I ordered a green tea cloud cake to celebrate my friend’s 90 year old birthday. This is a very serious event to me so I went personally to the shop near Great Neck LIRR three days in advance, chose my favorable cake,fully paid, and watched the guy who took my order clearly wrote on the order chit that the cake would be collected 10-11am today. I went this morning, to my enormous surprise, they told me the cake had not been made because the order form was still in the drawer, not yet go into the kitchen!! WHAT A ⋯⋯！The young guy, according to them a part-timer, was not there this morning, but the one who had supervised, a middle aged woman, was there. She was awful, shredding all liability to the part-timer, offered no options and not even an apology. I could not find a similar cake in the fridge and had to pick anyone available and go! I will never ever go back to that Great Neck shop again! I also told all my friends in the birthday party not to go!
Holly Morris
Their software doesn’t accept your email. You have No ability to earn points. No one responds when you send a message asking for help setting up your account. No live customer service available. Don’t waste your time trying to sign up for points.
I’d include screen shots but Tous doesn’t allow a paste.
S M
These pastries make me so happy. Great flavor, amazing taste, always beautiful, and very affordable!!
Atmosphere: 4
Food: 5
Service: 5
Sharon Perkins
Orlando, FL. Great cappuccino, latte and strawberry croissant! My server was super friendly and made a great cappuccino (long dreads). My husband’s server frowned no matter how much he tried to be nice.
Excellent selection of baked items. The neighborhood loves it, from the looks of the people who kept coming in.
Atmosphere: 3
Food: 5
Service: 4
Shiungor
The garlic cream bread. Yum!?
Smaller version of Flushing nyc’s Mochiido’s creation. But glad to find it.
Yuzu pastry also amazing.
Atmosphere: 5
Food: 5
Service: 5
I GG
They were super rude today
Atmosphere: 1
Food: 5
Service: 1
Franciele Blakeslee
I ordered a cake for my husband’s birthday, and on the day of delivery they called me saying they didn’t have the cake I ordered and the chef wasn’t there to make a cake.
Service: 1
Melanie P.
Best place to show your loved ones' ❤️ with the most beautiful and delicious cakes ? ? ? .
Atmosphere: 5
Food: 5
Service: 5
Linda Dohert
I was pleasantly surprised by how delicious everything we picked was. We will be returning with more people to enjoy the deliciousness.
Atmosphere: 5
Food: 5
Service: 5
OMAR O. CALDERON
Very good coffee and variety of products. Excellent attention.
Its really meh. Ordered an iced matcha but it was not mixed properly and unsweetened, told to add sugar myself but sugar doesn't melt cos it's cold....the pastries are just okay, barely any fillings and subpar flavors. Expensive for what it is.
Food: 1
Samantha Persaud
This one is my favorite of the three locations! Staff is always helpful, it’s not really ever too busy or a wait to order. This was our second year getting a birthday cake from them to order just pre-purchase at least 2 days in advanced! I do wish they would come out with custom options also wish they had coffee, their coffee is expresso so beware. But overall this location is a hidden gem in ORL
Atmosphere: 5
Food: 5
Service: 5
Greg Arne
Best cakes I ever tried in my life.Don't read anymore. Just go there!Tiramisu Cake.
One just opened in Smithtown and we've already been there twice this week. Today my husband brought me a donut and it was so amazing. I had brought him some cake a few days ago. Can't wait to try the bread.
Rich George
Contacted 2 locations earlier today to find Confetti or Mango Cloud cake for my partner's birthday celebration. Charlotte/Southend location had Mango, but phone rep could not take payment over the phone to hold cake since she was "told she could not do that." Instead, I was told to call again before leaving for the store to make sure cake was still available. I did just that a few hours later & this time was told they had one Mango cake THAT WAS ON HOLD so I could not buy it. Upon explaining I was told earlier that phone payment to hold cakes was not permitted, this phone rep "didn't know anything about that" & said "there was nothing she could do." I therefore did not get any birthday cake from Tous Les Jours today & will not buy one any day...I am absolutely unwilling to pay $50 for a mediocre cake that I could get at any bakery, with dismal service that I could get at any Wal*Mart.
I ordered a green tea cloud cake to celebrate my friend’s 90 year old birthday. This is a very serious event to me so I went personally to the shop near Great Neck LIRR three days in advance, chose my favorable cake,fully paid, and watched the guy who took my order clearly wrote on the order chit that the cake would be collected 10-11am today. I went this morning, to my enormous surprise, they told me the cake had not been made because the order form was still in the drawer, not yet go into the kitchen!! WHAT A ⋯⋯！The young guy, according to them a part-timer, was not there this morning, but the one who had supervised, a middle aged woman, was there. She was awful, shredding all liability to the part-timer, offered no options and not even an apology. I could not find a similar cake in the fridge and had to pick anyone available and go! I will never ever go back to that Great Neck shop again! I also told all my friends in the birthday party not to go!
Their software doesn’t accept your email. You have No ability to earn points. No one responds when you send a message asking for help setting up your account. No live customer service available. Don’t waste your time trying to sign up for points. I’d include screen shots but Tous doesn’t allow a paste.
These pastries make me so happy. Great flavor, amazing taste, always beautiful, and very affordable!!
Atmosphere: 4
Food: 5
Service: 5
Orlando, FL. Great cappuccino, latte and strawberry croissant! My server was super friendly and made a great cappuccino (long dreads). My husband’s server frowned no matter how much he tried to be nice.
Excellent selection of baked items. The neighborhood loves it, from the looks of the people who kept coming in.
Atmosphere: 3
Food: 5
Service: 4
The garlic cream bread. Yum!?
Smaller version of Flushing nyc’s Mochiido’s creation. But glad to find it.
Yuzu pastry also amazing.
Atmosphere: 5
Food: 5
Service: 5
They were super rude today
Atmosphere: 1
Food: 5
Service: 1
I ordered a cake for my husband’s birthday, and on the day of delivery they called me saying they didn’t have the cake I ordered and the chef wasn’t there to make a cake.
Service: 1
Best place to show your loved ones' ❤️ with the most beautiful and delicious cakes ? ? ? .
Atmosphere: 5
Food: 5
Service: 5
I was pleasantly surprised by how delicious everything we picked was.
We will be returning with more people to enjoy the deliciousness.
Atmosphere: 5
Food: 5
Service: 5
Very good coffee and variety of products. Excellent attention.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Its really meh. Ordered an iced matcha but it was not mixed properly and unsweetened, told to add sugar myself but sugar doesn't melt cos it's cold....the pastries are just okay, barely any fillings and subpar flavors. Expensive for what it is.
Food: 1
This one is my favorite of the three locations! Staff is always helpful, it’s not really ever too busy or a wait to order. This was our second year getting a birthday cake from them to order just pre-purchase at least 2 days in advanced! I do wish they would come out with custom options also wish they had coffee, their coffee is expresso so beware. But overall this location is a hidden gem in ORL
Atmosphere: 5
Food: 5
Service: 5
Best cakes I ever tried in my life.Don't read anymore. Just go there!Tiramisu Cake.
Parking: Lot of parking available.
Wheelchair accessibility: Wheelchair accessibility
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Birthday Cake
One just opened in Smithtown and we've already been there twice this week. Today my husband brought me a donut and it was so amazing. I had brought him some cake a few days ago. Can't wait to try the bread.
Contacted 2 locations earlier today to find Confetti or Mango Cloud cake for my partner's birthday celebration. Charlotte/Southend location had Mango, but phone rep could not take payment over the phone to hold cake since she was "told she could not do that." Instead, I was told to call again before leaving for the store to make sure cake was still available. I did just that a few hours later & this time was told they had one Mango cake THAT WAS ON HOLD so I could not buy it. Upon explaining I was told earlier that phone payment to hold cakes was not permitted, this phone rep "didn't know anything about that" & said "there was nothing she could do." I therefore did not get any birthday cake from Tous Les Jours today & will not buy one any day...I am absolutely unwilling to pay $50 for a mediocre cake that I could get at any bakery, with dismal service that I could get at any Wal*Mart.
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