I ordered a white chocolate mocha. They misunderstood and charged me for a white chocolate. Once I received drink I said I would pay for the difference. They said no worries they will add a shot of expresso to make it a coffee. I said do what you got to do. They took my drink and left it on the side of the counter and never fixed. It waited over 20 minutes while other people got their orders after me. They kept looking at me and knew I was waiting but did nothing. I had to leave or I was going to miss my flight. Worse experience ever. I was very kind about them messing up the order too.
Karina Nuñez
The slowest opening ever. It is pass 4am and they are not even close to open. My fligh bords at 4:15 so I stand since 3:30 to make sure I have time. I will eat in another place.
Jeep Like Luna
They did the best they could given the craziness, but there just can’t enough people back there in that tiny space. Food was good, drinks were good. No complaints there. Took 30 minutes to get two drinks and two breakfast sandwiches. Staff was nice given them being overwhelmed.
Marissa Kotkin
Honestly, I totally understand being busy and likely short staffed. But that doesn’t give you an excuse to be rude and yell at your paying customers. I waited an hour for a croissant I had ordered through mobile order. When I finally asked about it because I had to board my flight, I was told by the tall gentleman with the heavy accent that there was no ticket for it so it had already been picked up. I said well that can’t be the case because I never got it. He repeated again very loudly that it had already been picked up. I just said I would like a refund please because I had been waiting an hour at that point and had to go. He got very upset by this and started yelling at me, saying “NO! Everyone’s been waiting too you aren’t special!” It was so embarrassing and upsetting that I called my husband crying. Also, my coffee drink was only filled up a little more than halfway when I picked it up but I was willing to overlook that because I understand they were busy. But since they were so rude, I’m going to point it out here in a photo as well (I hadn’t even had one sip yet). Thankfully I was able to get a refund when I called the number in the Starbucks app. But I just have to come here to say unfortunately that I will never return to this Starbucks again. Quite possibly the worst service experience I’ve ever had.
Sherpa44225540915
Do yourself a favour and bring a flask of coffee The counter people are overwhelmed Part of it is people order such stupidly complicated drinks .
APRIL Johnson
This restaurant is suppose to be open but it’s not because they said they don’t have a manager… how irresponsible is it to not know how to open a store without a manager. She said she only has two people to show up to work. The time is 414am . This shows poor leadership and poor training in how to work in adversity…
Arnaldo Rebolledo
I was flying from Orlando to Las Vegas on Sunday and I decided to get a refresher drink from Starbucks. On the line no less than 25 people standing. I got my order at 7:27am from the cashier. At 8:05am decide to leave because my flight was calling to board and just waste my money. The boarding was a little bit late and decide to come back and see. 8:15am and my drinks was not had made. My wife called to run to the boarding and got my drink at 8:24am. Almost one hour to get a drink is not acceptable at all. Staffing, management, poor customer service and people angry is the normal condition now at Starbucks. Next time grab a drink from another store. I will not come back for sure.
Christian Santiago
Unorganized and slow. They take in as many orders as they can get, and then make everyone wait 30+ mins for their order. Lots of orders that they had to give away due to people having to leave. They messed up my order twice during that 30min wait. Edit: to clarify. The problem with this Starbucks is that it’s too small to handle the volume of people that come in through that airport area. The employees are overworked and this leads to longer queues and mistakes. My opinion is that online orders should not be allowed, and, instead of taking every single order without servicing a single one, a proper first in first out order should be used to service in line customers. There will be a line, but at least customers know how long the wait is based on it and those that do get serviced get the proper service.
Devin Odom
Unbelievably slow. Don't mobile order here and expect to save time. It will take twice as long and few of the crew members will be able to assist you.
Hussain Saleem
Bad experience at this busy location due to the rude and dismissive behaviour of the cashier and another staff member who handed over the drinks. I was unable to inquire about a missing item in my order. To make matters worse, one of the hot drinks was not secured properly and ended up spilling, ruining my clothes and almost burning a another customer. I asked the counter staff to act professionally and handle the situation, however, the short cashier only became more hostile and started shouting. Despite the unpleasant experience, I did not receive a refund or replacement for my drink. Shame on them for gang up on a customer because they aren't fit to work.
Unless you have an hour and a half before your flight to wait for a single cup of coffee, don't bother. Hopefully someone enjoyed the beverage they couldn't deliver to us in the 45 minutes we waited after the order was placed.
Terricita Thomas
Waited in line for 40 minutes to only be told they weren’t making most of the menu due to an ice shortage. This announcement was not made prior to all of us standing in line. The staff decided to make drinks however they saw fit and told us to just go on app and get a refund there. I almost missed my flight after waiting in line for 40 minutes and waiting another 20 for my drinks (refreshers). I will NEVER visit this location again. I’ll just stick to Dunkin.
Vonnie
Lost $27, Too slow. Took 1 hour for our two drinks to be ready (and sandwich) on a Sunday morning. People were complaining but they didn’t want to waste their money so they stayed to receive their orders. At 60 minutes we had to leave. Counter associate she said “can y’all back up, I am claustrophobic.” Passengers were eager for their orders. The lady at the cashier was nice, the person bringing out the food was nice but one associate was rude to passengers.
Ryan Grove (Growing Grove Consulting)
It is 9 pm and hardly any line on a Sunday night. Service was quick and I was wished a Merry Christmas! Well done Starbucks. Coffees were good as always!
Knowledge Is Power
Dear, Management Once we were taught that if you were taking to long as an employee...you would apologize and explain the delay. A simple \"sorry we are working as fast as we can\" will do. NOW you are taught to stand there giving guest a dirty looks with a bitter look on your face. Maybe you guys should hire Culver's so they can show you how it's done .
I ordered a white chocolate mocha. They misunderstood and charged me for a white chocolate. Once I received drink I said I would pay for the difference. They said no worries they will add a shot of expresso to make it a coffee. I said do what you got to do. They took my drink and left it on the side of the counter and never fixed. It waited over 20 minutes while other people got their orders after me. They kept looking at me and knew I was waiting but did nothing. I had to leave or I was going to miss my flight. Worse experience ever. I was very kind about them messing up the order too.
The slowest opening ever. It is pass 4am and they are not even close to open. My fligh bords at 4:15 so I stand since 3:30 to make sure I have time. I will eat in another place.
They did the best they could given the craziness, but there just can’t enough people back there in that tiny space. Food was good, drinks were good. No complaints there. Took 30 minutes to get two drinks and two breakfast sandwiches. Staff was nice given them being overwhelmed.
Honestly, I totally understand being busy and likely short staffed. But that doesn’t give you an excuse to be rude and yell at your paying customers. I waited an hour for a croissant I had ordered through mobile order. When I finally asked about it because I had to board my flight, I was told by the tall gentleman with the heavy accent that there was no ticket for it so it had already been picked up. I said well that can’t be the case because I never got it. He repeated again very loudly that it had already been picked up. I just said I would like a refund please because I had been waiting an hour at that point and had to go. He got very upset by this and started yelling at me, saying “NO! Everyone’s been waiting too you aren’t special!” It was so embarrassing and upsetting that I called my husband crying. Also, my coffee drink was only filled up a little more than halfway when I picked it up but I was willing to overlook that because I understand they were busy. But since they were so rude, I’m going to point it out here in a photo as well (I hadn’t even had one sip yet). Thankfully I was able to get a refund when I called the number in the Starbucks app. But I just have to come here to say unfortunately that I will never return to this Starbucks again. Quite possibly the worst service experience I’ve ever had.
Do yourself a favour and bring a flask of coffee The counter people are overwhelmed Part of it is people order such stupidly complicated drinks .
This restaurant is suppose to be open but it’s not because they said they don’t have a manager… how irresponsible is it to not know how to open a store without a manager. She said she only has two people to show up to work. The time is 414am . This shows poor leadership and poor training in how to work in adversity…
I was flying from Orlando to Las Vegas on Sunday and I decided to get a refresher drink from Starbucks. On the line no less than 25 people standing. I got my order at 7:27am from the cashier. At 8:05am decide to leave because my flight was calling to board and just waste my money. The boarding was a little bit late and decide to come back and see. 8:15am and my drinks was not had made. My wife called to run to the boarding and got my drink at 8:24am. Almost one hour to get a drink is not acceptable at all. Staffing, management, poor customer service and people angry is the normal condition now at Starbucks. Next time grab a drink from another store. I will not come back for sure.
Unorganized and slow. They take in as many orders as they can get, and then make everyone wait 30+ mins for their order. Lots of orders that they had to give away due to people having to leave. They messed up my order twice during that 30min wait. Edit: to clarify. The problem with this Starbucks is that it’s too small to handle the volume of people that come in through that airport area. The employees are overworked and this leads to longer queues and mistakes. My opinion is that online orders should not be allowed, and, instead of taking every single order without servicing a single one, a proper first in first out order should be used to service in line customers. There will be a line, but at least customers know how long the wait is based on it and those that do get serviced get the proper service.
Unbelievably slow. Don't mobile order here and expect to save time. It will take twice as long and few of the crew members will be able to assist you.
Bad experience at this busy location due to the rude and dismissive behaviour of the cashier and another staff member who handed over the drinks. I was unable to inquire about a missing item in my order. To make matters worse, one of the hot drinks was not secured properly and ended up spilling, ruining my clothes and almost burning a another customer. I asked the counter staff to act professionally and handle the situation, however, the short cashier only became more hostile and started shouting. Despite the unpleasant experience, I did not receive a refund or replacement for my drink. Shame on them for gang up on a customer because they aren't fit to work.
Restaurantji Recommends
Unless you have an hour and a half before your flight to wait for a single cup of coffee, don't bother. Hopefully someone enjoyed the beverage they couldn't deliver to us in the 45 minutes we waited after the order was placed.
Waited in line for 40 minutes to only be told they weren’t making most of the menu due to an ice shortage. This announcement was not made prior to all of us standing in line. The staff decided to make drinks however they saw fit and told us to just go on app and get a refund there. I almost missed my flight after waiting in line for 40 minutes and waiting another 20 for my drinks (refreshers). I will NEVER visit this location again. I’ll just stick to Dunkin.
Lost $27, Too slow. Took 1 hour for our two drinks to be ready (and sandwich) on a Sunday morning. People were complaining but they didn’t want to waste their money so they stayed to receive their orders. At 60 minutes we had to leave. Counter associate she said “can y’all back up, I am claustrophobic.” Passengers were eager for their orders. The lady at the cashier was nice, the person bringing out the food was nice but one associate was rude to passengers.
It is 9 pm and hardly any line on a Sunday night. Service was quick and I was wished a Merry Christmas! Well done Starbucks. Coffees were good as always!
Dear, Management Once we were taught that if you were taking to long as an employee...you would apologize and explain the delay. A simple \"sorry we are working as fast as we can\" will do. NOW you are taught to stand there giving guest a dirty looks with a bitter look on your face. Maybe you guys should hire Culver's so they can show you how it's done .
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