Worst customer service I've ever experienced in two separate occasions with this location. If your African American I advise you not to go here they are racist and only give proper customer service to their Caucasian counterpart's. First time ever coming to this location was on Saturday 9th of November between 8:30-9:15pm fixed my cup and waited in line to pay for my snack. While waiting I observed the care and attention the cashier's gave to the older Caucasian gentleman, carefully putting the lid on his cup, placing it in the bag with spoons and napkins, even pulled the little string off the bag to seal it for safe travels. Now my turn to purchase I have to ask for a lid, then ask for a bag, and that's just what they did "hand me a bag". I left upset and later calmed down by saying maybe it was just mistake or something. I come back tonight November 14, around 8:50pm. I proceeded to fix my snack and approach the register to pay. I sat my cup on the counter and asked for a lid. She weighed my snacks charged me, and I had to ask again for a lid, which she reached under the counter and grabbed two of them and sat them on the counter. I know racist when I see it and this is the second time this company has displayed it, I will not give Menchies a third try. If you are any race other than Caucasian, I advise you not to go here. Menchies thank you I see what your training program consist of.
Atmosphere: 1
Service: 1
AlphaTraveler1 Youtuber
This is one of the best place to have a cold frozen yogurt. I had the Acai Bowl! I highly recommend the superfoods Acai Bowl! The Acai Bowl is out of this world! Try it and you will love it’
Atmosphere: 4
Food: 5
Service: 4
Steven Wilson
Average in pretty much every way. Don't expect too much and you probably won't be disappointed.
Atmosphere: 3
Food: 3
Service: 3
Mary Braud
I absolutely adore my daily/weekly healthy indulgence at Menchies! I love trying some new flavors and being able to enjoy my favorites too. The toppings are so plentiful that I can make a new creation on every visit!
Atmosphere: 5
Food: 5
Service: 5
Giselle MorningStar
The customer service is trash. The lady working there was horrible. We in with my daughter and she was on the phone, very unpleasant, and was very rude as we were paying. Worst experience ever. Don’t recommend for any other tourist.
manuela lopez
The ice cream is very tasty but the service is HORRIBLE. They don't greet people when they enter, they don't explain where to pick up their cups to start making their ice cream. When I was there, everyone who came in was lost and didn't know where to pick up the cups (because there's a column that blocks the view of where they are). I greeted the girl at the cash register and she completely ignored me, and when I went to pay again, she and her colleague were there and I said hello again, but they ignored me again and kept talking to each other. They should have simple manners.
Atmosphere: 3
Food: 5
Service: 1
Michelle Miller
It suck’s to know after 5 years their customer service still sucks( reference to another review) I walked in with my sister & daughter and greeted the guy who was preparing oline orders I assumed. I had to question if he had worked there because he didn’t greet me back. I looked at the flavors and decided I needed to sample a few so I politely asked if they had sample cups and before I could finish the guy cut me off and said,” ask her” to the lady standing behind him . She kindly gave me 2 sample cups. In between time the two associates were preparing online orders and interfering with us getting our topping & not bothering to excuse theirself. . Lastly while we were ready to check out there were now three associates in the front and no one thought to help us. We stood there for nearly a minute while everyone stood within arms reach of us and when the young lady finally decided to help us the asked me to answer a question on the pin pad which was asking if I wanted to leave a tip. That had to be the funniest part of my day.But here’s a tip for you: if you don’t like your job LEAVE!!!I came here from over 800 miles away and this definitely wasn’t the customer service I was expecting
Orlando Business Services
the best menchies out there, I always come here, the service is amazing and the yogurt is so good!
Diego! Q
Good tasting icecream
Parking: Like 10 but on a city road so its hard to find parking
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Vanilla Snow
Russian Guy
Good tasting icecream
Parking: Like 10 but on a city road so its hard to find parking
Worst customer service I've ever experienced in two separate occasions with this location. If your African American I advise you not to go here they are racist and only give proper customer service to their Caucasian counterpart's. First time ever coming to this location was on Saturday 9th of November between 8:30-9:15pm fixed my cup and waited in line to pay for my snack. While waiting I observed the care and attention the cashier's gave to the older Caucasian gentleman, carefully putting the lid on his cup, placing it in the bag with spoons and napkins, even pulled the little string off the bag to seal it for safe travels. Now my turn to purchase I have to ask for a lid, then ask for a bag, and that's just what they did "hand me a bag". I left upset and later calmed down by saying maybe it was just mistake or something. I come back tonight November 14, around 8:50pm. I proceeded to fix my snack and approach the register to pay. I sat my cup on the counter and asked for a lid. She weighed my snacks charged me, and I had to ask again for a lid, which she reached under the counter and grabbed two of them and sat them on the counter. I know racist when I see it and this is the second time this company has displayed it, I will not give Menchies a third try. If you are any race other than Caucasian, I advise you not to go here. Menchies thank you I see what your training program consist of.
Atmosphere: 1
Service: 1
This is one of the best place to have a cold frozen yogurt. I had the Acai Bowl! I highly recommend the superfoods Acai Bowl! The Acai Bowl is out of this world! Try it and you will love it’
Atmosphere: 4
Food: 5
Service: 4
Average in pretty much every way. Don't expect too much and you probably won't be disappointed.
Atmosphere: 3
Food: 3
Service: 3
I absolutely adore my daily/weekly healthy indulgence at Menchies! I love trying some new flavors and being able to enjoy my favorites too. The toppings are so plentiful that I can make a new creation on every visit!
Atmosphere: 5
Food: 5
Service: 5
The customer service is trash. The lady working there was horrible. We in with my daughter and she was on the phone, very unpleasant, and was very rude as we were paying. Worst experience ever. Don’t
recommend for any other tourist.
The ice cream is very tasty but the service is HORRIBLE. They don't greet people when they enter, they don't explain where to pick up their cups to start making their ice cream. When I was there, everyone who came in was lost and didn't know where to pick up the cups (because there's a column that blocks the view of where they are). I greeted the girl at the cash register and she completely ignored me, and when I went to pay again, she and her colleague were there and I said hello again, but they ignored me again and kept talking to each other. They should have simple manners.
Atmosphere: 3
Food: 5
Service: 1
It suck’s to know after 5 years their customer service still sucks( reference to another review) I walked in with my sister & daughter and greeted the guy who was preparing oline orders I assumed. I had to question if he had worked there because he didn’t greet me back. I looked at the flavors and decided I needed to sample a few so I politely asked if they had sample cups and before I could finish the guy cut me off and said,” ask her” to the lady standing behind him . She kindly gave me 2 sample cups. In between time the two associates were preparing online orders and interfering with us getting our topping & not bothering to excuse theirself. . Lastly while we were ready to check out there were now three associates in the front and no one thought to help us. We stood there for nearly a minute while everyone stood within arms reach of us and when the young lady finally decided to help us the asked me to answer a question on the pin pad which was asking if I wanted to leave a tip. That had to be the funniest part of my day.But here’s a tip for you: if you don’t like your job LEAVE!!!I came here from over 800 miles away and this definitely wasn’t the customer service I was expecting
the best menchies out there, I always come here, the service is amazing and the yogurt is so good!
Good tasting icecream
Parking: Like 10 but on a city road so its hard to find parking
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Vanilla Snow
Good tasting icecream
Parking: Like 10 but on a city road so its hard to find parking
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Vanilla Snow
Restaurantji Recommends
Very rich ice cream
Many flavors and toppings, clean and fast service
There is variety and options, good price, excellent flavor…. Very rich
Great Variety!
Build your ice cream and pay according to the weight of the glass. Good price and variety of toppings. I really like coming here.
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