Today I had a totally unpleasant and disgusting experience. I found this in my yogurt a piece of nail
Dywanne Harris docccwayne_reviews Instagram
The food at this location was good, my wife enjoyed her smoothie and her flatbread, I was very disappointed that I was charged 25 cents for some jerk sauce, follow me on Instagram where I do full restaurant reviews docccwayne_reviews
Food: 4
Service: 2
Mathew Griffin
Their coffee is smooth and aromatic.
Asmae Mullett
I am local, Every time I come here. They are out of plant based chicken. I am vegetarian, and that's what I usually order. This location is not following the franchise recipes for sure.
Trudy Wild
Avocolada smoothie is excellent. I like it without the added cane sugar / it’s healthier and it still tastes great. Tried the breakfast wrap with egg, spinach, feta and pesto and it was terrific.
Atmosphere: 5
Food: 5
Service: 5
Sandra Sainte-Agathe
The mango guava, passion the best smoothie
Atmosphere: 5
Food: 5
Service: 5
BoomYards Outdoor
Fran was so nice and friendly. Smoothie was delicious !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap, Sunshine Smoothie
Venom Media
Smoothies are great but staff not so much. I was served by the most stuck up teenage girl named Valerie V. It was my first time ever trying this place and i didnt know there was only one size, so when i asked for a large she scoffed and said they were all one size and gave me the rudest look and acted like i was completely incompetent. Definitely will not be coming back to this location, but the smoothies are very good
Atmosphere: 2
Food: 5
Service: 1
Mallory Cadiz
Employees were so so nice and patient. Smoothies were delicious too!
Food: 5
Service: 5
Rebekita Vega
I’m leaving this review knowing that management or corporate won’t do anything about it, but there it goes… first of all it’s my 3rd time coming and all 3 was same bad, the staff working here looks dirty and not happy to be working in this store, their attitude and lack of kindness to treat the client is unbelievable. They ignore u and it’s the client who must look for them and call their attention in order to get serve. This last time I went (last &final bc I won’t be lazy & instead do my smoothie @ home 💃) I ordered Sunrise Sunset and instead of orange juice OJ she used WATER, she didn’t care I was looking and asked why she wasn’t adding OJ instead of water… SHE JUST DISMISSED ME, she ignored me like “I don’t care” kind of thing..& I was like “this is the last time”; fruits are WATERED DOWN.. it’s so disappointing that u can’t find good employees, i got that, but maybe corporates on owners could pay a little better? & it would be worth to keep a business open instead or closing it down and claim bankruptcy? I also think they get upset bc we don’t tip, but I bet if you as an employee treat/ knowledge your client with more respect, kindness and proper attention eventually some will tip and or keep loyal to your business making it a nice place to always comeback. From the moment u get in to the moment u get out is like 🤷♀️..
I call the store and all the manager can say it I'm stuff happens and I apologize for that and that the workers wear cover over their head. I'm highly disappointed if i can give negative stars. This seal the deal
CTS Towing
Pretty soon there'll be a 3.9 stars with a bad customer service that they have.What happens when you get people?That can't speak english in nineteen year old kids running your business
Cici D
Manager is very rude and unprofessional. I called to cancel my order she said she was too busy to cancel my order and hang up on my face 🤦🏽♀️
TruthBeTold
⭐ 0/5 Absolutely horrible experience at the Tropical Smoothie Cafe on West Sand Lake Rd in Orlando. The woman training employees was incredibly rude and condescending — not just to the staff but to customers as well. If she’s a manager, she needs serious training on how to treat people. Instead of offering help or patience, she was dismissive and had a terrible attitude the entire time. It’s disappointing to see someone like that setting the example for new employees. Definitely won’t be coming back to this location.
Vee
Went last week and the employee completely ignored me. Contacted corporate and they offered a $10 gift card. Went in today and the gift card they sent is inactive. Poor business and Deceptive Business Practices. They should be shut down.
Today I had a totally unpleasant and disgusting experience. I found this in my yogurt a piece of nail
The food at this location was good, my wife enjoyed her smoothie and her flatbread, I was very disappointed that I was charged 25 cents for some jerk sauce, follow me on Instagram where I do full restaurant reviews docccwayne_reviews
Food: 4
Service: 2
Their coffee is smooth and aromatic.
I am local,
Every time I come here.
They are out of plant based chicken.
I am vegetarian, and that's what I usually order.
This location is not following the franchise recipes for sure.
Avocolada smoothie is excellent. I like it without the added cane sugar / it’s healthier
and it still tastes great. Tried the breakfast wrap with egg, spinach, feta and pesto and it was terrific.
Atmosphere: 5
Food: 5
Service: 5
The mango guava, passion the best smoothie
Atmosphere: 5
Food: 5
Service: 5
Fran was so nice and friendly. Smoothie was delicious !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap, Sunshine Smoothie
Smoothies are great but staff not so much. I was served by the most stuck up teenage girl named Valerie V. It was my first time ever trying this place and i didnt know there was only one size, so when i asked for a large she scoffed and said they were all one size and gave me the rudest look and acted like i was completely incompetent. Definitely will not be coming back to this location, but the smoothies are very good
Atmosphere: 2
Food: 5
Service: 1
Employees were so so nice and patient. Smoothies were delicious too!
Food: 5
Service: 5
I’m leaving this review knowing that management or corporate won’t do anything about it, but there it goes… first of all it’s my 3rd time coming and all 3 was same bad, the staff working here looks dirty and not happy to be working in this store, their attitude and lack of kindness to treat the client is unbelievable. They ignore u and it’s the client who must look for them and call their attention in order to get serve. This last time I went (last &final bc I won’t be lazy & instead do my smoothie @ home 💃) I ordered Sunrise Sunset and instead of orange juice OJ she used WATER, she didn’t care I was looking and asked why she wasn’t adding OJ instead of water… SHE JUST DISMISSED ME, she ignored me like “I don’t care” kind of thing..& I was like “this is the last time”; fruits are WATERED DOWN.. it’s so disappointing that u can’t find good employees, i got that, but maybe corporates on owners could pay a little better? & it would be worth to keep a business open instead or closing it down and claim bankruptcy? I also think they get upset bc we don’t tip, but I bet if you as an employee treat/ knowledge your client with more respect, kindness and proper attention eventually some will tip and or keep loyal to your business making it a nice place to always comeback. From the moment u get in to the moment u get out is like 🤷♀️..
Restaurantji Recommends
I call the store and all the manager can say it I'm stuff happens and I apologize for that and that the workers wear cover over their head. I'm highly disappointed if i can give negative stars. This seal the deal
Pretty soon there'll be a 3.9 stars with a bad customer service that they have.What happens when you get people?That can't speak english in nineteen year old kids running your business
Manager is very rude and unprofessional. I called to cancel my order she said she was too busy to cancel my order and hang up on my face 🤦🏽♀️
⭐ 0/5
Absolutely horrible experience at the Tropical Smoothie Cafe on West Sand Lake Rd in Orlando. The woman training employees was incredibly rude and condescending — not just to the staff but to customers as well. If she’s a manager, she needs serious training on how to treat people. Instead of offering help or patience, she was dismissive and had a terrible attitude the entire time. It’s disappointing to see someone like that setting the example for new employees. Definitely won’t be coming back to this location.
Went last week and the employee completely ignored me. Contacted corporate and they offered a $10 gift card. Went in today and the gift card they sent is inactive. Poor business and Deceptive Business Practices. They should be shut down.
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