager addressed them and said, "SHE decided to seat herself over there." No, Ma'am... I did not. I was seated by the only gracious and trained staff member I experienced in your restaurant that day. I wish I knew that tall young man's name (he had porcelain braces)... he was 5/5 and real management material.
Atmosphere: 5
Food: 3
Service: 1
Recommended dishes: Fish & Chips
Pranav Reddy
Decent service and atmosphere. Food could be better.
Atmosphere: 4
Food: 2
Service: 4
Amber Black
The Leaky Cauldron is a must-see for Potter fans. The menu is British fare, so if you aren't a fan of fish and bangers and mash, then you may want to come for breakfast where traditional British and American dishes are served. Dining at this establishment is all about the ambience...it's a chance to feel part of the Harry Potter movies! Even if the menu doesn't appeal to you, it's worth it to go in and order a pumpkin juice or butterbeer to be able to enjoy the space!
Atmosphere: 5
Food: 4
Service: 4
Adam Powell
Very slow service. Poor allergy options
Atmosphere: 5
Food: 1
Service: 1
Kathleen Baker
Dined here today. What a joke. The atmosphere was the only draw. I recommend you walk in, get a butter beer, drink it and leave. You have to use the app to order, but if you have a dining card you must counter order. I found out after putting together an order for a family of 5. Then I had to wait in a line for 30 min to order food. We saw two workers standing at the door by the line not taking orders. 1 register open. At one point she (open register) called one (standing employee) over that did ring someone out. She helped for 1 transaction on another register then she went back to standing. Butter beer was great. We had to wait about 33 min for food to come out even though the restaurant wasn’t that busy. The food was terrible!! The fish is frozen garbage and soggy. Cold, basic fries no seasoning. Shepards pie aka cottage pie is like a Walmart frozen section item. My son’s Mac and cheese was not even room temp; it was actually chilled. There is no service, they bring the food to you. We had to flag someone down to ask for my son’s food to be microwaved. It was the most disappointing food yet. To top it off, my husband choked on two fishbones. How is this possible?! Literally eat at any fast food other than here
Stepping into the Leaky Cauldron felt like entering the pages of Harry Potter—the decor, lighting, and immersive atmosphere made it a truly special experience. It’s one of the best-themed restaurants we’ve visited at Universal!
The Butterbeer was delicious, and the Cottage Pie was hearty, savory, and filling—just the kind of meal you’d want before a long day of adventure. What made our visit even better was Peter, who served us with such joy and attentiveness. If I were being sorted into Gryffindor, I’d hope for someone like him to welcome me!
This is definitely one of the top dining spots in the park. Well worth the visit!
Atmosphere: 5
Food: 4
Service: 3
Leif Pedersen
Orders must be via app. Clunky.
No options compatible with keto or carnivore. No ability to omit sauce in app.
Bathrooms are far away.
Bottled water is $6?!!?
Pinnacle of price gouging and making things convenient for them and a hassle for us.
Robert Quirke
Breakfast was substantial and did the job. Worth it for the experience.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Pancakes
Becky King
No longer take cash, mobile ordering is so cumbersome and slow. This takes away from the family experience. Food cold when it arrived, drinks never delivered. This is NOT a fun experience. Service is heinous! Eat before you come to the park! What a waste of time. I expected to enjoy the leaky cauldron experience but spent the entire time looking at my phone! Ordering from the app ruined our experience. What a downgrade
Atmosphere: 1
Food: 1
Service: 1
CHOLE Tang
Great place and atmosphere! And very delicious food. The breakfast is really filling and it's way better than other food at the park. Its easy to find and it's very aesthetic looking. Really recommend the English breakfast!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Dairy-Free Frozen Butterbeer, Traditional Breakfast
Themed restaurant with a nice selection of meals. We share the charcuterie board and stews. Pictured is Beef Lamb and Guinness Stew and drinks.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Ploughman's, Beef Lamb & Guinness Stew
Needed vegan food at Universal. In a Harry Potter vibe. Of course we went to the Leaky Cauldron. The Shepherd's Pie was very tasty although a little salty and probably not very healthy. It did the trick. The curry on the other hand was very lame - practically no flavor. The vegan meat inside didn't have great texture. Would not get it again - we should have just gotten two Shepherd's Pies! Overall just happy they had vegan options. Thanks!
Atmosphere: 4
Food: 4
Service: 4
First and foremost I believe experience is 90% of everything when you go into a business. This was our first time visiting. My wife is a huge Harry Potter fan. When we got inside the guy directed us over to a table and said either order through the app or go to counter. No other direction. I must tell you I am visually impaired in darker environments especially. I went and got in line behind a couple that was ordering food and a guy yelled at me and others to stand back against a wall and wait. We did this and others walked up and got in front of us. Then a rude girl working there did the same and I explained that people keep getting in front of us. She didn’t care. The same thing happened again. Finally this guy and his wife said sure this isn’t right. You’re next in line. You go next. Then we get our food. I understand having to pay more because of where the restaurant is and experience but come on. At least make the food worth it. I paid $100 for 3 kids meals and my meal and the wife’s meal. The fish sticks tastes the same as if we bought them at Walmart and heated them up. My meal was suppose to be steak and lamb soup in a bread bowl. The 100% tasted like the Dante beef soup you buy from Walmart. I don’t mind paying the money if it’s worth it but terrible, and I’d your employees are suppose to be adding to the experience then that’s a fail as well. Take pride in where you are and the big picture of who you represent. I’ve seen the reviews. I’m not the first to complain over these things. Do better! Be better! Take pride!
Atmosphere: 1
Food: 1
Service: 1
It was definitely cool for something different but I doubt we will go back. Menu isn't big enough for repeat business. I don't recommend the toffee pudding because it was just a hard ball of whatever with whipped cream on it. Nothing pudding about it.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Fish & Chips
Food was decent not too overpriced. Service was definitely lacking. It wasn't busy at all.
Atmosphere: 3
Food: 3
Service: 1
The atmosphere, which is primarily why I went there, was 5/5 and FANTASTIC! The doorman at the exit (which we did not know was the exit, as he ushered us in with a sweep of the arm and said nothing) caused some strife. My party walked in to the register and placed our meal order. A manager interjected during my order and angrily declared this was "the LAST time she was allowing this" (seems it was a common problem). I had no idea what was wrong still. (It seems we should have been ushered to a table first and our order taken there.) The young lady who was manager KEPT loudly and angrily venting about the situation. I took my food and was going to go outside to eat. Fortunately a wildly professional young man stepped up and rescued the situation. He ushered me and my party to a table so we could savor our food and the lovely theming, apologizing for the confusion. He was poised, gracious, and absolutely delightful. I sat first, and while the rest of my party finished ordering, the belligerent manager addressed them and said, "SHE decided to seat herself over there." No, Ma'am... I did not. I was seated by the only gracious and trained staff member I experienced in your restaurant that day. I wish I knew that tall young man's name (he had porcelain braces)... he was 5/5 and real management material.
Atmosphere: 5
Food: 3
Service: 1
Recommended dishes: Fish & Chips
Decent service and atmosphere. Food could be better.
Atmosphere: 4
Food: 2
Service: 4
The Leaky Cauldron is a must-see for Potter fans. The menu is British fare, so if you aren't a fan of fish and bangers and mash, then you may want to come for breakfast where traditional British and American dishes are served. Dining at this establishment is all about the ambience...it's a chance to feel part of the Harry Potter movies! Even if the menu doesn't appeal to you, it's worth it to go in and order a pumpkin juice or butterbeer to be able to enjoy the space!
Atmosphere: 5
Food: 4
Service: 4
Very slow service. Poor allergy options
Atmosphere: 5
Food: 1
Service: 1
Dined here today. What a joke. The atmosphere was the only draw. I recommend you walk in, get a butter beer, drink it and leave.
You have to use the app to order, but if you have a dining card you must counter order. I found out after putting together an order for a family of 5. Then I had to wait in a line for 30 min to order food. We saw two workers standing at the door by the line not taking orders. 1 register open. At one point she (open register) called one (standing employee) over that did ring someone out. She helped for 1 transaction on another register then she went back to standing.
Butter beer was great. We had to wait about 33 min for food to come out even though the restaurant wasn’t that busy. The food was terrible!! The fish is frozen garbage and soggy. Cold, basic fries no seasoning. Shepards pie aka cottage pie is like a Walmart frozen section item. My son’s Mac and cheese was not even room temp; it was actually chilled. There is no service, they bring the food to you. We had to flag someone down to ask for my son’s food to be microwaved. It was the most disappointing food yet. To top it off, my husband choked on two fishbones. How is this possible?! Literally eat at any fast food other than here
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Stepping into the Leaky Cauldron felt like entering the pages of Harry Potter—the decor, lighting, and immersive atmosphere made it a truly special experience. It’s one of the best-themed restaurants we’ve visited at Universal!
The Butterbeer was delicious, and the Cottage Pie was hearty, savory, and filling—just the kind of meal you’d want before a long day of adventure. What made our visit even better was Peter, who served us with such joy and attentiveness. If I were being sorted into Gryffindor, I’d hope for someone like him to welcome me!
This is definitely one of the top dining spots in the park. Well worth the visit!
Atmosphere: 5
Food: 4
Service: 3
Orders must be via app. Clunky.
No options compatible with keto or carnivore. No ability to omit sauce in app.
Bathrooms are far away.
Bottled water is $6?!!?
Pinnacle of price gouging and making things convenient for them and a hassle for us.
Breakfast was substantial and did the job. Worth it for the experience.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Pancakes
No longer take cash, mobile ordering is so cumbersome and slow. This takes away from the family experience. Food cold when it arrived, drinks never delivered. This is NOT a fun experience.
Service is heinous!
Eat before you come to the park! What a waste of time. I expected to enjoy the leaky cauldron experience but spent the entire time looking at my phone!
Ordering from the app ruined our experience. What a downgrade
Atmosphere: 1
Food: 1
Service: 1
Great place and atmosphere! And very delicious food. The breakfast is really filling and it's way better than other food at the park. Its easy to find and it's very aesthetic looking. Really recommend the English breakfast!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Dairy-Free Frozen Butterbeer, Traditional Breakfast
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