Papa Johns Pizza

10727 Narcoossee Rd, Orlando
(407) 658-9191

Recent Reviews

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Kevesha Cooke

The cashier here was very rude, I called in my order and went to pick it up the “call center” I got didn’t ask me for a name so I assumed I’d just go in to say what I ordered. I get there asked for my order and the cashier asks my name I told her I what ordered and informed her that the customer service rep I spoke with didn’t ask for my name, she checks ONE box and says she didn’t see an order for me, then she started to get hostile and rude with me.

On top of that I get home and the large cheese pizza I ordered with extra cheese was not an extra cheese pizza and was filled with dry air pocket sections which had no cheese on them, the pizza pretty much hurt my stomach it was so poorly crafted!

Atmosphere: 1

Food: 1

Service: 1

Kendall Horween

Horrible delivery service now. Seems they've decided to subcontract Doordash instead of hiring more people and it isnt working well

Atmosphere: 1

Food: 1

Service: 1

Airalyz Rosario

Awesome place, 10/10

Atmosphere: 5

Food: 5

Service: 5

Mrs. Joanna Vega

Very Disappointed – Poor Service and Unfulfilled Order
I placed an order expecting a decent experience, but unfortunately, it was a complete letdown. The pizza was overly salty, and to make matters worse, the drink I paid for was never delivered. I tried to contact the restaurant multiple times to resolve the issue, but no one answered the phone.

Additionally, I had requested a female delivery driver for personal reasons, and a male driver showed up instead—clearly ignoring my request. Overall, the service was disorganized and careless.

Extremely disappointed. I do not recommend this place based on my experience.

Atmosphere: 1

Food: 1

Service: 1

Space Meow

The pizza is truly delicious here.

Atmosphere: 5

Food: 5

Service: 5

Lynn Ching

I placed an online order at 3:00 PM on a Wednesday afternoon for two pizzas, wings, breadsticks, and a soda. By 3:25 PM, I was impressed to see that the order had already been delivered to my doorstep, exactly as requested. Unfortunately, that’s where the positive experience ended.

The food delivered was not what I ordered. I called the store immediately to report the issue. I was placed on hold twice and the call dropped. I called back and eventually spoke with a manager who acknowledged the mix-up and promised to send the correct order as soon as a driver was available.

However, it ended up taking another 1.5 hours to receive the correct order. That’s nearly two hours total from the time I originally ordered. In the meantime, I was left with food my family couldn’t eat, and no communication about delays or updates.

From what I can tell, Papa John’s is using a third-party delivery service like DoorDash, and it seems my reorder wasn’t prioritized until another local delivery came in, possibly so they could batch the trips. Since I had already tipped the first driver through the online system, there was likely no incentive for the second driver to rush or for the store to expedite the re-order.

While I appreciate eventually getting the correct items, the way this situation was handled was disappointing. There was no offer of a refund, discount, or even store credit for the mistake and long delay. The service recovery just didn’t match the inconvenience caused.

A simple gesture of goodwill from the manager, like a refund or credit, would have gone a long way. I hope Papa John’s takes a closer look at how they handle order issues and third-party delivery coordination moving forward.

Food: 2

Service: 1

Gil Rivera

Quick, inexpensive and effective.

Food: 4

Service: 4

Florida Guru

Pizza was amazing with fantastic toppings. The crew and Chris are an awesome team with allot of inspiration and dedication. Love their heart shaped Pizza. Can’t get any better.

Tawna Allen

The pizza was wonderful and the driver was great!

Christopher Rader

Only draw back is delivery drivers parking outside, taking up 2 parking spots other than that the food is good, and the service it good

Henry Long

The store was too cramped, a worker refused to give me sauce when I payed an extra 2 dollars for 4 extra sauces

Ivan Ivanov

Food was perfect service quick and on point

Edwin Ortiz

Good service

lisa ramos

Mary Kay was very professional and pleasant to speak with making my experience overall great.

Manuela Johnson

Just made an order online,a 1topping large pizza and 8 chicken wings.
The total came to over $42????
That's a joke!!
Going straight back to little Ceasars....

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