This is my favorite pollo tropical, the food is always delicious, service is fast and is very clean inside, I recommend this place
Jander Estevez
Healthy food
Alain Hernandez
So far the food is always fresh and the staff is always professional and so no complaints at this moment.
Miguel Berard
Few places to sit in was not expected. Quality of food unfortunately in both my wife and I opinion, we felt a downgrade from previous encounters. Barely anyone eating in, opposite of years back. Unfortunately we had to wait more than usual while employees behind counter talked incessantly with little care towards customers were shown. However, on the good side, the cashier did speak English and was also equipped to serve sodas etc. Price was also much more than expected for similar choices year ago
John M
By far the most expensive worst experience yet. Spent over 37 dollars for 2 small servings/meals, fatty chicken, steak that tasted like it was marinated in plain water. Men's. Restroom was closed, other restroom was dirty without hand soap and dirty toilet paper. Went greatly downhill over the years and probably our last visit. Menu and quality have greatly diminished.
Atmosphere: 1
Food: 1
Service: 3
Rodney Cummings
Healthy to go food option.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Tropichop, Grilled Chicken, Black Beans
Norma Torres
Good food
Atmosphere: 5
Food: 5
Service: 5
Iliana Gomez
Love pollo tropical. Good food. Good prices. Variety in the menu. Rico
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flan, Red Beans, Grilled Chicken, Fried Yuca
Nicole Douse
Food is tasty but there us a language barrier. Spanish speaking but not really english
We order to eat in. I wanted a lemonade, however I was hesitant as I don't care for the minute maid brand, and that's what appeared to be. The best customer service and business minded individual... He went to the back (I assume the kitchen), and brought back the lemonade container to show me the brand, which was not the one I didn't care for. We purchased two lemonades because he went out of his way to assist his customers, and did two good additional sales! I don't recall the team members name, however I believe he spoke Spanish, and he had a bit of red hair. He should get a good raise!
I didn't like the dining area, especially the ceiling, some of the ceiling tile were missing.
Atmosphere: 3
Food: 5
Service: 5
Deon Carter
Gives the WRONG ORDER EVERYTIME… check your bag before pulling off cause they got your order wrong…
Atmosphere: 1
Food: 1
Service: 1
Nicoll Daniela Lozano Leon
It was definitely a great experience to visit this tropical chicken, the food was delicious, the service incredible, you really see excellent coordination between the manager and the team
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Beans, Grilled Chicken, Cuban Sandwich, Pulled Pork
This is my favorite pollo tropical, the food is always delicious, service is fast and is very clean inside, I recommend this place
Healthy food
So far the food is always fresh and the staff is always professional and so no complaints at this moment.
Few places to sit in was not expected. Quality of food unfortunately in both my wife and I opinion, we felt a downgrade from previous encounters. Barely anyone eating in, opposite of years back. Unfortunately we had to wait more than usual while employees behind counter talked incessantly with little care towards customers were shown. However, on the good side, the cashier did speak English and was also equipped to serve sodas etc. Price was also much more than expected for similar choices year ago
By far the most expensive worst experience yet. Spent over 37 dollars for 2 small servings/meals, fatty chicken, steak that tasted like it was marinated in plain water. Men's. Restroom was closed, other restroom was dirty without hand soap and dirty toilet paper. Went greatly downhill over the years and probably our last visit. Menu and quality have greatly diminished.
Atmosphere: 1
Food: 1
Service: 3
Healthy to go food option.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Tropichop, Grilled Chicken, Black Beans
Good food
Atmosphere: 5
Food: 5
Service: 5
Love pollo tropical. Good food. Good prices. Variety in the menu. Rico
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flan, Red Beans, Grilled Chicken, Fried Yuca
Food is tasty but there us a language barrier. Spanish speaking but not really english
Atmosphere: 3
Food: 4
Service: 3
Service is horrendous. Food was not fresh.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We order to eat in.
I wanted a lemonade, however I was hesitant as I don't care for the minute maid brand, and that's what appeared to be. The best customer service and business minded individual... He went to the back (I assume the kitchen), and brought back the lemonade container to show me the brand, which was not the one I didn't care for.
We purchased two lemonades because he went out of his way to assist his customers, and did two good additional sales! I don't recall the team members name, however I believe he spoke Spanish, and he had a bit of red hair. He should get a good raise!
I didn't like the dining area, especially the ceiling, some of the ceiling tile were missing.
Atmosphere: 3
Food: 5
Service: 5
Gives the WRONG ORDER EVERYTIME… check your bag before pulling off cause they got your order wrong…
Atmosphere: 1
Food: 1
Service: 1
It was definitely a great experience to visit this tropical chicken, the food was delicious, the service incredible, you really see excellent coordination between the manager and the team
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Beans, Grilled Chicken, Cuban Sandwich, Pulled Pork
Best food from Management
Best food ever
Atmosphere: 5
Food: 5
Service: 5
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