Food very low quality, customer service doesn’t look like they care at all. Don’t wait there, it will take forever and you won’t be happy
Atmosphere: 2
Food: 1
Service: 2
Bailey
I had the Vegan Chorizo Bowl a week and a half ago and I can't stop thinking about it... Somehow one of the best veg food options at all of Universal had been hiding at the little frog stand in the back of Volcano Bay and I had no idea. A genuinely good meal, and all the more impressive that it's vegan.
Listen; I've heard a lot of people say that the portions for items like the nachos and poke bowl are too small for the price. The vegan bowl was large enough that I ate it for lunch and was fine the rest of the day. I actually thought the portion felt like more food as I was eating it than it initially looked like and it took a long time to finish. A truly awesome menu item that I'm already looking forward to having again next time I'm at UO.
Atmosphere: 5
Food: 5
Service: 5
chris roscoe
We got chicken tacos whilst on the small side they were decent and value for money being in a water park
Atmosphere: 5
Food: 4
Service: 4
Vanessa Durias
Don’t waste your money! They don’t care about customer service or the quality of the food and it’s WAY TOO EXPENSIVE to be that bad! Stop playing with us Universal!!! These are their $14 nachos with 3 little jalapeños which when I asked for more they said they don’t do that and I’d have to order a side and pay for it.
Food: 1
Service: 1
Serendiptious Agenda
We tried the chicken tacos. It would have been nice to try their Poke Poke Bowl with chicken (rather than raw tuna), but the food is prepared in advance (no changes are permitted). Nevertheless, the food was good. The line was a little long, as was the wait, but that was because the food was fresh. They offer drinks such as water, soda and beer.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Tacos
Mikalai T
Dirty tables , everything is overpriced, bottle of water for 6$!!!!
Atmosphere: 1
Food: 3
Service: 3
David Donovan
Good park food with nice flavor. Prices are higher but proportional to park expectations.
Atmosphere: 3
Food: 4
Service: 3
Mark Booth
Food was OK, far to slow service.
Atmosphere: 4
Food: 5
Service: 2
Janet Velez
Kimberly is amazing ! Everytime I go there it seems never to look empty, everything stock up and always ready to give food unlike the rest of the cooks that work at that restaurant. ?She is super kind to her guests and always smiling and laughing with each and every one of us.She can truly work for me since she is always on time to open and food is ready to be given.Asked someone is Kimberly a first cook and some guy told me no but she should be since she is amazing at her job at Frog . ?Please give Kimberly the first cook position since she truly is amazing and faster in Frog as I see her always ready to serve unlike the rest. ?Also she even made my niece smile by telling her not to be nervous to ask for water and she told her anytime you need a drink of water from a water cup I am here for you. My niece put on a smile and said I definitely would love to come back to visit all because one person made her day. Thank you so much Kimberly. You're the best!
Kid-friendliness: Friendly, smiling, food was on point, food was on time and she made us feel welcomed.
Atmosphere: 5
Food: 5
Service: 5
Genevieve Skoglund
They all spoke Spanish and it was the most Spanish poke bowl I've ever
Food was barely even edible! My wife was only able to eat 1 of the 4 tacos that we ordered due to how horribly overseasoned the carne asada tacos were. Nacos were so soggy and an unnecessary amount of salt was sprinkled over them that you can visibly see the salt on the chips. As I was eating the first taco I even threw up! A waste of 45 dollars for food that was not even edible, so disappointing.
Atmosphere: 1
Food: 1
Service: 2
Billy Gregus
Volcano Bay should know better. Small plates that are less than average. The tuna had soggy lettuce in a pineapple salsa that does not go well for $15. Tacos barely had any meat. For three people it was $60, the tortilla tasted like they were refrigerated for weeks. I can’t think of a time I was more disappointed in the quality of food, especially at the price point. I will never eat there again
Lawrence Poluchowicz
Went here for lunch at Volcano Bay. We ordered the Carne Asada Tacos and Nachos platter. The carne asada tacos were good, and the meat was spicy. The plantain chips were also very crunchy and satisfying. The nacho sauces were also very good, but some of our chips were a little stale.
Atmosphere: 5
Food: 4
Service: 5
Nik Neorah
Food came out quickly but I ordered the poke bowl and it only had 2 very small pieces of tuna in it. Definitely not worth 14.99.
Atmosphere: 4
Food: 1
Service: 4
Gabriel Bagnato
The food is ugly, scarce and very expensive, the attention is lousy. as if that were not enough, I spilled a soft drink and they did not want to change
Food very low quality, customer service doesn’t look like they care at all. Don’t wait there, it will take forever and you won’t be happy
Atmosphere: 2
Food: 1
Service: 2
I had the Vegan Chorizo Bowl a week and a half ago and I can't stop thinking about it... Somehow one of the best veg food options at all of Universal had been hiding at the little frog stand in the back of Volcano Bay and I had no idea. A genuinely good meal, and all the more impressive that it's vegan.
Listen; I've heard a lot of people say that the portions for items like the nachos and poke bowl are too small for the price. The vegan bowl was large enough that I ate it for lunch and was fine the rest of the day. I actually thought the portion felt like more food as I was eating it than it initially looked like and it took a long time to finish. A truly awesome menu item that I'm already looking forward to having again next time I'm at UO.
Atmosphere: 5
Food: 5
Service: 5
We got chicken tacos whilst on the small side they were decent and value for money being in a water park
Atmosphere: 5
Food: 4
Service: 4
Don’t waste your money! They don’t care about customer service or the quality of the food and it’s WAY TOO EXPENSIVE to be that bad! Stop playing with us Universal!!! These are their $14 nachos with 3 little jalapeños which when I asked for more they said they don’t do that and I’d have to order a side and pay for it.
Food: 1
Service: 1
We tried the chicken tacos. It would have been nice to try their Poke Poke Bowl with chicken (rather than raw tuna), but the food is prepared in advance (no changes are permitted). Nevertheless, the food was good. The line was a little long, as was the wait, but that was because the food was fresh. They offer drinks such as water, soda and beer.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Tacos
Dirty tables , everything is overpriced, bottle of water for 6$!!!!
Atmosphere: 1
Food: 3
Service: 3
Good park food with nice flavor. Prices are higher but proportional to park expectations.
Atmosphere: 3
Food: 4
Service: 3
Food was OK, far to slow service.
Atmosphere: 4
Food: 5
Service: 2
Kimberly is amazing ! Everytime I go there it seems never to look empty, everything stock up and always ready to give food unlike the rest of the cooks that work at that restaurant. ?She is super kind to her guests and always smiling and laughing with each and every one of us.She can truly work for me since she is always on time to open and food is ready to be given.Asked someone is Kimberly a first cook and some guy told me no but she should be since she is amazing at her job at Frog . ?Please give Kimberly the first cook position since she truly is amazing and faster in Frog as I see her always ready to serve unlike the rest. ?Also she even made my niece smile by telling her not to be nervous to ask for water and she told her anytime you need a drink of water from a water cup I am here for you. My niece put on a smile and said I definitely would love to come back to visit all because one person made her day. Thank you so much Kimberly. You're the best!
Kid-friendliness: Friendly, smiling, food was on point, food was on time and she made us feel welcomed.
Atmosphere: 5
Food: 5
Service: 5
They all spoke Spanish and it was the most Spanish poke bowl I've ever
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Food was barely even edible! My wife was only able to eat 1 of the 4 tacos that we ordered due to how horribly overseasoned the carne asada tacos were. Nacos were so soggy and an unnecessary amount of salt was sprinkled over them that you can visibly see the salt on the chips. As I was eating the first taco I even threw up! A waste of 45 dollars for food that was not even edible, so disappointing.
Atmosphere: 1
Food: 1
Service: 2
Volcano Bay should know better. Small plates that are less than average. The tuna had soggy lettuce in a pineapple salsa that does not go well for $15. Tacos barely had any meat. For three people it was $60, the tortilla tasted like they were refrigerated for weeks. I can’t think of a time I was more disappointed in the quality of food, especially at the price point. I will never eat there again
Went here for lunch at Volcano Bay. We ordered the Carne Asada Tacos and Nachos platter. The carne asada tacos were good, and the meat was spicy. The plantain chips were also very crunchy and satisfying. The nacho sauces were also very good, but some of our chips were a little stale.
Atmosphere: 5
Food: 4
Service: 5
Food came out quickly but I ordered the poke bowl and it only had 2 very small pieces of tuna in it. Definitely not worth 14.99.
Atmosphere: 4
Food: 1
Service: 4
The food is ugly, scarce and very expensive, the attention is lousy. as if that were not enough, I spilled a soft drink and they did not want to change
Atmosphere: 3
Food: 1
Service: 1
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