My total came up to $45 for my hookah, The waitress pocketed my $20 and pretended as if they didn’t get it and they refused to run the cameras back:, this place shady as hell I’ll never be back.
Janessa Hernandez
I went recently for their Valentine’s Day event they had and I will say that the kitchen was VERY SLOW! But the food and the service was top tier. We were just getting very irritated with waiting so long for each item we ordered to come out. But my server BiBi was 1000000/10! Thanks to him, I would come back again. He was fantastic and so sweet and very attentive to my needs.
Atmosphere: 5
Food: 5
Service: 3
Lupe Ramirez
We chose this restaurant for a special occasion, and unfortunately, the experience was very disappointing from start to finish. When we arrived, no one was at the front to greet or seat us. After waiting about eight minutes, we eventually had to knock on the kitchen door to get someone’s attention so we could be seated. Once at the table, we noticed the floors were sticky. The table itself was also dirty and sticky, with what appeared to be a spilled drink still on the surface. When I unwrapped the silverware from the napkin, the fork was visibly dirty, which was extremely off-putting. The service timing was another major issue. We were a party of six, and our meals were delivered at completely different times. The last entrée did not arrive until approximately 50 minutes after the order was taken—so late that it had to be placed in a to-go container instead of being enjoyed at the table. To her credit, the server/hostess (who also appeared to be helping cook) was kind and polite. However, she was moving between the dining area and the kitchen with her long hair completely untied and uncovered, which raised concerns about food safety and hygiene. Overall, this was not the level of cleanliness, organization, or service we expected—especially for a special occasion.
Atmosphere: 1
Food: 2
Service: 2
Mo Kargbo
I’m new to Orlando went downtown Mai Thai for the first time. There was an event going on so I decided to sit at the bar. The bartender Mariah walked past me a few times without asking what I was drinking. She talked to other people, take shots with them and look like she was out of it. The worst bartender I have encountered. I waited like 10 minutes before the other guy who I thought was security came up to me and asked what I was having. Terrible customer service overall, this will be the last time I step foot in here.
Atmosphere: 1
Food: 1
Service: 1
Chantie Claire
Had so much fun. Went with my trading team and we shut rhe place down. The staff is great
Atmosphere: 5
Food: 5
Service: 5
Ashanti Robinson
I’ve been to Mai Thai Orlando for brunch several times and have always enjoyed the atmosphere, which made this experience on January 25 especially disappointing.
A group of 14 of us attended the 3:30 PM brunch session. We were all seated by 3:45 PM, but we were not greeted by our server for over 20 minutes after we all arrived.no silverware no napkins no water. When we finally spoke to her, we asked if five of us could get individual shots and everyone can order. She insisted that we purchase a full bottle, which we did not want. She then disappeared for another 20 minutes, stating she needed to “find the bottle pricing.” During that time, we later saw her at the host stand talking and dancing while our entire table sat unattended. Many of the guest in this party had to walk to the bar multiple times just to order drinks. Our drink and food orders were not taken until nearly 4:45 PM, and we did not receive any drinks until close to 5:00 PM—almost an hour and a half after being seated. The event ended at 6:30 PM, meaning most of the brunch time we paid for was spent waiting. Throughout this entire ordeal, we were provided no water, no napkins, no silverware, and no basic table service. We had to repeatedly track down our server just to get minimal assistance. Her attitude made it very clear that we were an inconvenience rather than customers. Yes, Mai Thai brunch is crowded and busy but that is not an excuse. We’ve visited this location multiple times, and the service has never been anywhere near this bad. The lack of urgency, professionalism, and basic hospitality was unacceptable. We truly love the environment and vibe of Mai Thai, which is why this experience was so frustrating. Unfortunately, the service this time was unacceptable and took away from what is usually a great brunch experience.
Atmosphere: 4
Food: 4
Service: 2
Zavion Nolan
Bibi. Was a great server!!! I’m only dealing with him from now on !! A1 service.
Atmosphere: 5
Food: 5
Service: 5
Letiner
This place was an underrated gem for lunch but really fell off the past couple of years. Increased menu prices but they're giving you less food, the wait staff is often forgetful, and your dish takes excessive time to come out. If your time is limited for a lunch break it's best advised to go elsewhere.
Atmosphere: 1
Food: 2
Service: 1
Mike Ambroise
First time here and my server bibi took real good care of our table !!!! Best service we had here in Orlando
Great service. Bi Bi was great waiter and helped our experience to be great.
Atmosphere: 5
Food: 5
Service: 5
King Serg
The Security Guard Gucci Was Turnt At The Door When He Checked Us Before we Went in The Door And He Made Sure that Everyone was Good The Entire Time In The Brunch….. Give That Man A Raise !!!!!! 💯💯💯💯💯
Atmosphere: 5
Food: 5
Service: 5
Jonathan Washington
Bibi did a great job of providing service and hospitality to my wife and I. This was our first time and he went out of his way to get us out of our shells. He came by the table and made us laugh , poured extra and encouraged us to HAVE A GOOD TIME. The hosts worked the entire room and he paid special attention to us shy tables . The tag team made for a fun Sunday afternoon of music , dancing , and laughs .
Atmosphere: 5
Food: 5
Service: 5
Tramaine L
So I went there yesterday and ordered duck tacos, which tasted GREAT all the flavors were there but the quantity WASNT it $15 for 2 tacos that were filled with fluff to look big but was lacking in meat which was extremely disappointing!!!!!!!!!!! & the frozen drinks were weak with barely any alcohol for $13 DISSATISFIED
Good food!!
Atmosphere: 5
Food: 5
Service: 5
My total came up to $45 for my hookah, The waitress pocketed my $20 and pretended as if they didn’t get it and they refused to run the cameras back:, this place shady as hell I’ll never be back.
I went recently for their Valentine’s Day event they had and I will say that the kitchen was VERY SLOW! But the food and the service was top tier. We were just getting very irritated with waiting so long for each item we ordered to come out. But my server BiBi was 1000000/10! Thanks to him, I would come back again. He was fantastic and so sweet and very attentive to my needs.
Atmosphere: 5
Food: 5
Service: 3
We chose this restaurant for a special occasion, and unfortunately, the experience was very disappointing from start to finish.
When we arrived, no one was at the front to greet or seat us. After waiting about eight minutes, we eventually had to knock on the kitchen door to get someone’s attention so we could be seated.
Once at the table, we noticed the floors were sticky. The table itself was also dirty and sticky, with what appeared to be a spilled drink still on the surface. When I unwrapped the silverware from the napkin, the fork was visibly dirty, which was extremely off-putting.
The service timing was another major issue. We were a party of six, and our meals were delivered at completely different times. The last entrée did not arrive until approximately 50 minutes after the order was taken—so late that it had to be placed in a to-go container instead of being enjoyed at the table.
To her credit, the server/hostess (who also appeared to be helping cook) was kind and polite. However, she was moving between the dining area and the kitchen with her long hair completely untied and uncovered, which raised concerns about food safety and hygiene.
Overall, this was not the level of cleanliness, organization, or service we expected—especially for a special occasion.
Atmosphere: 1
Food: 2
Service: 2
I’m new to Orlando went downtown Mai Thai for the first time. There was an event going on so I decided to sit at the bar. The bartender Mariah walked past me a few times without asking what I was drinking. She talked to other people, take shots with them and look like she was out of it. The worst bartender I have encountered. I waited like 10 minutes before the other guy who I thought was security came up to me and asked what I was having. Terrible customer service overall, this will be the last time I step foot in here.
Atmosphere: 1
Food: 1
Service: 1
Had so much fun. Went with my trading team and we shut rhe place down. The staff is great
Atmosphere: 5
Food: 5
Service: 5
I’ve been to Mai Thai Orlando for brunch several times and have always enjoyed the atmosphere, which made this experience on January 25 especially disappointing.
A group of 14 of us attended the 3:30 PM brunch session. We were all seated by 3:45 PM, but we were not greeted by our server for over 20 minutes after we all arrived.no silverware no napkins no water. When we finally spoke to her, we asked if five of us could get individual shots and everyone can order. She insisted that we purchase a full bottle, which we did not want. She then disappeared for another 20 minutes, stating she needed to “find the bottle pricing.” During that time, we later saw her at the host stand talking and dancing while our entire table sat unattended. Many of the guest in this party had to walk to the bar multiple times just to order drinks. Our drink and food orders were not taken until nearly 4:45 PM, and we did not receive any drinks until close to 5:00 PM—almost an hour and a half after being seated. The event ended at 6:30 PM, meaning most of the brunch time we paid for was spent waiting.
Throughout this entire ordeal, we were provided no water, no napkins, no silverware, and no basic table service. We had to repeatedly track down our server just to get minimal assistance. Her attitude made it very clear that we were an inconvenience rather than customers. Yes, Mai Thai brunch is crowded and busy but that is not an excuse. We’ve visited this location multiple times, and the service has never been anywhere near this bad. The lack of urgency, professionalism, and basic hospitality was unacceptable. We truly love the environment and vibe of Mai Thai, which is why this experience was so frustrating. Unfortunately, the service this time was unacceptable and took away from what is usually a great brunch experience.
Atmosphere: 4
Food: 4
Service: 2
Bibi. Was a great server!!! I’m only dealing with him from now on !! A1 service.
Atmosphere: 5
Food: 5
Service: 5
This place was an underrated gem for lunch but really fell off the past couple of years. Increased menu prices but they're giving you less food, the wait staff is often forgetful, and your dish takes excessive time to come out. If your time is limited for a lunch break it's best advised to go elsewhere.
Atmosphere: 1
Food: 2
Service: 1
First time here and my server bibi took real good care of our table !!!! Best service we had here in Orlando
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A great dining experience with kool vides.
Great service. Bi Bi was great waiter and helped our experience to be great.
Atmosphere: 5
Food: 5
Service: 5
The Security Guard Gucci Was Turnt At The Door When He Checked Us Before we Went in The Door And He Made Sure that Everyone was Good The Entire Time In The Brunch….. Give That Man A Raise !!!!!! 💯💯💯💯💯
Atmosphere: 5
Food: 5
Service: 5
Bibi did a great job of providing service and hospitality to my wife and I. This was our first time and he went out of his way to get us out of our shells. He came by the table and made us laugh , poured extra and encouraged us to HAVE A GOOD TIME. The hosts worked the entire room and he paid special attention to us shy tables . The tag team made for a fun Sunday afternoon of music , dancing , and laughs .
Atmosphere: 5
Food: 5
Service: 5
So I went there yesterday and ordered duck tacos, which tasted GREAT all the flavors were there but the quantity WASNT it $15 for 2 tacos that were filled with fluff to look big but was lacking in meat which was extremely disappointing!!!!!!!!!!! & the frozen drinks were weak with barely any alcohol for $13 DISSATISFIED
Atmosphere: 5
Food: 1
Service: 5
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