I stood at the pick up window and watched one of the employees handling food without wearing gloves. He also used is bare hands to pull up his pants several times and used his personal cellphone all while handling food without wearing gloves.
Atmosphere: 3
Food: 1
Service: 1
Yamil Zaiter
Great restaurant
Atmosphere: 5
Food: 5
Service: 5
William Mapp
they make putting sauces in the bag as per the order seem like rocket science. why is it so difficult????????
Atmosphere: 1
Food: 1
Service: 1
Jesús Gonzalez
The food looks like poor people's food or like charity food. The portions are now tiny, and the prices are higher. They should be penalized for the terrible service and the terrible food.
Atmosphere: 1
Food: 1
Service: 1
may F
They took forever for the food and got our orders mixed up about 2 times, the person taking our order didn’t know what they were doing and overall it was just bad.
Atmosphere: 1
Food: 3
Service: 2
Twyla King
Hot and fresh food. Clean facility. Friendly staff. Had to use the kiosk to place an order, that's not my personal preference but it worked. Only stopped here while traveling to have a quick breakfast. This McDonald's was very quiet and peaceful.
Atmosphere: 5
Food: 5
Service: 5
Harini
Ordered on mobile pick up and nobody came out to bring out the pick up order. Checked the app and it said it was delivered.
Can’t even leave because I paid and I was not going home empty handed.
Waited in line both at the drive through and in the restaurant but the staff is very rude. I waved them to get attention but looked at me and walked away. I even yelled excuse me but no answer and was ignored again.
Other things to note: -The drive through was ignored and so many customers were just either sitting there waiting for someone to answer. Some left mid line due to frustrations. -There were about 5 door dashers waiting for their food for about 50mins. I waited mine for an hour.
Clearly this restaurant manager have poor management skills in training their staff for at least satisfactory customer service skills and resource management.
Atmosphere: 1
Food: 1
Service: 1
Micaela Navarra
How do you forget the chicken in a chicken sandwich? My son received two buns with pickles, really?!?! Long waits even when it’s empty, unprofessional staff openly playing around instead of working, and old, poorly prepared food. Zero accountability. Easily the worst McDonald’s around, go to the other Sand Lake locations.”
Atmosphere: 1
Food: 1
Service: 1
Kenneth S
Drive through said only mobile order pickup or door dash when we went through at 10:15 PM. Wouldn't even let us order without the app
Service: 1
Nick Nguyen
I don’t understand why this McDonalds is so slow. Even when there’s nobody here, the wait to get food is long. Whenever I am going to drive through 100% of the time, they push me to park and have my food brought out, even when there’s nobody in the drive through. I only order happy meals, not like ordering a meal for a village.
A raw undercooked quarter pounder! I ate a couple bites not realizing and am praying I don’t get sick from it. To top it off the drive through window employees didn’t say but one thing to me; “can you move up to the next window?”… no price total, no hello, no goodbye or have a nice day. They handed me my food and walked off. I thought a newer McDonalds meant it would be nicer but nope.
Atmosphere: 1
Food: 1
Service: 1
Christian Suarez
always messing up my food orders, ordered pancakes and waited ten minutes in the drive thru to just pay for my order .
Carlos Gonzalez
Always food missing, they take forever to give you a simple order and it looks like the employees do not want to be there at all. Never going back
Atmosphere: 1
Food: 1
Service: 1
Mattijs Möller
If you like your fries hot and burger fresh..don’t go here. We’ve had to wait for 30mins for a burger and fries. We got it finally and it was cold. Try to fix it with the staff but they did not help out and did leave us standing at the counter for 5mins. We got a refund and left asap.
I stood at the pick up window and watched one of the employees handling food without wearing gloves. He also used is bare hands to pull up his pants several times and used his personal cellphone all while handling food without wearing gloves.
Atmosphere: 3
Food: 1
Service: 1
Great restaurant
Atmosphere: 5
Food: 5
Service: 5
they make putting sauces in the bag as per the order seem like rocket science. why is it so difficult????????
Atmosphere: 1
Food: 1
Service: 1
The food looks like poor people's food or like charity food. The portions are now tiny, and the prices are higher. They should be penalized for the terrible service and the terrible food.
Atmosphere: 1
Food: 1
Service: 1
They took forever for the food and got our orders mixed up about 2 times, the person taking our order didn’t know what they were doing and overall it was just bad.
Atmosphere: 1
Food: 3
Service: 2
Hot and fresh food. Clean facility. Friendly staff. Had to use the kiosk to place an order, that's not my personal preference but it worked. Only stopped here while traveling to have a quick breakfast. This McDonald's was very quiet and peaceful.
Atmosphere: 5
Food: 5
Service: 5
Ordered on mobile pick up and nobody came out to bring out the pick up order. Checked the app and it said it was delivered.
Can’t even leave because I paid and I was not going home empty handed.
Waited in line both at the drive through and in the restaurant but the staff is very rude. I waved them to get attention but looked at me and walked away. I even yelled excuse me but no answer and was ignored again.
Other things to note:
-The drive through was ignored and so many customers were just either sitting there waiting for someone to answer. Some left mid line due to frustrations.
-There were about 5 door dashers waiting for their food for about 50mins. I waited mine for an hour.
Clearly this restaurant manager have poor management skills in training their staff for at least satisfactory customer service skills and resource management.
Atmosphere: 1
Food: 1
Service: 1
How do you forget the chicken in a chicken sandwich? My son received two buns with pickles, really?!?! Long waits even when it’s empty, unprofessional staff openly playing around instead of working, and old, poorly prepared food. Zero accountability. Easily the worst McDonald’s around, go to the other Sand Lake locations.”
Atmosphere: 1
Food: 1
Service: 1
Drive through said only mobile order pickup or door dash when we went through at 10:15 PM. Wouldn't even let us order without the app
Service: 1
I don’t understand why this McDonalds is so slow. Even when there’s nobody here, the wait to get food is long. Whenever I am going to drive through 100% of the time, they push me to park and have my food brought out, even when there’s nobody in the drive through. I only order happy meals, not like ordering a meal for a village.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Bad service. Slow service food cold 0 stars
Atmosphere: 1
Food: 2
Service: 1
A raw undercooked quarter pounder! I ate a couple bites not realizing and am praying I don’t get sick from it. To top it off the drive through window employees didn’t say but one thing to me; “can you move up to the next window?”… no price total, no hello, no goodbye or have a nice day. They handed me my food and walked off. I thought a newer McDonalds meant it would be nicer but nope.
Atmosphere: 1
Food: 1
Service: 1
always messing up my food orders, ordered pancakes and waited ten minutes in the drive thru to just pay for my order .
Always food missing, they take forever to give you a simple order and it looks like the employees do not want to be there at all. Never going back
Atmosphere: 1
Food: 1
Service: 1
If you like your fries hot and burger fresh..don’t go here. We’ve had to wait for 30mins for a burger and fries. We got it finally and it was cold. Try to fix it with the staff but they did not help out and did leave us standing at the counter for 5mins. We got a refund and left asap.
Atmosphere: 1
Food: 1
Service: 1
Loading...