I have never encountered such a poorly managed dining experience in my life. Last night, we chose LongHorn to celebrate my mother’s birthday with a party of 15. We called ahead to reserve, yet we still waited in the lobby for an hour. When we were finally seated, the real nightmare began.
My food came out cold—not once, but twice. On the third attempt, it was only lukewarm. Everyone’s orders were missing something, whether it was toppings, sides, or key ingredients. My uncle ordered his steak medium rare, and it arrived well-done. To make things worse, when they took his plate back to fix it, they forgot to bring him his food at all. By the time they finally did, we had all finished eating, and he had to take his meal to go.
Even the birthday girl—my mom—was missing her side and her loaded baked potato. When we spoke to the manager, he was completely in shambles, seemingly unsure of what to do. His only solution? A laughable 10% discount. It was almost comedic how poorly everything was handled.
Out of all the restaurants we could have chosen, we picked LongHorn, expecting a great meal and a smooth celebration. Instead, we got one of the worst dining experiences we’ve ever had. Truly disappointing.
Atmosphere: 1
Food: 1
Service: 1
Gyles Maddox
Brandy was awesome. She was busy and stayed on top of everything. You definitely need to keep her around. Great job Brandy. Food was fast and delicious too.
Atmosphere: 5
Food: 5
Service: 5
Daniela fontaine
I can’t believed but the service was really really bad, this was my first time going to this longhorn and I fully regretted. We got our table (for 2) and were waiting for over 25 minutes until I had to stand up and look for someone because no one came to even acknowledge us. After that we waited another 40 minutes for the food and it was burned. We couldn’t even eat more than a bite, we paid and left and the complete meal was left behind it was imposible to eat. I won’t go again and I don’t recommend this longhorn to anyone. I’m so disappointed
Atmosphere: 3
Food: 1
Service: 1
Francisco Mayoral
Loved it !!!
Atmosphere: 5
Food: 5
Service: 5
Phyllis Murphy
Haven't been there in years, I didn't have good memories. This visit was an eye opener; great food, food service and a pleasant environment. We'll be back.
Medium well Steak was rare and still tough. 6 of us squished in a round booth. By the time they bring out bread drinks there was no room for food. Not a pedestal table and table leg was awkward.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Salad
Debra Vaughan
As far as chain restaurants go, Longhorn is the absolute best for food, service and atmosphere! Sat at the bar with a long time friend I hadn't seen in a while. Bartender was friendly and quick. Ordered the spicy chicken bites and Spinach Artichoke dip. I think it's the best dip I've ever had. My friend (a former bartender) said it her margarita was the best she'd ever had at a restaurant as well.
Atmosphere: 5
Food: 5
Service: 5
Dimitris Simadis
Two days in a row, 2 different waiters, halfway our lunch came and asked if we wanted a box to take our leftovers. It is like they rush you to finish and leave. Other than that, we enjoyed what we ordered.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Outlaw Ribeye Steak
Ronald Olsen
Food quality has gone down, meat cuts have lots of fat and grizzl,but flavor remains good.
Kid-friendliness: To many families, affects service.
Wheelchair accessibility: Difficult and not mechanically friendly, but doable.
Food was quick, fresh and tasted great! Only downside was our waiter. He messed up a drink order, wasn’t too attentive and wasn’t too personable.
Atmosphere: 3
Food: 5
Service: 2
Karennaki
I was craving French onion soup, wish it could be more broth and not so much crouton. The steak wasn't bad. I absolutely love the Brussel sprouts.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Outlaw Ribeye Steak
Maria Co
Highly recommended, the place is quite nice and pleasant. The food is very good and they refill your drink when they see that it is getting empty. I loved it!
Atmosphere: 5
Food: 5
Service: 5
Brian
Friendly service good food prices about average in today's market
Atmosphere: 5
Food: 5
Service: 5
Perla Medero
Out of all the local Longhorns this one represents it the least, food wise. Longhorn is know for the good and tasty steak, this location doesn’t meet the standards. All of our steaks were cooked incorrectly, amongst other reasons regarding our plates. Will definitely drive a little longer to another Longhorn location for the real experience.
A Disastrous Dining Experience at LongHorn
I have never encountered such a poorly managed dining experience in my life. Last night, we chose LongHorn to celebrate my mother’s birthday with a party of 15. We called ahead to reserve, yet we still waited in the lobby for an hour. When we were finally seated, the real nightmare began.
My food came out cold—not once, but twice. On the third attempt, it was only lukewarm. Everyone’s orders were missing something, whether it was toppings, sides, or key ingredients. My uncle ordered his steak medium rare, and it arrived well-done. To make things worse, when they took his plate back to fix it, they forgot to bring him his food at all. By the time they finally did, we had all finished eating, and he had to take his meal to go.
Even the birthday girl—my mom—was missing her side and her loaded baked potato. When we spoke to the manager, he was completely in shambles, seemingly unsure of what to do. His only solution? A laughable 10% discount. It was almost comedic how poorly everything was handled.
Out of all the restaurants we could have chosen, we picked LongHorn, expecting a great meal and a smooth celebration. Instead, we got one of the worst dining experiences we’ve ever had. Truly disappointing.
Atmosphere: 1
Food: 1
Service: 1
Brandy was awesome. She was busy and stayed on top of everything. You definitely need to keep her around. Great job Brandy.
Food was fast and delicious too.
Atmosphere: 5
Food: 5
Service: 5
I can’t believed but the service was really really bad, this was my first time going to this longhorn and I fully regretted. We got our table (for 2) and were waiting for over 25 minutes until I had to stand up and look for someone because no one came to even acknowledge us. After that we waited another 40 minutes for the food and it was burned. We couldn’t even eat more than a bite, we paid and left and the complete meal was left behind it was imposible to eat. I won’t go again and I don’t recommend this longhorn to anyone. I’m so disappointed
Atmosphere: 3
Food: 1
Service: 1
Loved it !!!
Atmosphere: 5
Food: 5
Service: 5
Haven't been there in years, I didn't have good memories. This visit was an eye opener; great food, food service and a pleasant environment. We'll be back.
Atmosphere: 5
Food: 5
Service: 5
My husband loves the bone in ribeye
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Outlaw Ribeye Steak, Parmesan Crusted Chicken
Medium well Steak was rare and still tough. 6 of us squished in a round booth. By the time they bring out bread drinks there was no room for food. Not a pedestal table and table leg was awkward.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Salad
As far as chain restaurants go, Longhorn is the absolute best for food, service and atmosphere! Sat at the bar with a long time friend I hadn't seen in a while. Bartender was friendly and quick. Ordered the spicy chicken bites and Spinach Artichoke dip. I think it's the best dip I've ever had. My friend (a former bartender) said it her margarita was the best she'd ever had at a restaurant as well.
Atmosphere: 5
Food: 5
Service: 5
Two days in a row, 2 different waiters, halfway our lunch came and asked if we wanted a box to take our leftovers. It is like they rush you to finish and leave.
Other than that, we enjoyed what we ordered.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Outlaw Ribeye Steak
Food quality has gone down, meat cuts have lots of fat and grizzl,but flavor remains good.
Kid-friendliness: To many families, affects service.
Wheelchair accessibility: Difficult and not mechanically friendly, but doable.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Outlaw Ribeye Steak
Restaurantji Recommends
Food was quick, fresh and tasted great! Only downside was our waiter. He messed up a drink order, wasn’t too attentive and wasn’t too personable.
Atmosphere: 3
Food: 5
Service: 2
I was craving French onion soup, wish it could be more broth and not so much crouton. The steak wasn't bad. I absolutely love the Brussel sprouts.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Outlaw Ribeye Steak
Highly recommended, the place is quite nice and pleasant. The food is very good and they refill your drink when they see that it is getting empty. I loved it!
Atmosphere: 5
Food: 5
Service: 5
Friendly service good food prices about average in today's market
Atmosphere: 5
Food: 5
Service: 5
Out of all the local Longhorns this one represents it the least, food wise. Longhorn is know for the good and tasty steak, this location doesn’t meet the standards. All of our steaks were cooked incorrectly, amongst other reasons regarding our plates. Will definitely drive a little longer to another Longhorn location for the real experience.
Atmosphere: 4
Food: 1
Service: 4
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