Pollo Tropical
8708 Vineland Ave, Orlando
(407) 560-8304
Recent Reviews
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Horrible customer service.
Atmosphere: 1
Food: 2
Service: 1
I ordered today a whole chicken and I got one probably from last week, it was awful flavor, stale, dry . Not even close the quality I am used to
Atmosphere: 5
Food: 1
Service: 5
The best. Try all the sauces.
Atmosphere: 5
Food: 5
Service: 5
Ordered a large bowl “all the way” came “none of the way”
Atmosphere: 3
Food: 1
Service: 1
The for was horrible. The rice was hard and lukewarm which can lead to food poisoning and the pork was dry/ bland. The plantains were the only things fresh. I specifically chose this location before I got on the plane because of their reviews.
Atmosphere: 4
Food: 1
Service: 4
Love it
Recommended dishes: Pollo Tropical, Cuban Sandwich, Tropical Trio, Grilled Chicken, Soup
Waste of time. Spent 24$ and got my money back . Never got my food. From associate that kid to me to the manager which’s is useless . 0 stars
Atmosphere: 1
Food: 1
Service: 1
How do I order two chicken tropichops and both of them are missing chicken? I drove a long way to get this food and to get home and have my food missing the main ingredient is very frustrating. Check the customers food before sending it out. Would not recommend this location
Atmosphere: 1
Food: 1
Service: 1
One of our favorite places to attend every time we are in the Florida area and specifically this location. Highly recommend eating here.
Atmosphere: 5
Food: 5
Service: 5
Very slow service with at least 15-20 mins wait for two bowls. Wasn’t worth it. Miami locations are much better.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
The food is ok but they don’t even filled up the cup on the soups like give me a break ! Do better !!!
Atmosphere: 1
Food: 4
Service: 1
Cristina was amazing!!!
Atmosphere: 5
Food: 5
Service: 5
As always good food however had to go to counter after going thru drive thru to get my correct order. Probably just a bad day.
Atmosphere: 4
Food: 5
Service: 4
We usually love this place. This particular visit the chicken was over cooked or I would have given 5 stars.
Atmosphere: 4
Food: 4
Service: 4
There was simply a lot of dirt on the floor and tables. The tables were dirty and sticky. Today 11/16/25
Atmosphere: 1
Food: 5
Service: 4
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