The churrasco was dry and very little for price. Save your money, cook at home.
Atmosphere: 3
Food: 2
Service: 3
akyra jJennings
Can't get the workers to focus for one minute to hand me my food
Atmosphere: 1
Food: 1
Service: 1
Rick Hudson
Was in Orlando this past week and tried this place very good, but they don’t give you enough dressing for your salad two little tubs
Atmosphere: 5
Food: 5
Service: 4
Carlos Hernandez
Don’t eat mashed potatoes and Mac and cheeseEvery else is great
Atmosphere: 5
Food: 4
Service: 5
Carlos Pereira
I am a regular customer going every single week to this same Pollo Tropical.This week I arrived at 10:30, exactly when they are supposed to open.I tried to use the drive thru, no response. I tried to go through the front door, closed.Alright, they don't need to be that punctual. I waited until 10:35 and I decided to use the drive thru again. No answer. I decided to drive straight to the drive thru window. Guess what? The employees just ignored me.I had to wait a little longer and eventually they accepted my order through the drive thru.However, I asked them why did they ignore me. I am there every single week.Well, I would like to say to this Pollo Tropical location that I am paying for my meal. I am not requesting it for free.It would be nice just to show some courtesy to a regular customer, like, maybe opening the window and saying: "Well, sir we will need some more time before we take your order", instead of just ignoring the customerIt seems you guys are doing a favor to customers. Guess what? I wasn't asking for a favor.
Atmosphere: 1
Food: 2
Service: 1
Will
We have been here many times. It’s ok and will come back more but just for the restaurants information;the beans and rice have become very bland. No taste at all. Tastes like water to be honest but it’s understandable. It’s not an authentic Caribbean/ Spanish restaurant. Bottom line it’s just ok and will continue to come back. Maybe I will bring my own pack of seasonings next time lol.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Grilled Chicken
Onur Yolal
Today, I ordered Avocado salad with Coke Zero. I wanted grilled chicken instead of crispy one. Avocado slices are very good and fresh. Restaurant is clean and everything was good.
Atmosphere: 5
Food: 5
Service: 5
Murad Katbeh
Place is disgusting . What a letdown
Atmosphere: 1
Food: 1
Service: 1
Marcus Wright
Whether you're craving a hearty meal or a refreshing smoothie, their diverse menu and vibrant flavors never disappoint.Fast and friendly service, and it's easy to see why Pollo Tropical is a favorite among locals and visitors alike. ?
Atmosphere: 5
Food: 5
Service: 5
Richard Muniz
WOW! Hadn't been to this place in a while. The menu is awesome and food is very tasty. Difficult to find a fast food chain that provides food as close to home made as you can get.Kid-friendliness: Good selection of sides which work great for Kids
The churrasco was dry and very little for price. Save your money, cook at home.
Atmosphere: 3
Food: 2
Service: 3
Can't get the workers to focus for one minute to hand me my food
Atmosphere: 1
Food: 1
Service: 1
Was in Orlando this past week and tried this place very good, but they don’t give you enough dressing for your salad two little tubs
Atmosphere: 5
Food: 5
Service: 4
Don’t eat mashed potatoes and Mac and cheeseEvery else is great
Atmosphere: 5
Food: 4
Service: 5
I am a regular customer going every single week to this same Pollo Tropical.This week I arrived at 10:30, exactly when they are supposed to open.I tried to use the drive thru, no response. I tried to go through the front door, closed.Alright, they don't need to be that punctual. I waited until 10:35 and I decided to use the drive thru again. No answer. I decided to drive straight to the drive thru window. Guess what? The employees just ignored me.I had to wait a little longer and eventually they accepted my order through the drive thru.However, I asked them why did they ignore me. I am there every single week.Well, I would like to say to this Pollo Tropical location that I am paying for my meal. I am not requesting it for free.It would be nice just to show some courtesy to a regular customer, like, maybe opening the window and saying: "Well, sir we will need some more time before we take your order", instead of just ignoring the customerIt seems you guys are doing a favor to customers. Guess what? I wasn't asking for a favor.
Atmosphere: 1
Food: 2
Service: 1
We have been here many times. It’s ok and will come back more but just for the restaurants information;the beans and rice have become very bland. No taste at all. Tastes like water to be honest but it’s understandable. It’s not an authentic Caribbean/ Spanish restaurant. Bottom line it’s just ok and will continue to come back. Maybe I will bring my own pack of seasonings next time lol.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Grilled Chicken
Today, I ordered Avocado salad with Coke Zero. I wanted grilled chicken instead of crispy one. Avocado slices are very good and fresh. Restaurant is clean and everything was good.
Atmosphere: 5
Food: 5
Service: 5
Place is disgusting . What a letdown
Atmosphere: 1
Food: 1
Service: 1
Whether you're craving a hearty meal or a refreshing smoothie, their diverse menu and vibrant flavors never disappoint.Fast and friendly service, and it's easy to see why Pollo Tropical is a favorite among locals and visitors alike. ?
Atmosphere: 5
Food: 5
Service: 5
WOW! Hadn't been to this place in a while. The menu is awesome and food is very tasty. Difficult to find a fast food chain that provides food as close to home made as you can get.Kid-friendliness: Good selection of sides which work great for Kids
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Yellow Rice, Sandwich, Sweet Plantains, Pulled Pork, Cuban Sandwich
Restaurantji Recommends
The food and customer service is hit or miss.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Grilled Chicken, Yellow Rice
Always GREAT!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Food horrible!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Better than
Atmosphere: 5
Food: 5
Service: 5
But yuca and they gave me fried cheese and the beans were cold it looked like dog food