Starbucks at Cabana Bay Beach Resort

One of the worker stole my son wallet off of the dresser in after room was cleaned day before Christmas it Christmas paid so much money just to have stuff stolen from me will never be back thank for ruining are family vacation

The way Kaaz literally intentionally ignored my 5-year-old grandson and went out of his way to inconvenience him spoke volumes about what a despicable human he is and an absolute horrible person to have a customer service job!

Atmosphere: 1

Food: 1

Service: 1

We love staying here when we go to Universal. The shuttle bus is convenient transportation to and from the park when you fly into Orlando. All the amenities are here if needed from forgotten sunscreen to a late night milk shake. We also enjoyed the lazy river at the resort.

Lines are long. 5 staff standing around half the time. Very inefficient. One staff member has the job of taking a cup and calling a name!!!!

Worst bit is they leave you in line 10 minutes before announcing “our card machine is not working”. Twice this week. Second time was nothing to do with the Internet outage earlier this week.

Atmosphere: 3

Food: 3

Service: 1

We have been staying at the Cabana Bay the last 3 days and have been recurring guests the last few years because we love this hotel. Our morning ritual is to get a coffee and a snack and typically the service is amazing! The last two days we have had Jess take our order and she is incredibly kind, proficient and personable.

I would give today 1 star, I’m adding the extra because it is not normally like this and staff is friendly. This morning… I couldn’t tell you the name of who took our order but she had black hair and skinny pink eyeliner. She had taken our order incorrectly when writing on the cup to her peers. Which fine, people make mistakes. My mother in law ordered a coffee frappuccino w/ double decaf shots… and then they added a caramel drizzle which she didn’t realize came with the drink? And no decaf shots added. She took it anyway, no complaints. My husband just wanted a venti cold brew. He received it with sweetener and had me taste it to verify. He went to let the barista Kat know and she looked at it and said there is no sweetener and carried on without fixing the issue. I came up to her again to let her know kindly that there is definitely sweetener and he will not drink it and to please have it remade without it. She picked up the cup, threw the rest in the sink with attitude, rinsed the same cup and quickly remade it without a word. Working in customer service for as well over 10 years… I feel that it was not a proper response or attitude to deal with a mistake. An apology or just bare minimum kindness that is expected for the basic human.

Atmosphere: 1

Food: 3

Service: 2

We had a very nice stay at Cabana Bay. We chose to spend the first and last nights of our week-long trip here. Every single member of staff I encountered was friendly, helpful, patient, and very accommodating. Our rooms were very clean, spacious, and comfortable. My only complaint was navigation. Finding my way around that place was a nightmare. I had to stop and ask directions at every turn. I would stay here again as long as I could choose which building I stay in 😅

Disappointing that it’s never open beyond 8pm despite showing as open on google and as advised by receptionist on check-in.

Atmosphere: 3

Food: 4

Service: 3

As a grandmother traveling with my daughter and four young kids, our stay at Cabana Bay was a major letdown. Our City Mini Double stroller was stolen from outside our room on day two. The hotel treated it lightly we had to push for a police report, and days later, no one has reviewed the camera footage. The A/C was running but never cooled, making the room hot and uncomfortable. My grandchild was injured by a sharp railing, and Universal healthcare was involved. We also paid for Quick Passes, but they didn’t work we were told to rejoin regular lines. The room had broken fixtures, and staff were often unhelpful or rude. I’ve spent over five hours trying to resolve everything between customer service, hotel staff, the credit card company, and filing a police report. Families with young kids should be warned.

We were there for 6 days celebrating our 41st wedding anniversary. We were told that our room would be cleaned every other day. After four days of not having our room cleaned, we checked with the front desk and they scheduled our room to be cleaned the next morning at 10 o’clock. 10 o’clock came and no housekeeping we called downstairs again and housekeeping did not show up until 2 o’clock in the afternoon. when we returned to our room later that evening we noticed that the bedding had not been changed but only the bed had been remade with the same sheets that we had on the bed. We knew it was the same sheets as we had found stains on the sheets when we first checked in. I contacted Customerservice after our stay and they assured me that they would compensate us for our housekeeping issues. I never heard from them again, but I emailed them twice about being compensated and it never happened.

Get there at 5:45 AM if you don't want to wait in a line. The line is short at their 6 AM opening time. Staff are nice.

I've literally been in like for 30 min, and there is no desire from any of the staff to get their customers through. Half of the staff is standing around goofing off, the other half looks just as half asleep as these 60 hotel guests waiting in line. People want to wake up, and go this early, not wait an eternity

Service: 1

A large group of teenagers were allowed to run the halls, banging on doors, yelling, partying in each others rooms and slamming doors until after 2 am. Started complaining around 11:30, figuring boys will be boys, and girls will scream, but after that, something needed done. I was told security was roaming the halls - never saw it or any change. I was told they were handling it. They did not. Lie after lie after lie and no accommodation offered. Not even a different room. I got very little sleep as we had an early flight. Next time, put them together with real adults that are required to supervise them after 10, and keep guests separated. For us, there will be no next time.

We’ve had a great time multiple trips at Cabana Bay. We’ve always been greeted by friendly staff. I really like the retro vibe. It’s close to the Universal parks with a quick bus ride. And not to mention the amenities, hot tub, all the food options, and the lazy river is fantastic! Just wanted to spread some positivity among all the negative comments, there are others that really enjoy this resort. It’s very busy though, just like the parks. Not a bad thing, just expect a lot of folks.

All of these reviews are true!!!! Spend your money elsewhere. This place is a ran down motel!!!

Complete disaster from check in process to not having hot water etc etc