Burnt ass pizza. Looks like they reheated a previous pizza. Room temperature & just overall sucked.
Food: 1
Angela Krieger
Worst customer service ever. Avoid at all costs. Pizza was late got notification that the door dasher cancelled the order. Called to find out what was going on manager put me on hold as soon as i called without a word. On hold 20 mins. Started calling back kept immediately getting put on hold. Finally the manager answers . I say i had an order and got an alert it was cancelled. The manager aggressively yells at me that it was stolen by the door dasher. I said ok well my kids are hungry im just trying to find out what i do and i get put on hold for 20 mins. Then she yells at me that she was putting me on hold cause she didnt have 5 mins to take my call. If the manager of this pizza hut reads this review sorry i ruined your day by reaching out to your business to try and feed my family. Also probably you should look for a job you dont hate so much.
Service: 1
Taccara B
This is the second time I ordered from here, and they got the order wrong. Called and spoke with Heather, and she could care less about them getting my order wrong yet again! She never said I'm sorry and told me all she can do is a $5 dollar credit. Ma'am that doesn't cover the coast of anything in your store, how is that fixing the problem. Pizza Hut needs to train managers and employees on correct customer service. It's not ok that I paid my money and didn't get what I paid for. Very upset. It's time for change E. Colonial!
Atmosphere: 1
Food: 1
Service: 1
sherrie wilson
Did not receive what I ordered.
Atmosphere: 4
Food: 4
Service: 4
Kendel Jameson
Ordered dinner for the family and got cold tossed around pizza. They deliver it without my drink. Pizza clearly shaken or tossed around in both boxes!! Called and they said they would send replacement for the pizzas and only resend 1 pizzađ€đĄđĄ
Atmosphere: 1
Food: 1
Service: 1
MATHIEU MERVEIL
The food was terribly bad
Atmosphere: 1
Food: 1
Service: 1
Dylan Ingram
I placed an order for delivery and after an hour of waiting I called as it said it was still in the oven. One of the options on the phone was press 2 for status of my order, upon pressing the button the robot voice immediately says âWe have received your order and it is being prepared. Thank you for choosing pizza hutâ then hung up.
I then called back and spoke to a person where I was placed on hold for 10 minutes then told my options are cancel or hope it gets delivered eventually.
Really upset, the employees are not informed on cancellation and money returns. I ordered the pizza to this Pizza Hut when I meant to ordered it from another one. I called and asked if the money would come back right away if I canceled it or if it would take longer than a day. The employee in the phone told me the money would be refunded back immediately. I call back 30 minutes later and a manager is telling me that it doesnât process til the end of a business day and takes at least 24 hours. If Iâd know I wouldâve taken the L and driven out there for the pizza instead of canceling it to replace at another location because this was all I could afford for food for my loved ones today. If you donât educate your employees about cancellation of orders and how/when the money is transferred back, at least tell them not to make up something or grab a manager who knows. This has really torn up my day and now Iâm left trying to feed people with no money to do so.
They now use DoorTrash for delivery. That means you can have several drivers constantly cancel the delivery when they see a tip or distance they don't like. For example, this pizza hut will deliver to Christmas, about 15 minutes east. A decent tip on a $25 order is $6. The DoorTrash drivers will select it, and then never pick it up and cancel it. Constantly handing it off while cooked food sits in Pizza Hut becoming "leftovers" as it waits. Watch your order status. You'll see the driver name change constantly. If you see this, call Pizza Hut and cancel and get a refund. Maybe Pizza Hut will get the hint. The poor employee I spoke with was just as frustrated with DoorTrash and Pizza Huts awful plan as I was.
Atmosphere: 1
Food: 1
Service: 1
Anthony Chapman
Hour and a half delivery time by a doordash driver!!! When I order a pizza I expect it to be delivered by an employee of said Pizza company, not doordash. Subpar customer service! Manager claims they couldn't even physically refund us our money. All they offered to do was remake it. Food was left in front of the door that swings outward. So of course we crushed our food opening the door. And they didn't even notify us that they dropped it off at our door. If there was a way to do zero Stars, that's what they would get.
Atmosphere: 2
Food: 2
Service: 1
Melissa C
Some of the worst service I've ever had. Ordered for delivery because the estimated time was under 35 minutes. I ordered online which was fine. About 20 minutes later I get a text saying that my order is on its way. About 10 minutes after that I get a text in Spanish - from the delivery driver who was actually in Uber eats driver saying that the store is leaked with my food and They will be there shortly. They were not. So I tried calling. I got stuck in an endless loop on their corporate offices. Apparently, the store's phones have been out for over a week and nobody bothered fixing them so there was no way to contact the store. Corporate said that my order was already completed so they couldn't cancel my order. Despite the fact that I had no food. They kept trying to call the store but we got stuck in an endless loop of call center hell. They also couldn't get a hold of the delivery driver. I tried contacting the delivery driver and kept getting messages that didn't make sense in Spanish, even with Google translate. At one point he told me he had gone home. So an hour and a half later I get a text message saying that my order was handed to me. It was not. It was in fact on the floor outside my door, a door which swings out. So it was super fun getting pizza. That was not only cold an hour and a half after I ordered it. But which now spilled all over because it was in front of the damn door and the only way to get it was to open the door. Also, considering the voyage it went on after leaving the store for an hour, who knows what they did to it. While this haphazard delivery is happening, I'm at the store which is only 3 minutes away from my house. Three people walked past me. Looked at me and went along with their business. The manager in a plain pizza hut T-shirt, went about her business ignoring me talking to her employees before finally coming to say hello. They couldn't refund my money, they only offered to remake food, But at this point it had been an hour and a half after I ordered and I was not waiting. Then they also explained their phones don't work. I'm not sure how you can operate a store without having a functional phone to contact said store, but here we are. Their solution was for you to come back the next day. Save your money and go somewhere that has decent food, better communication, and employees that have an ounce of customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks
Nido X
I worked for pizza hut for 3 years through high school. I have been a loyal customer for 30+ years. Now that they have outsourced the order and delivery process, it is a COMPLETE DISASTER. I ordered my food, the driver walks up to my door and sets my food on the ground next to his feet so he can call me. I am not a germ-a-phobe but I have ring doorbell and it took me 45 seconds to open my door even though he NEVER rang my doorbell. I shouldn't open my door to see the driver standing next to my food on the ground! The order was wrong. I was calm and polite trying to be transferred to the location near me to fix the issue. I was hung up on 3 times and held for 11 minutes once and was disconnected. UNACCEPTABLE! I WILL NEVER ORDER FROM PIZZA HUT AGAIN!!!!
Atmosphere: 1
Food: 4
Service: 1
Candace McEachern
Ever since they stopped using their own drivers and started using doordash, I'll only get half my order. This time, they forgot ALL the drinks.
Manager was excellent!
Burnt ass pizza. Looks like they reheated a previous pizza. Room temperature & just overall sucked.
Food: 1
Worst customer service ever. Avoid at all costs. Pizza was late got notification that the door dasher cancelled the order. Called to find out what was going on manager put me on hold as soon as i called without a word. On hold 20 mins. Started calling back kept immediately getting put on hold. Finally the manager answers . I say i had an order and got an alert it was cancelled. The manager aggressively yells at me that it was stolen by the door dasher. I said ok well my kids are hungry im just trying to find out what i do and i get put on hold for 20 mins. Then she yells at me that she was putting me on hold cause she didnt have 5 mins to take my call. If the manager of this pizza hut reads this review sorry i ruined your day by reaching out to your business to try and feed my family. Also probably you should look for a job you dont hate so much.
Service: 1
This is the second time I ordered from here, and they got the order wrong. Called and spoke with Heather, and she could care less about them getting my order wrong yet again! She never said I'm sorry and told me all she can do is a $5 dollar credit. Ma'am that doesn't cover the coast of anything in your store, how is that fixing the problem. Pizza Hut needs to train managers and employees on correct customer service. It's not ok that I paid my money and didn't get what I paid for. Very upset. It's time for change E. Colonial!
Atmosphere: 1
Food: 1
Service: 1
Did not receive what I ordered.
Atmosphere: 4
Food: 4
Service: 4
Ordered dinner for the family and got cold tossed around pizza. They deliver it without my drink. Pizza clearly shaken or tossed around in both boxes!! Called and they said they would send replacement for the pizzas and only resend 1 pizzađ€đĄđĄ
Atmosphere: 1
Food: 1
Service: 1
The food was terribly bad
Atmosphere: 1
Food: 1
Service: 1
I placed an order for delivery and after an hour of waiting I called as it said it was still in the oven. One of the options on the phone was press 2 for status of my order, upon pressing the button the robot voice immediately says âWe have received your order and it is being prepared. Thank you for choosing pizza hutâ then hung up.
I then called back and spoke to a person where I was placed on hold for 10 minutes then told my options are cancel or hope it gets delivered eventually.
In other news my dominoes is almost here.
Atmosphere: 1
Food: 1
Service: 1
Delicious!!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Garlic Parmesan Wings, Breadsticks
Really upset, the employees are not informed on cancellation and money returns. I ordered the pizza to this Pizza Hut when I meant to ordered it from another one. I called and asked if the money would come back right away if I canceled it or if it would take longer than a day. The employee in the phone told me the money would be refunded back immediately.
I call back 30 minutes later and a manager is telling me that it doesnât process til the end of a business day and takes at least 24 hours. If Iâd know I wouldâve taken the L and driven out there for the pizza instead of canceling it to replace at another location because this was all I could afford for food for my loved ones today.
If you donât educate your employees about cancellation of orders and how/when the money is transferred back, at least tell them not to make up something or grab a manager who knows. This has really torn up my day and now Iâm left trying to feed people with no money to do so.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
They now use DoorTrash for delivery. That means you can have several drivers constantly cancel the delivery when they see a tip or distance they don't like. For example, this pizza hut will deliver to Christmas, about 15 minutes east. A decent tip on a $25 order is $6. The DoorTrash drivers will select it, and then never pick it up and cancel it. Constantly handing it off while cooked food sits in Pizza Hut becoming "leftovers" as it waits. Watch your order status. You'll see the driver name change constantly. If you see this, call Pizza Hut and cancel and get a refund. Maybe Pizza Hut will get the hint. The poor employee I spoke with was just as frustrated with DoorTrash and Pizza Huts awful plan as I was.
Atmosphere: 1
Food: 1
Service: 1
Hour and a half delivery time by a doordash driver!!! When I order a pizza I expect it to be delivered by an employee of said Pizza company, not doordash.
Subpar customer service! Manager claims they couldn't even physically refund us our money. All they offered to do was remake it.
Food was left in front of the door that swings outward. So of course we crushed our food opening the door. And they didn't even notify us that they dropped it off at our door. If there was a way to do zero Stars, that's what they would get.
Atmosphere: 2
Food: 2
Service: 1
Some of the worst service I've ever had.
Ordered for delivery because the estimated time was under 35 minutes. I ordered online which was fine. About 20 minutes later I get a text saying that my order is on its way. About 10 minutes after that I get a text in Spanish - from the delivery driver who was actually in Uber eats driver saying that the store is leaked with my food and They will be there shortly. They were not. So I tried calling. I got stuck in an endless loop on their corporate offices. Apparently, the store's phones have been out for over a week and nobody bothered fixing them so there was no way to contact the store. Corporate said that my order was already completed so they couldn't cancel my order. Despite the fact that I had no food. They kept trying to call the store but we got stuck in an endless loop of call center hell. They also couldn't get a hold of the delivery driver. I tried contacting the delivery driver and kept getting messages that didn't make sense in Spanish, even with Google translate. At one point he told me he had gone home. So an hour and a half later I get a text message saying that my order was handed to me. It was not. It was in fact on the floor outside my door, a door which swings out. So it was super fun getting pizza. That was not only cold an hour and a half after I ordered it. But which now spilled all over because it was in front of the damn door and the only way to get it was to open the door. Also, considering the voyage it went on after leaving the store for an hour, who knows what they did to it.
While this haphazard delivery is happening, I'm at the store which is only 3 minutes away from my house. Three people walked past me. Looked at me and went along with their business. The manager in a plain pizza hut T-shirt, went about her business ignoring me talking to her employees before finally coming to say hello. They couldn't refund my money, they only offered to remake food, But at this point it had been an hour and a half after I ordered and I was not waiting. Then they also explained their phones don't work. I'm not sure how you can operate a store without having a functional phone to contact said store, but here we are. Their solution was for you to come back the next day.
Save your money and go somewhere that has decent food, better communication, and employees that have an ounce of customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks
I worked for pizza hut for 3 years through high school. I have been a loyal customer for 30+ years. Now that they have outsourced the order and delivery process, it is a COMPLETE DISASTER. I ordered my food, the driver walks up to my door and sets my food on the ground next to his feet so he can call me.
I am not a germ-a-phobe but I have ring doorbell and it took me 45 seconds to open my door even though he NEVER rang my doorbell. I shouldn't open my door to see the driver standing next to my food on the ground! The order was wrong. I was calm and polite trying to be transferred to the location near me to fix the issue. I was hung up on 3 times and held for 11 minutes once and was disconnected. UNACCEPTABLE! I WILL NEVER ORDER FROM PIZZA HUT AGAIN!!!!
Atmosphere: 1
Food: 4
Service: 1
Ever since they stopped using their own drivers and started using doordash, I'll only get half my order. This time, they forgot ALL the drinks.
Food: 4
Service: 2
Recommended dishes: Big Dinner Box with 3 Pizzas
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