They messed my order up and told me they had wrote it down to come back and speak with the manager and the manager was very rude and denied me my Friscoville with an extra Patti they only came with one
Service: 1
Dominique M.
I was here on a college tour. I used the kiosk ordering system. It was very busy at this time (11:45am). It did take awhile for my food to be ready but again, it was busy. Disadvantages include having to wait for ketchup and my fountain drink to be made while all employees are trying to move the line. It would be more efficient to focus on getting everything to a customer the first time rather than having them hover around the pick up counter to remind employees about drinks or ask for condiments (really surprised these wouldn't just be sitting at the register anyways). You can see your food made in front of you so there is guaranteed freshness. I ordered a bacon cheese double steak burger with fries and an orange soda. The burger was very good. I have been a fan of their thin patties for ages. The bacon however was terrible quality and I could have significantly done without. The fries were cold which really was disappointing. Customer service: those kids were doing the best they could and I applaud them.
Hunter Lawrence
The food itself here is normally very good. However, I’ve had my order messed up multiple times in the past. This most recent time my french fries were ice cold, my burger, while decent, came with multiple toppings I requested be left off, and my food came a fairly long time after my shake despite it not appearing very crowded. One of the Order Kiosks also refused to read my card while the other worked fine. Perhaps the kiosks being partially broken was the cause for some of these problems? Regardless, my milkshake was, as always, delicious.
Atmosphere: 3
Food: 4
Service: 2
Scott Chiste
Genuinely this Steak and Shake is mediocre.Around lunch time it usually takes 20-30 minutes to get your order and when it's not lunch time usually more than 15 minutes (6pm for example). The shakes aren't as good at this particular location and multiple times I've been given a shake that's already melted and was no longer, y'know, a SHAKE. When I'm not getting a shake and I'm getting a meal with a soda, several times have I been given a soda that has no fizz and no syrup.You're going to pay $12 for what is effectively a $4 meal you could bring with you that tastes even better.The patties they use in the melts don't even take up 2/3 of the bread they're in, what's the point?Your money is best spent elsewhere
Atmosphere: 4
Food: 2
Service: 3
Nicole Marsden
The burger itself was decent, but they got my order wrong twice, the onions here are not Steak ‘n Shake onions, and they don’t have lettuce or tomato as topping options anymore. What burger place doesn’t have those toppings? Also, the fries here are not Steak ‘n Shake fries and they are mediocre. Even more so, the syrup from the soda machine was out and I got a watery Coke. I had to get a new drink at Which-Wich and after I finished it, I could not get a refill without paying again.
Ana Brandt
The Best! I would not consider buying anywhere else but here! A
Atmosphere: 5
Food: 5
Service: 5
Pamary Cabrera Stravino
I would like to compliment this location. Everything was great. Hamburgers were perfect. They served us lots of fries and the onion rings were delicious. Plenty of napkins. All the employees were very helpful and courteous. Place was clean!!! No hairs in our food.Keep up the great work.
Kerryann Moreno
Quick.Friendly.Clean
Sonny L.
Much better. Got food in 5 mins but shakes aren't here yet. Great improvement since last time i visited!
Jassè Sa’Mone
Awful, I wouldn’t recommend this place to an animal, hairs in my food, manager was so nonchalant about it, just the whole experience was so ghetto! No hair net which explains the hairs in my burger, mask was dirty, meat was half cooked! Absolutely unacceptable
Because I went to get breakfast at 10:25 and the cashier made me wait to check some bread, to then tell me at 10:30 that they're not serving breakfast, which closes at 10:30
D.S. P.
The fries were okay. The burger meat was overcooked and dry and the bacon was stale. Disappointing. Do yourself a favor and try somewhere else.
A F M Saniul Haq
Quick service and good quality...
Trey P
Super fast
Ethan R.
Chicken fingers were pretty good ig probably a 5/10. Better than Chick-fil-A but not better that MC Donalds
They messed my order up and told me they had wrote it down to come back and speak with the manager and the manager was very rude and denied me my Friscoville with an extra Patti they only came with one
Service: 1
I was here on a college tour. I used the kiosk ordering system. It was very busy at this time (11:45am). It did take awhile for my food to be ready but again, it was busy. Disadvantages include having to wait for ketchup and my fountain drink to be made while all employees are trying to move the line. It would be more efficient to focus on getting everything to a customer the first time rather than having them hover around the pick up counter to remind employees about drinks or ask for condiments (really surprised these wouldn't just be sitting at the register anyways). You can see your food made in front of you so there is guaranteed freshness. I ordered a bacon cheese double steak burger with fries and an orange soda. The burger was very good. I have been a fan of their thin patties for ages. The bacon however was terrible quality and I could have significantly done without. The fries were cold which really was disappointing. Customer service: those kids were doing the best they could and I applaud them.
The food itself here is normally very good. However, I’ve had my order messed up multiple times in the past. This most recent time my french fries were ice cold, my burger, while decent, came with multiple toppings I requested be left off, and my food came a fairly long time after my shake despite it not appearing very crowded. One of the Order Kiosks also refused to read my card while the other worked fine. Perhaps the kiosks being partially broken was the cause for some of these problems? Regardless, my milkshake was, as always, delicious.
Atmosphere: 3
Food: 4
Service: 2
Genuinely this Steak and Shake is mediocre.Around lunch time it usually takes 20-30 minutes to get your order and when it's not lunch time usually more than 15 minutes (6pm for example). The shakes aren't as good at this particular location and multiple times I've been given a shake that's already melted and was no longer, y'know, a SHAKE. When I'm not getting a shake and I'm getting a meal with a soda, several times have I been given a soda that has no fizz and no syrup.You're going to pay $12 for what is effectively a $4 meal you could bring with you that tastes even better.The patties they use in the melts don't even take up 2/3 of the bread they're in, what's the point?Your money is best spent elsewhere
Atmosphere: 4
Food: 2
Service: 3
The burger itself was decent, but they got my order wrong twice, the onions here are not Steak ‘n Shake onions, and they don’t have lettuce or tomato as topping options anymore. What burger place doesn’t have those toppings? Also, the fries here are not Steak ‘n Shake fries and they are mediocre. Even more so, the syrup from the soda machine was out and I got a watery Coke. I had to get a new drink at Which-Wich and after I finished it, I could not get a refill without paying again.
The Best! I would not consider buying anywhere else but here! A
Atmosphere: 5
Food: 5
Service: 5
I would like to compliment this location. Everything was great. Hamburgers were perfect. They served us lots of fries and the onion rings were delicious. Plenty of napkins. All the employees were very helpful and courteous. Place was clean!!! No hairs in our food.Keep up the great work.
Quick.Friendly.Clean
Much better. Got food in 5 mins but shakes aren't here yet. Great improvement since last time i visited!
Awful, I wouldn’t recommend this place to an animal, hairs in my food, manager was so nonchalant about it, just the whole experience was so ghetto! No hair net which explains the hairs in my burger, mask was dirty, meat was half cooked! Absolutely unacceptable
Restaurantji Recommends
Because I went to get breakfast at 10:25 and the cashier made me wait to check some bread, to then tell me at 10:30 that they're not serving breakfast, which closes at 10:30
The fries were okay. The burger meat was overcooked and dry and the bacon was stale. Disappointing. Do yourself a favor and try somewhere else.
Quick service and good quality...
Super fast
Chicken fingers were pretty good ig probably a 5/10. Better than Chick-fil-A but not better that MC Donalds