Shake Shack Orlando Premium - Food Court

First time to a Shake Shack also last.
This one is in the food court of an outlet mall. Nothing wrong with this particular one but better and cheaper options out there. I would say a step above McD's with 5 Guys prices... I wasn't a fan of the food.
The kids that helped us was excellent, friendly and helpful.
Was over charged by like 2.50 for a shake (which was also subpar) but didn't notice till after we left.

Atmosphere: 3

Food: 3

Service: 5

Great food

Food: 5

Terrible customer service. Made a mistake
When ordering a promo online and their management team that could have easily fixed it. Decided to ignore my request and sent an associate to tell me the news. I ordered items that I did not need just to get the promo, unfortunately made a mistake and they were neither friendly or apologetic at all. Lost a client for sure, thank God I can live without the calories ☺️

Atmosphere: 1

Food: 3

Service: 1

I was there while on vacation during Black Friday and with it being very crowded and busy. The service was still fast in my opinion. The chicken sandwich I had was very delicious.

Atmosphere: 4

Food: 5

Service: 5

This store is located inside the food court of Vineland premium outlets. We came here in the evening. The store looked very clean and organized. There were dine-in tables available both inside and in front of the store. They had all the popular Shake Shack items available in the menu. Ketchup, water station and all other condiments were at the counter.

I ordered the chicken sandwich and fries. The service was quick. It took them only a couple of minutes to prepare the order and hand it over. The sandwich and the fries both tasted fine. But the chicken sandwich seemed so basic, a piece of cheese was just thrown on top of the chicken. The bread wasn’t grilled either. It was somewhat underwhelming quality than the chicken sandwiches I had in other SS stores.

Atmosphere: 4

Food: 4

Service: 5

Located in a PERFECT location in the mall!
The food also tasted VERY fresh!

Atmosphere: 5

Food: 5

Service: 5

Amani provided excellent service. I felt welcomed. He was courteous, punctual, very familiar with menu, and food was delicious . He served with a smile. Thank you so much. I had a medical procedure today and he made my day. Thank you for your professionalism ♥️⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Atmosphere: 5

Food: 5

Service: 5

Staff was friendly, burgers came out fast, but it was very greasy. Good experience but the burger just wasn't my style.

Best beef burger I've had from a fast food style place. Chicken sandwich is brilliant too.

Atmosphere: 5

Food: 5

Service: 5

In a place full of nonsense and crowds, shake shack always provides us with a great meal and a little bit quiet

Atmosphere: 3

Food: 5

Service: 5

Portion ok

Atmosphere: 5

Food: 5

Service: 5

Shake Shack is located in the corner of the Orlando shopping center. There are four or so ordering kiosks in the front that can be a bit crowded together initially. And then it opens up into a small dining area that could comfortably seat a few smaller parties. We opted to sit in the main dining area of the food court. When the food is ready, you'll get a text and you can pick it up. There's barely any interaction with service members.

The food was cooked to order and super hot! For two people it was about $30 which is on par with competors. Not bad for an outlet food court pick.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Shake Shack Burger

Excellent!

Atmosphere: 5

Food: 5

Service: 5

Came for brunch with the family greet with a smile. Can't remember the servers ne but really nice queen. Food was amazing shoutout to the cooks million dollar bacon was 🎆🎇🎆🎇. I also tried the dragon fruit lemonade very fresh and refreshing. Must try💯💯💯💯.

Atmosphere: 5

Food: 5

Service: 5

Enjoyable shakes and food

Atmosphere: 3

Food: 5

Service: 4