I had a thoroughly frustrating experience with Pizza Hut this evening that I feel compelled to share. I ordered delivery to my hotel, quoted a 30-minute wait, but the pizzas took a staggering 2 hours to arrive. I spent the entire time waiting at the hotel reception for the driver, which was incredibly inconvenient. After an hour, I called the store to check on the order, only to be told they couldn’t reach me because I hadn’t provided a valid phone number. As a UK tourist, I explained that the hotel’s number was the only one I could provide, and I questioned why they didn’t try contacting me via the hotel or my email. Their response was dismissive, but they promised to send fresh pizzas. When the pizzas finally arrived, they were barely warm and clearly reheated—dry, tasteless, and honestly the worst I’ve ever had. The customer service was horrific, with no accountability or effort to make things right. I’d strongly recommend avoiding this Pizza Hut if you value timely delivery and edible food.
Herdip Hans
I ordered for delivery , it said it would be at my parents house at 7pm.
The delivery driver just left the 2 pizzas at the door step, and did not bother to ring or knock on the door.
My mom and wife did not even know the pizzas were there till my father got home at 7:30pm, when he brought them in. (I recieved notification that the delivery driver handed the pizzas to someone, since i was driving and on the other side of town, I was not aware of all of this till they called and told me.)
When is called the store and asked to speak to a manager, I was told to wait one moment while they gone to get them, a few minutes later the line disconnected, so I called and back asking to speak to a manager, the lady said she was the manager, so I explained my situation, and the only thing she offered was to replace the pizzas. I asked for a refund, and she said she was unable to give me one e, and can only make the 2 pizzas again, and have them delivered. I asked her if she could have the rushed, and her response was, that they would get there when they get there. Please note at this time the time was around 7:30pm, since my parents did not know if the pizzas were any good, since they were sitting outside for 30 minutes, they made something for my kids who was there.
I then gone and picked them up, and the new pizzas were just arriving at 8:15pm
So my kids or wife, never got to even eat the pizzas.
I would like to speak to the owner of the store please, and see how we can rectify this issue
Atmosphere: 1
Food: 1
Service: 1
Jonathan O'Bry
I walked into a very clean restaurant and the staff greeted me as I walked in and they was so friendly. My order took about 15mins to make and it was on point. I recommend stopping by and checking them out.
Atmosphere: 5
Food: 5
Service: 5
Andy Zeinfeld
Not only did it take much longer to receive the food than what we were told, but the order was completely wrong. They dropped off the wrong order to us and then impossible to get a hold of an employee by phone to be able to get it rectified. Very frustrating and will not use again
Food: 3
Service: 1
Laur S
Ate here yesterday has a nice pizza and tipped. Came back today for another pizza and didn't tip and was a foreign object on my pizza. Avoid!!!!
Atmosphere: 1
Service: 1
Recommended dishes: 3 Cheese Pizza
C Thomas
Online payment screen would not load after 20 minutes of trying. What a waste of time. Won't be reordering from Pizza Hut again anytime soon.
Bryand Tozetto
Food was cold, they forgot part of my order, they say they handle to me but its was leave at the door, i have request the refuns for the food that they do not bring and not yet.
Food: 1
Ana Garcia
I called to place order they left me on hold for 20 mins I Walked in store and they purposely were just ignoring the phone. Phone kept ringing they would not answer it
Atmosphere: 5
Food: 5
Service: 1
Richard Budhram
This place is careless when it comes to deliveries. They do not double check orders. I have received my order missing teams. I recommend not ordering from this brand or franchise. I feel robbed.
Atmosphere: 1
Food: 1
Service: 1
Sc
Went to this pizza hut today. David as i was told by the front desk lady was using bare hands to scoop up cheese and put it into container of cheese. Then i observed him also using bare hands to pick up ingredients to make pizzas such as pepperonis. The cashier who didnt want to tell me her name used gloves when helping to make pizzas but she said the manager name whos name is David. Big guy, possible spanish worked at 7:00pm on 5/6 . I work at a restaurant industry and was told that once there is a paddle or tong to use them to pick up food instead of bare hands. As a manager making pizzas and having signs up on the bathroom doors that says to wash hands they should be more careful when making and contaminating foods when touching other ingredients altogether .
I made a wish. The worst pizza I've ever eaten in my entire life. pizza completely dry, without sauce, burnt.
Food: 1
Kent J
It's been a while since I ordered from Pizza Hut. I ordered the large pan special with unlimited toppings. The choices of topping were very limited and had to pay extra for crushed peppers and parmesan cheese. I got home, which was less than 5 minutes away. The pizza was under baked, which made it soggy at the bottom side. The pizza itself tasted different from what I can remember. It seems like they changed the recipe or something. I remembered why I haven't ordered from Pizza Hut for awhile.
Atmosphere: 3
Food: 1
Service: 2
Victor P
I ordered a pizza Large pie it was cold and no sauce ?first and last time
Atmosphere: 1
Food: 1
Service: 4
Bob Garcia
Can't beat the price
Atmosphere: 4
Food: 4
Service: 4
Tatiana Yamamura
I forgot their names, but to all the fellas that were working here this evening, thank you for the amazing service. I ordered a pizza, didn’t expect to walk out with my faith in humanity restored. Also pizza is great, thank you.
I had a thoroughly frustrating experience with Pizza Hut this evening that I feel compelled to share. I ordered delivery to my hotel, quoted a 30-minute wait, but the pizzas took a staggering 2 hours to arrive. I spent the entire time waiting at the hotel reception for the driver, which was incredibly inconvenient. After an hour, I called the store to check on the order, only to be told they couldn’t reach me because I hadn’t provided a valid phone number. As a UK tourist, I explained that the hotel’s number was the only one I could provide, and I questioned why they didn’t try contacting me via the hotel or my email. Their response was dismissive, but they promised to send fresh pizzas. When the pizzas finally arrived, they were barely warm and clearly reheated—dry, tasteless, and honestly the worst I’ve ever had. The customer service was horrific, with no accountability or effort to make things right. I’d strongly recommend avoiding this Pizza Hut if you value timely delivery and edible food.
I ordered for delivery , it said it would be at my parents house at 7pm.
The delivery driver just left the 2 pizzas at the door step, and did not bother to ring or knock on the door.
My mom and wife did not even know the pizzas were there till my father got home at 7:30pm, when he brought them in. (I recieved notification that the delivery driver handed the pizzas to someone, since i was driving and on the other side of town, I was not aware of all of this till they called and told me.)
When is called the store and asked to speak to a manager, I was told to wait one moment while they gone to get them, a few minutes later the line disconnected, so I called and back asking to speak to a manager, the lady said she was the manager, so I explained my situation, and the only thing she offered was to replace the pizzas. I asked for a refund, and she said she was unable to give me one e, and can only make the 2 pizzas again, and have them delivered. I asked her if she could have the rushed, and her response was, that they would get there when they get there. Please note at this time the time was around 7:30pm, since my parents did not know if the pizzas were any good, since they were sitting outside for 30 minutes, they made something for my kids who was there.
I then gone and picked them up, and the new pizzas were just arriving at 8:15pm
So my kids or wife, never got to even eat the pizzas.
I would like to speak to the owner of the store please, and see how we can rectify this issue
Atmosphere: 1
Food: 1
Service: 1
I walked into a very clean restaurant and the staff greeted me as I walked in and they was so friendly. My order took about 15mins to make and it was on point. I recommend stopping by and checking them out.
Atmosphere: 5
Food: 5
Service: 5
Not only did it take much longer to receive the food than what we were told, but the order was completely wrong. They dropped off the wrong order to us and then impossible to get a hold of an employee by phone to be able to get it rectified. Very frustrating and will not use again
Food: 3
Service: 1
Ate here yesterday has a nice pizza and tipped. Came back today for another pizza and didn't tip and was a foreign object on my pizza. Avoid!!!!
Atmosphere: 1
Service: 1
Recommended dishes: 3 Cheese Pizza
Online payment screen would not load after 20 minutes of trying. What a waste of time. Won't be reordering from Pizza Hut again anytime soon.
Food was cold, they forgot part of my order, they say they handle to me but its was leave at the door, i have request the refuns for the food that they do not bring and not yet.
Food: 1
I called to place order they left me on hold for 20 mins I Walked in store and they purposely were just ignoring the phone. Phone kept ringing they would not answer it
Atmosphere: 5
Food: 5
Service: 1
This place is careless when it comes to deliveries. They do not double check orders. I have received my order missing teams. I recommend not ordering from this brand or franchise. I feel robbed.
Atmosphere: 1
Food: 1
Service: 1
Went to this pizza hut today. David as i was told by the front desk lady was using bare hands to scoop up cheese and put it into container of cheese. Then i observed him also using bare hands to pick up ingredients to make pizzas such as pepperonis. The cashier who didnt want to tell me her name used gloves when helping to make pizzas but she said the manager name whos name is David. Big guy, possible spanish worked at 7:00pm on 5/6 . I work at a restaurant industry and was told that once there is a paddle or tong to use them to pick up food instead of bare hands. As a manager making pizzas and having signs up on the bathroom doors that says to wash hands they should be more careful when making and contaminating foods when touching other ingredients altogether .
Atmosphere: 5
Food: 1
Service: 4
Restaurantji Recommends
I made a wish. The worst pizza I've ever eaten in my entire life. pizza completely dry, without sauce, burnt.
Food: 1
It's been a while since I ordered from Pizza Hut. I ordered the large pan special with unlimited toppings. The choices of topping were very limited and had to pay extra for crushed peppers and parmesan cheese. I got home, which was less than 5 minutes away. The pizza was under baked, which made it soggy at the bottom side. The pizza itself tasted different from what I can remember. It seems like they changed the recipe or something. I remembered why I haven't ordered from Pizza Hut for awhile.
Atmosphere: 3
Food: 1
Service: 2
I ordered a pizza Large pie it was cold and no sauce ?first and last time
Atmosphere: 1
Food: 1
Service: 4
Can't beat the price
Atmosphere: 4
Food: 4
Service: 4
I forgot their names, but to all the fellas that were working here this evening, thank you for the amazing service. I ordered a pizza, didn’t expect to walk out with my faith in humanity restored. Also pizza is great, thank you.
Atmosphere: 5
Food: 5
Service: 5
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