Arrived four minutes before closing time the sales person went ahead and hid in the back room after watching me pull in negative customer service should be written up š BS
Service: 1
Dee phenomenal Scott
Just wanna say how much I love this location. The whole staff is wonderful. But I do want to point out 4 in particular. Emmkate,Diego,Keila, and Paola. They serve with a smile and are always pleasant in dealing with.
Atmosphere: 5
Food: 5
Service: 5
Talia Fournier
I ordered two drinks with less ice, and one came filled with ice. When I asked them to remake it, Michael came back with four pieces of ice and sarcastically said, āIs this enough?ā completely unprofessional when he remade the drink I asked if he added the flavor I ordered, and he insisted he did, even though the drink had zero flavor. When I asked him to make it correctly according to the sticker like I ordered it, he got rude, blamed me, and acted like I was being difficult. The final drink was clearly made wrong on purpose and tasted like straight up syrup it wasnāt even drinkable. I donāt wanna keep asking for someone to keep remaking my drink I just want it made how I ordered it . This was one of the worst and most disrespectful experiences Iāve ever had at Starbucks. Michael definitely needs serious retraining, because the way he treated me and handled my order was completely unacceptable!!
Atmosphere: 1
Food: 1
Service: 1
Alicia McNicholas-Boyer
Always disappointed when I decide to go to Starbucks. The bacon Gouda egg sandwich is trash; dry bun, no flavor, tiniest bit of ingredients inside. And eww, what is going on with the flavors lately? Tastes like fake, chemically mess. That eggnog latteā¦Iām so annoyed. They just play in our faces by giving us trash and expect us to continue to visit. The employees arenāt super nice to begin with and then if you donāt leave a tip their tiny bit of kindness fades away completely. Iām done.
Atmosphere: 1
Food: 1
Service: 1
Petes Blues
Exceptional Service from Nyla! āI am extremely satisfied with the customer service provided by Nyla. She is an exemplary employee who genuinely cares about her customers and sets the bar for customer service incredibly high! āI recently purchased a gift card and, in my haste, forgot to grab a gift card holder. Nyla noticed and went out of her way to make sure I received one before I left.
This small but significant action sets an example of truly amazing and exemplary customer service. Employees like Nyla ensure that, I remain a loyal Starbucks Customer! I will return and recommend this Starbucks location to anyone in the area.
PC Orlando, Fl
Atmosphere: 5
Food: 5
Service: 5
Nomi Nomi
nasty haow they serve so many people in there serving and not right had to do my drink three times
Atmosphere: 3
Food: 1
Service: 3
Jessica
Iāve caught so many attitudes in the past here from the drive thru, I just stopped going. I would go every other day for breakfast. Come to think of it, I never retaliated back and I should have. I just took it. Iāll peep back in and see if everything has progressed now. I love the frappes.
Wooden Rose
The 1 star is for the company app, not the batistas. I am livid that the app to pay with money already spent can be down for hours and there is nothing that can be done for people now forced to pay more. I was given a card from work as a thank you. The 1st time I went to use it the load to my account didn't show so I had to pay, then today I went to try and use it again and the app is down and their site says it will be for hours and the store has no plan for this. I probably wouldn't be as mad if I weren't short on funds and chose Starbuck specifically because of the money on my account but now I am out $25 I wouldn't be if the site were working properly. Guys, have a backup plan.
Atmosphere: 1
Food: 5
Service: 5
Roi G. Biv
Great service and food. Anna took care of us at the window and she was amazing and very patient they ran out of my favorite drink and she helped find an amazing alternative.
Atmosphere: 5
Food: 5
Service: 5
Huy Gia
My morning routine š¤ Staffs are always nice and fast.Thank you everybody
Went to get matcha for my cousin and they didnāt have oat milk, I was like oh brother how are we a coffee shop with no oat milk. Then my cousins boyfriend asked for a pump of syrup and they didnāt even have the syrup either, like itās literally part of the drink how do you not have a core ingredientš. That threw me so off and just ruined my night for real. Gotta do better man keep your inventory stocked up, Dunkin would never.
Atmosphere: 3
Food: 1
Service: 2
Gianna Graham
Great experience especially with Sidney! She should work with corporate on training other Barista's on how to mix and create drinks. She by far...Best Barista in Orlando!
Atmosphere: 5
Food: 5
Service: 5
Hoon
Best Starbucks in Orlando
Atmosphere: 5
Food: 5
Service: 5
austin englett
The employee working there was not very understanding at all and treated me badly. Also had a bad additude and rude
Atmosphere: 1
Food: 1
Service: 1
Melissa
I didnāt realize you needed to ask for light ice every time you order a drink just to get a reasonable amount. My grande drink was only a few gulps and 90% of it was ice. Disappointing especially for the price.
Arrived four minutes before closing time the sales person went ahead and hid in the back room after watching me pull in negative customer service should be written up š BS
Service: 1
Just wanna say how much I love this location. The whole staff is wonderful. But I do want to point out 4 in particular. Emmkate,Diego,Keila, and Paola. They serve with a smile and are always pleasant in dealing with.
Atmosphere: 5
Food: 5
Service: 5
I ordered two drinks with less ice, and one came filled with ice. When I asked them to remake it, Michael came back with four pieces of ice and sarcastically said, āIs this enough?ā completely unprofessional when he remade the drink I asked if he added the flavor I ordered, and he insisted he did, even though the drink had zero flavor.
When I asked him to make it correctly according to the sticker like I ordered it, he got rude, blamed me, and acted like I was being difficult. The final drink was clearly made wrong on purpose and tasted like straight up syrup it wasnāt even drinkable. I donāt wanna keep asking for someone to keep remaking my drink I just want it made how I ordered it . This was one of the worst and most disrespectful experiences Iāve ever had at Starbucks. Michael definitely needs serious retraining, because the way he treated me and handled my order was completely unacceptable!!
Atmosphere: 1
Food: 1
Service: 1
Always disappointed when I decide to go to Starbucks. The bacon Gouda egg sandwich is trash; dry bun, no flavor, tiniest bit of ingredients inside. And eww, what is going on with the flavors lately? Tastes like fake, chemically mess. That eggnog latteā¦Iām so annoyed. They just play in our faces by giving us trash and expect us to continue to visit. The employees arenāt super nice to begin with and then if you donāt leave a tip their tiny bit of kindness fades away completely. Iām done.
Atmosphere: 1
Food: 1
Service: 1
Exceptional Service from Nyla!
āI am extremely satisfied with the customer service provided by Nyla. She is an exemplary employee who genuinely cares about her customers and sets the bar for customer service incredibly high!
āI recently purchased a gift card and, in my haste, forgot to grab a gift card holder. Nyla noticed and went out of her way to make sure I received one before I left.
This small but significant action sets an example of truly amazing and exemplary customer service.
Employees like Nyla ensure that, I remain a loyal Starbucks Customer!
I will return and recommend this Starbucks location to anyone in the area.
PC
Orlando, Fl
Atmosphere: 5
Food: 5
Service: 5
nasty haow they serve so many people in there serving and not right had to do my drink three times
Atmosphere: 3
Food: 1
Service: 3
Iāve caught so many attitudes in the past here from the drive thru, I just stopped going. I would go every other day for breakfast. Come to think of it, I never retaliated back and I should have. I just took it. Iāll peep back in and see if everything has progressed now. I love the frappes.
The 1 star is for the company app, not the batistas. I am livid that the app to pay with money already spent can be down for hours and there is nothing that can be done for people now forced to pay more. I was given a card from work as a thank you. The 1st time I went to use it the load to my account didn't show so I had to pay, then today I went to try and use it again and the app is down and their site says it will be for hours and the store has no plan for this. I probably wouldn't be as mad if I weren't short on funds and chose Starbuck specifically because of the money on my account but now I am out $25 I wouldn't be if the site were working properly. Guys, have a backup plan.
Atmosphere: 1
Food: 5
Service: 5
Great service and food. Anna took care of us at the window and she was amazing and very patient they ran out of my favorite drink and she helped find an amazing alternative.
Atmosphere: 5
Food: 5
Service: 5
My morning routine š¤ Staffs are always nice and fast.Thank you everybody
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went to get matcha for my cousin and they didnāt have oat milk, I was like oh brother how are we a coffee shop with no oat milk. Then my cousins boyfriend asked for a pump of syrup and they didnāt even have the syrup either, like itās literally part of the drink how do you not have a core ingredientš. That threw me so off and just ruined my night for real. Gotta do better man keep your inventory stocked up, Dunkin would never.
Atmosphere: 3
Food: 1
Service: 2
Great experience especially with Sidney! She should work with corporate on training other Barista's on how to mix and create drinks. She by far...Best Barista in Orlando!
Atmosphere: 5
Food: 5
Service: 5
Best Starbucks in Orlando
Atmosphere: 5
Food: 5
Service: 5
The employee working there was not very understanding at all and treated me badly. Also had a bad additude and rude
Atmosphere: 1
Food: 1
Service: 1
I didnāt realize you needed to ask for light ice every time you order a drink just to get a reasonable amount. My grande drink was only a few gulps and 90% of it was ice. Disappointing especially for the price.
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