Rebecca, who identified herself as the Assistant Manager, was extremely rude and unprofessional from the moment we walked in. I don’t expect over-the-top service, but I do expect basic courtesy and respect. She had both headphones in and seemed more focused on rushing us out than providing proper service. Our order was rung up and paid for before our sandwiches were even out of the toaster.
After we had already paid, we were informed that several ingredients were out of stock and my sandwich couldn’t be made as ordered. At that point, I decided I no longer wanted it. Unfortunately, because we had already been charged, I asked about a refund and was told there was “no way” to do so.
I returned to the store moments later to ask for a receipt and was told she had no access to previous receipts, which was surprising given my background in retail and food service. When I later called to ask for a manager’s contact information, I was told I’d have to wait until Monday, but she couldn’t tell me what time to call. She then hung up.
When I called back to ask for a corporate contact number, she said, “Girl, I don’t have time for you,” and hung up again.
This entire interaction was incredibly frustrating and unprofessional. I truly enjoy Subway, but this experience left a really bad impression. I hope management addresses this, because no customer should be treated this way.
Atmosphere: 1
Food: 1
Service: 1
Marko Damjanovic
Came in with whole family for breakfast. Door locked during working hours, employee ignoring us knocking at the door, didnt bother to throw a look at us lol Going elsewhere Perhaps find someone who wants to work
Service: 1
Mary 123456
Lady who works didn’t want to open after 9am, she was inside and completely ignored that we wait outside
Priyadarshi Hem
Ordered toasted and with veggie patty. It wasnt toasted and there were no patties. Cant go back to return. How difficult it is to follow online ordering.
Atmosphere: 2
Food: 1
Service: 1
Mitchell Piatek
Usual good sandwiches.
Joe R
Awesome customer service. No wait and sandwich was great.
Atmosphere: 5
Food: 5
Service: 5
Sagar Joshi
Good subs
Atmosphere: 5
Food: 5
Service: 3
Leonardo Garzon
The person who assisted me was incredibly rude, he did not have customer service. When I was telling him exactly what I wanted he decided to just do it with a very bad attitude and when I asked how was a salad he just told me he didn’t have a clue. Definitely, he didnt want to service any customer. Finally when the food was ready to go, he charge the order completely wrong and even he didn’t apologize for any inconvenience. Definitely, I will not recommend anyone to come in this local.
Atmosphere: 1
Food: 3
Service: 1
Rodrigo Hernandes
very impatient and rude attendant, doesn't know how to treat tourists.
Service: 1
Patrick
Best experience ive ever had in a subway i think his name was conrad I forgot but he worked the night of 9/30 he was amazing very nice very helpful in a great mood made the sandwiches perfectly no mistakes hope he works everytime i comeback
Very clean. Food was fresh & tasty. The lady working 2nd August approx 5.30pm was super helpful and very friendly. She made my sub exactly like I asked for. I wish I knew about this store on previous trips to Orlando area.
Atmosphere: 5
Food: 5
Service: 5
Kenny Hosey
Placed a mobile order for a 6-inch sub, scheduled for 12:30pm. When I arrived, the app said it was ready, but no mobile orders had been started. Only one staff member was working, clearly overwhelmed. A second employee arrived 15 minutes later but ignored my polite request to cancel the order due to an upcoming meeting. She insisted I cancel through the app, which directs you to call the store instead. She then said since the GM wasn’t there, I’d have to pay without getting my food. I left without my order or a refund. Extremely poor service and zero accountability. Avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Ashton Mills
SHAY! Where are my olives!!??!! Just kidding lol but yes everything is 5 stars. I go in there at least 3 times a week and get greeted by Shay who is very sweet and as she says “everything is made with love” Shay’s love! She has a great team and yeah overall very helpful when I come in. Thanks Shay for making this store thrive. You guys have my business and everyone at my jobs lol.
Atmosphere: 5
Food: 5
Service: 5
Ayoob Sardharia
DO NOT GO HERE, Was looking for a late night snack, Found subway. I entered and it looked like a ghost town, all the veg were empty, no chips, and only 1 person working. it took 25 mins for our turn when there was only 1 person infront of us. We asked the person if they have whatever we needed and they said “yes I have in the back”.We proceed to order 4 footlongs. They did not have the things we asked her but we found out that she did not have it when we were basically finished with the footlong order. Ok that’s fine we forget about it and said we will find an alternative. Then we noticed the bread looked dead and dry. I asked her is the bread fresh and soft as she holds it in her hands and she says yes it is. I go home to eat it. WHEN I TELL YOU THE HARDEST BREAD I HAVE EVER FELT. The bread was a ROCK. My daughter ate it and threw up. NEVER GOING AGAIN. SAVE YOUR SELF.
Atmosphere: 1
Food: 1
Service: 2
Simon Roese
This is literaly the cleanest subway I have ever been in. Joyce and christina Thank you for everything! Awesome+
The staff are on point and pretty fast. Each sandwich is an art literaly. Allergy concern--- no problem-- Salad, subway, pizza?
Rebecca, who identified herself as the Assistant Manager, was extremely rude and unprofessional from the moment we walked in. I don’t expect over-the-top service, but I do expect basic courtesy and respect. She had both headphones in and seemed more focused on rushing us out than providing proper service. Our order was rung up and paid for before our sandwiches were even out of the toaster.
After we had already paid, we were informed that several ingredients were out of stock and my sandwich couldn’t be made as ordered. At that point, I decided I no longer wanted it. Unfortunately, because we had already been charged, I asked about a refund and was told there was “no way” to do so.
I returned to the store moments later to ask for a receipt and was told she had no access to previous receipts, which was surprising given my background in retail and food service. When I later called to ask for a manager’s contact information, I was told I’d have to wait until Monday, but she couldn’t tell me what time to call. She then hung up.
When I called back to ask for a corporate contact number, she said, “Girl, I don’t have time for you,” and hung up again.
This entire interaction was incredibly frustrating and unprofessional. I truly enjoy Subway, but this experience left a really bad impression. I hope management addresses this, because no customer should be treated this way.
Atmosphere: 1
Food: 1
Service: 1
Came in with whole family for breakfast. Door locked during working hours, employee ignoring us knocking at the door, didnt bother to throw a look at us lol
Going elsewhere
Perhaps find someone who wants to work
Service: 1
Lady who works didn’t want to open after 9am, she was inside and completely ignored that we wait outside
Ordered toasted and with veggie patty. It wasnt toasted and there were no patties. Cant go back to return. How difficult it is to follow online ordering.
Atmosphere: 2
Food: 1
Service: 1
Usual good sandwiches.
Awesome customer service. No wait and sandwich was great.
Atmosphere: 5
Food: 5
Service: 5
Good subs
Atmosphere: 5
Food: 5
Service: 3
The person who assisted me was incredibly rude, he did not have customer service. When I was telling him exactly what I wanted he decided to just do it with a very bad attitude and when I asked how was a salad he just told me he didn’t have a clue. Definitely, he didnt want to service any customer. Finally when the food was ready to go, he charge the order completely wrong and even he didn’t apologize for any inconvenience. Definitely, I will not recommend anyone to come in this local.
Atmosphere: 1
Food: 3
Service: 1
very impatient and rude attendant, doesn't know how to treat tourists.
Service: 1
Best experience ive ever had in a subway i think his name was conrad I forgot but he worked the night of 9/30 he was amazing very nice very helpful in a great mood made the sandwiches perfectly no mistakes hope he works everytime i comeback
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very clean. Food was fresh & tasty. The lady working 2nd August approx 5.30pm was super helpful and very friendly. She made my sub exactly like I asked for. I wish I knew about this store on previous trips to Orlando area.
Atmosphere: 5
Food: 5
Service: 5
Placed a mobile order for a 6-inch sub, scheduled for 12:30pm. When I arrived, the app said it was ready, but no mobile orders had been started. Only one staff member was working, clearly overwhelmed. A second employee arrived 15 minutes later but ignored my polite request to cancel the order due to an upcoming meeting. She insisted I cancel through the app, which directs you to call the store instead. She then said since the GM wasn’t there, I’d have to pay without getting my food. I left without my order or a refund. Extremely poor service and zero accountability. Avoid this location.
Atmosphere: 1
Food: 1
Service: 1
SHAY! Where are my olives!!??!! Just kidding lol but yes everything is 5 stars. I go in there at least 3 times a week and get greeted by Shay who is very sweet and as she says “everything is made with love” Shay’s love! She has a great team and yeah overall very helpful when I come in. Thanks Shay for making this store thrive. You guys have my business and everyone at my jobs lol.
Atmosphere: 5
Food: 5
Service: 5
DO NOT GO HERE, Was looking for a late night snack, Found subway. I entered and it looked like a ghost town, all the veg were empty, no chips, and only 1 person working. it took 25 mins for our turn when there was only 1 person infront of us. We asked the person if they have whatever we needed and they said “yes I have in the back”.We proceed to order 4 footlongs. They did not have the things we asked her but we found out that she did not have it when we were basically finished with the footlong order. Ok that’s fine we forget about it and said we will find an alternative. Then we noticed the bread looked dead and dry. I asked her is the bread fresh and soft as she holds it in her hands and she says yes it is. I go home to eat it. WHEN I TELL YOU THE HARDEST BREAD I HAVE EVER FELT. The bread was a ROCK. My daughter ate it and threw up. NEVER GOING AGAIN. SAVE YOUR SELF.
Atmosphere: 1
Food: 1
Service: 2
This is literaly the cleanest subway I have ever been in. Joyce and christina
Thank you for everything! Awesome+
The staff are on point and pretty fast. Each sandwich is an art literaly.
Allergy concern--- no problem--
Salad, subway, pizza?
They do it all with a smile
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey \u0026 Ranch Delite, Meatball Sub, Oatmeal Raisin Cookie, Raspberry Cheesecake Cookie, Tuna, Lays Baked Original, Sunchips Harvest Cheddar
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