Went in at 11p. Placed order in the app and picked it up. Almost closing time and the place was packed! Food was so fresh! Fries off the grease! Yummm!
Atmosphere: 5
Food: 5
Service: 5
Dawn Smith
Always good for a comfort.food.fix. l love that you can get a small shake. My burger was just right and my shake was just what I wanted. I'll be back!
Atmosphere: 3
Food: 5
Service: 5
Ann
The food was delicious, but the store wasn’t clean. It wasn’t busy during our visit.
Atmosphere: 4
Food: 5
Service: 4
Steven Díaz Zalduondo
The food was delicious as always. We ordered a crispy chicken sandwich. The chicken was tender, moist, and flavorful. The hamburgers were good. The service was excellent. It is located within ICON Park.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Valeria Mara Goncalves
Excellent and especially because the burger is thin and well cooked. For those of us who like cooked meat it is a good option!!!
Atmosphere: 5
Food: 5
Service: 5
Leonardo Mendonça
The food was at the store's standard. I believe the store needs more computers to place orders, as it is a very busy place, and it took a long time to place the order.
Atmosphere: 4
Food: 5
Service: 4
elissa crowley
This place is over priced for a mediocre burger I can get from Burger King would not recommend spending 20 bucks on a burger and a drink yall robbed me smh
Ruben Leonardi
My food was on a tray waiting at least 8 minutes on the counter. I waited all this time at my table. Why they gave me a number. It is suppose to deliver to my table or not ?
Atmosphere: 4
Food: 5
Service: 1
Rodney Turner
While the food was decent, the attention to detail, service, professionalism, customer service and Mangement leadership was missing. This influenced the review. I placed an Uber Eats order and received a bag that was missing multiple items. I called this location however, they never answered the phone. As Uber is unable to resolve missing items, I had to drive to the location. This obviously defeats the intent of a delivery order. Upon arriving at the restaurant the first thing they indicate is I needed to contact Uber before realizing I was the ordering party as opposed to a delivery driver. A possible team lead first asked if the bag was open, and when I indicated it was received sealed they just said it was strange to be missing food as opposed to apologizing for their error. While they eventually replaced the food I never received an apology, commitment to improve their service or any hope this would not happen again. When they placed the replacement food in the bag a team member closed it, didn’t allow me to check it before sliding it partially toward me. Once again, no apology, no thank you for choosing to buy from their location, just silence. In addition, I never saw the “Team Lead” again at the end of the experience. I checked my food and walked out to provide our missing food to my family. Needless to say I cannot recommend this location and will not return. The question is, will I purchase food from Shake Shack in the future.
Service: 1
Dale Allred
Slow to receive order. Chicken sandwich was fine. Nothing special for 9.00
We've been to this location before and had a good experience. This time, the service was ridiculously slow. The employees spent more time talking with each other than they did fixing the food.
Went in at 11p. Placed order in the app and picked it up. Almost closing time and the place was packed! Food was so fresh! Fries off the grease! Yummm!
Atmosphere: 5
Food: 5
Service: 5
Always good for a comfort.food.fix. l love that you can get a small shake. My burger was just right and my shake was just what I wanted. I'll be back!
Atmosphere: 3
Food: 5
Service: 5
The food was delicious, but the store wasn’t clean. It wasn’t busy during our visit.
Atmosphere: 4
Food: 5
Service: 4
The food was delicious as always. We ordered a crispy chicken sandwich. The chicken was tender, moist, and flavorful.
The hamburgers were good.
The service was excellent. It is located within ICON Park.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Excellent and especially because the burger is thin and well cooked. For those of us who like cooked meat it is a good option!!!
Atmosphere: 5
Food: 5
Service: 5
The food was at the store's standard. I believe the store needs more computers to place orders, as it is a very busy place, and it took a long time to place the order.
Atmosphere: 4
Food: 5
Service: 4
This place is over priced for a mediocre burger I can get from Burger King would not recommend spending 20 bucks on a burger and a drink yall robbed me smh
My food was on a tray waiting at least 8 minutes on the counter. I waited all this time at my table. Why they gave me a number. It is suppose to deliver to my table or not ?
Atmosphere: 4
Food: 5
Service: 1
While the food was decent, the attention to detail, service, professionalism, customer service and Mangement leadership was missing. This influenced the review. I placed an Uber Eats order and received a bag that was missing multiple items. I called this location however, they never answered the phone. As Uber is unable to resolve missing items, I had to drive to the location. This obviously defeats the intent of a delivery order. Upon arriving at the restaurant the first thing they indicate is I needed to contact Uber before realizing I was the ordering party as opposed to a delivery driver. A possible team lead first asked if the bag was open, and when I indicated it was received sealed they just said it was strange to be missing food as opposed to apologizing for their error. While they eventually replaced the food I never received an apology, commitment to improve their service or any hope this would not happen again. When they placed the replacement food in the bag a team member closed it, didn’t allow me to check it before sliding it partially toward me. Once again, no apology, no thank you for choosing to buy from their location, just silence. In addition, I never saw the “Team Lead” again at the end of the experience. I checked my food and walked out to provide our missing food to my family. Needless to say I cannot recommend this location and will not return. The question is, will I purchase food from Shake Shack in the future.
Service: 1
Slow to receive order. Chicken sandwich was fine. Nothing special for 9.00
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Best shakes I ever had, and burgers are the best
We've been to this location before and had a good experience. This time, the service was ridiculously slow. The employees spent more time talking with each other than they did fixing the food.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Cheese Fries, Fries, Cheeseburger
Went here was surprised quick service all the employees were friendly and helpful .
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheese Fries, Fries, Cheeseburger
Second time to this restaurant and we love the food especially the shakes! We keep coming back for more with so many options for food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger
Very good food
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Batata E Cachorro Quente
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