Jasmine or Jazmine is rude. Simple as that. An order was placed, I have the correct pickup address as well as an order number. Because sometimes they can take a while, we gave them time past the pickup time given. I arrived only to find out that they had not made nor received the order, even though I have an order number. The first girl was eager to help but couldn’t figure it out, so Jasmine took over. She treated me like it was my fault and they were understandably busy but her attitude was very poor about helping me so I just called my mother and asked her to request a refund and I left. Food is usually great. Hire people to match the atmosphere that was once Tropical Smoothie
Francisco Reynoso
My FAV smoties Good luck!
Atmosphere: 5
Food: 5
Service: 5
Lousy M
Came to this location and it was closed by 8:43 PM on a Monday.
Steven Rossum
Horribly disorganized, rude, and understaffed. Gave food away to someone else and had attitude. Franchisee- you’re gonna lose your investment if you don’t get some managers in there. Worst Tropicsl Smoothie in area.
Atmosphere: 3
Food: 4
Service: 1
Carmen Torres
The girl at the counter was so rude and uninterested that we immediately walked out and decided to get food from Publix instead ?
Atmosphere: 1
Service: 1
Marisa Sanchez
Google told me they had a drive thru and this one does not. They need to update their website.
Juan Rodriguez
Great spot for a quick lunch grab and go! The team is awesome! Great service! Lots of drink options to cool you off in this summer heat!
Smoothies were made to perfection, so was the food. Service and staff interaction was great too I'm sorry I didn't get all of your names but we talked bikes and you all were great!
Vegetarian options: It's a smoothie not a milkshake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap, Chicken Pesto, Turkey & Cheddar Wrap, Mango Magic
Ellis “Ellis787_Official” Zayas
I pulled up at 8:35pm when they close at 9:00pm. While I’m parking team members literally turned off the lights and began to close the cash register. It’s disrespectful also very poor service.
Service: 1
Iceman1200 *
Order ID 3791386577000
Person who took my order came off rude. Didn't greet me and didn't go through the normal motions of an order (what sides etc..). Texted on her phone while taking my order.
Place also smelled like something was rotting.
Downhill from previous experiences. Been coming here since 2019.
Good service, clean lobby, prices are good... and they didn't take long to give me my order
Parking: It has little parking and on the street there but it is complicated
Atmosphere: 5
Food: 5
Service: 5
Daniela Martinez
I went for an açaí bowl at this location for the first time. I added granola and penut butter but they barely put. I normally go to the one at east colonial, it makes the extras worth it. But sadly at this location they don’t put that much. I hope they put more the next time
Atmosphere: 5
Food: 3
Service: 5
John Dahlquist
Food was good and quick. Service with a smile
Atmosphere: 5
Food: 5
Service: 5
Jayy Rye
This place absolutely stunk from the moment I walked in. I waited 10 minutes with no line to be greeted. I was distracted on the phone with work and on a tight schedule, so I assumed it was just the garbage waiting to be taken out. On top of the rancid stench, I waited 25 minutes for a smoothie and a sandwich I didn't eat from the disgust. There were three customers who came in after me who got their orders with multiple people before I got my order. There were a minimum of 4 employees working there who seemed more interested in each other and their social media than the customers. Have you ever heard of cross contamination? Never again. This place is run by high schoolers who I am positive have no idea how to clean a restaurant instead of looking at their phones. I expect a half-hearted reply with a link to complain a second time to the company who should have listend to this and many other bad reviews and took action. I will not take more precious time out of my day to take a secondary survey when this review is good enough. Fix it yourself. I don't work for you.
Parking: Good luck on parking, lmao!
Atmosphere: 1
Food: 2
Service: 2
John Moore
There were 3 employees working when my family and I went into the store, but no one took our order. My family and I were standing in front of the cash register for 5 minutes but no one acknowledged us so we left. They did not appear busy. Two people were making online orders and the other person was restocking chips. Could not believe no one took our order. It was bizarre.
Jasmine or Jazmine is rude. Simple as that. An order was placed, I have the correct pickup address as well as an order number. Because sometimes they can take a while, we gave them time past the pickup time given. I arrived only to find out that they had not made nor received the order, even though I have an order number. The first girl was eager to help but couldn’t figure it out, so Jasmine took over. She treated me like it was my fault and they were understandably busy but her attitude was very poor about helping me so I just called my mother and asked her to request a refund and I left. Food is usually great. Hire people to match the atmosphere that was once Tropical Smoothie
My FAV smoties Good luck!
Atmosphere: 5
Food: 5
Service: 5
Came to this location and it was closed by 8:43 PM on a Monday.
Horribly disorganized, rude, and understaffed. Gave food away to someone else and had attitude. Franchisee- you’re gonna lose your investment if you don’t get some managers in there. Worst Tropicsl Smoothie in area.
Atmosphere: 3
Food: 4
Service: 1
The girl at the counter was so rude and uninterested that we immediately walked out and decided to get food from Publix instead ?
Atmosphere: 1
Service: 1
Google told me they had a drive thru and this one does not. They need to update their website.
Great spot for a quick lunch grab and go! The team is awesome! Great service! Lots of drink options to cool you off in this summer heat!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Beach Bum, Avocolada, Chicken Pesto
Smoothies were made to perfection, so was the food. Service and staff interaction was great too I'm sorry I didn't get all of your names but we talked bikes and you all were great!
Vegetarian options: It's a smoothie not a milkshake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap, Chicken Pesto, Turkey & Cheddar Wrap, Mango Magic
I pulled up at 8:35pm when they close at 9:00pm. While I’m parking team members literally turned off the lights and began to close the cash register. It’s disrespectful also very poor service.
Service: 1
Order ID 3791386577000
Person who took my order came off rude. Didn't greet me and didn't go through the normal motions of an order (what sides etc..). Texted on her phone while taking my order.
Place also smelled like something was rotting.
Downhill from previous experiences. Been coming here since 2019.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Good service, clean lobby, prices are good... and they didn't take long to give me my order
Parking: It has little parking and on the street there but it is complicated
Atmosphere: 5
Food: 5
Service: 5
I went for an açaí bowl at this location for the first time. I added granola and penut butter but they barely put. I normally go to the one at east colonial, it makes the extras worth it. But sadly at this location they don’t put that much. I hope they put more the next time
Atmosphere: 5
Food: 3
Service: 5
Food was good and quick. Service with a smile
Atmosphere: 5
Food: 5
Service: 5
This place absolutely stunk from the moment I walked in. I waited 10 minutes with no line to be greeted. I was distracted on the phone with work and on a tight schedule, so I assumed it was just the garbage waiting to be taken out. On top of the rancid stench, I waited 25 minutes for a smoothie and a sandwich I didn't eat from the disgust. There were three customers who came in after me who got their orders with multiple people before I got my order. There were a minimum of 4 employees working there who seemed more interested in each other and their social media than the customers. Have you ever heard of cross contamination? Never again. This place is run by high schoolers who I am positive have no idea how to clean a restaurant instead of looking at their phones. I expect a half-hearted reply with a link to complain a second time to the company who should have listend to this and many other bad reviews and took action. I will not take more precious time out of my day to take a secondary survey when this review is good enough. Fix it yourself. I don't work for you.
Parking: Good luck on parking, lmao!
Atmosphere: 1
Food: 2
Service: 2
There were 3 employees working when my family and I went into the store, but no one took our order. My family and I were standing in front of the cash register for 5 minutes but no one acknowledged us so we left. They did not appear busy. Two people were making online orders and the other person was restocking chips. Could not believe no one took our order. It was bizarre.
Service: 1
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