My only complaint is that they were out of my favorite sauce, Garlic Silantro. How do you run out of that!
Food: 5
Service: 4
Jean Paez
I ordered a Cuban sandwich and waited almost 20 minutes, it turns out that at the changing of the guard for some reason the monitors cleared the exit shift and my order was not ready for preparation, the incoming group greeted each other and were talking, I stopped to ask about myself order and proceeded to prepare it, recommendations.1.-customers should not notice the changing of the staff guard, the restaurant should be operational normally while service hours are in progress.2.-I recommend placing aluminum foil in the bread toaster, so that no residue from the sandwich adheres to the bread.3.-Another detail, the cashier did not speak Spanish and a customer who had no idea about the menu, asked me for a suggestion... I recommended the "Trio" dish but the presentation of the dish was different from the advertising, they served the product in a regular plate. The customer's face was not satisfied.Can improve!
Atmosphere: 4
Food: 3
Service: 1
Chuck Stevens
It wasn't very good. I was disappointed with the portions. I gave them a chance, but I will not be returning.
Tifah L.
They served my child old dried up wedge fries twice now!!! Looks like if you come here after a certain time they don’t want to make anything fresh. I order a kids meal with fries and you know what they do give us these old dried up fries and cover them in foil paper. The first time they got us and we went back for a fresh batch but this second time now is ridiculous. Especially for something you know is going to a child. It’s like Everyone wants to take your money and cut corners while they do it. Soo disappointed.
Amy Wilson Jandwa
I love this place
Atmosphere: 5
Food: 5
Service: 5
Alexa Marice
Ya know...its truly pathetic that I can be the ONLY persom in line, yet and still, my order for ONE person is messed up. Items missing, order completely wrong. Count your days. I speak English and Spanish, HOW...just how?!
Andrew G
It’s ok. Food was ok. Prices were ok. Given other choices nearby, I probably will never come back.
Atmosphere: 3
Food: 3
Service: 3
Omar Valdez
If you don't have money and don't speak English, this is your place to eat.
Carlos Peralta
It was amazing and definitely something different and cleaner than your regular fast food places.
Atmosphere: 5
Food: 5
Service: 5
STX QUE
The order was prepared quickly, and food was prepared as ordered.
Didn't taste like pollo tropical...idk what happened ?
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Grilled Chicken
Abduasadbek Abdurakhimov
Ordered delivery from the Pollo Tropical website my first order got canceled by Doordash so i order it again but this time my order got cancelled by Uber eats.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Pollo Tropical
ida benitez
Friendly employees good food very tasty good service good
My only complaint is that they were out of my favorite sauce, Garlic Silantro. How do you run out of that!
Food: 5
Service: 4
I ordered a Cuban sandwich and waited almost 20 minutes, it turns out that at the changing of the guard for some reason the monitors cleared the exit shift and my order was not ready for preparation, the incoming group greeted each other and were talking, I stopped to ask about myself order and proceeded to prepare it, recommendations.1.-customers should not notice the changing of the staff guard, the restaurant should be operational normally while service hours are in progress.2.-I recommend placing aluminum foil in the bread toaster, so that no residue from the sandwich adheres to the bread.3.-Another detail, the cashier did not speak Spanish and a customer who had no idea about the menu, asked me for a suggestion... I recommended the "Trio" dish but the presentation of the dish was different from the advertising, they served the product in a regular plate. The customer's face was not satisfied.Can improve!
Atmosphere: 4
Food: 3
Service: 1
It wasn't very good. I was disappointed with the portions. I gave them a chance, but I will not be returning.
They served my child old dried up wedge fries twice now!!! Looks like if you come here after a certain time they don’t want to make anything fresh. I order a kids meal with fries and you know what they do give us these old dried up fries and cover them in foil paper. The first time they got us and we went back for a fresh batch but this second time now is ridiculous. Especially for something you know is going to a child. It’s like Everyone wants to take your money and cut corners while they do it. Soo disappointed.
I love this place
Atmosphere: 5
Food: 5
Service: 5
Ya know...its truly pathetic that I can be the ONLY persom in line, yet and still, my order for ONE person is messed up. Items missing, order completely wrong. Count your days. I speak English and Spanish, HOW...just how?!
It’s ok. Food was ok. Prices were ok. Given other choices nearby, I probably will never come back.
Atmosphere: 3
Food: 3
Service: 3
If you don't have money and don't speak English, this is your place to eat.
It was amazing and definitely something different and cleaner than your regular fast food places.
Atmosphere: 5
Food: 5
Service: 5
The order was prepared quickly, and food was prepared as ordered.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Quick place to get a bite.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Grilled Chicken, Black Beans
Didn't taste like pollo tropical...idk what happened ?
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Grilled Chicken
Ordered delivery from the Pollo Tropical website my first order got canceled by Doordash so i order it again but this time my order got cancelled by Uber eats.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Pollo Tropical
Friendly employees good food very tasty good service good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Plantains, Pollo Tropical, Grilled Chicken
The white rce was sticky and not what I expected.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Pollo Tropical, Grilled Chicken, Black Beans