Employees were so so nice and patient. Smoothies were delicious too!
Rebekita Vega
I’m leaving this review knowing that management or corporate won’t do anything about it, but there it goes… first of all it’s my 3rd time coming and all 3 was same bad, the staff working here looks dirty and not happy to be working in this store, their attitude and lack of kindness to treat the client is unbelievable. They ignore u and it’s the client who must look for them and call their attention in order to get serve. This last time I went (last &final bc I won’t be lazy & instead do my smoothie @ home 💃) I ordered Sunrise Sunset and instead of orange juice OJ she used WATER, she didn’t care I was looking and asked why she wasn’t adding OJ instead of water… SHE JUST DISMISSED ME, she ignored me like “I don’t care” kind of thing..& I was like “this is the last time”; fruits are WATERED DOWN.. it’s so disappointing that u can’t find good employees, i got that, but maybe corporates on owners could pay a little better? & it would be worth to keep a business open instead or closing it down and claim bankruptcy? I also think they get upset bc we don’t tip, but I bet if you as an employee treat/ knowledge your client with more respect, kindness and proper attention eventually some will tip and or keep loyal to your business making it a nice place to always comeback. From the moment u get in to the moment u get out is like 🤷♀️..
Samantha Reece
I call the store and all the manager can say it I'm stuff happens and I apologize for that and that the workers wear cover over their head. I'm highly disappointed if i can give negative stars. This seal the deal
CTS Towing
Pretty soon there'll be a 3.9 stars with a bad customer service that they have.What happens when you get people?That can't speak english in nineteen year old kids running your business
Cici D
Manager is very rude and unprofessional. I called to cancel my order she said she was too busy to cancel my order and hang up on my face 🤦🏽♀️
TruthBeTold
⭐ 0/5 Absolutely horrible experience at the Tropical Smoothie Cafe on West Sand Lake Rd in Orlando. The woman training employees was incredibly rude and condescending — not just to the staff but to customers as well. If she’s a manager, she needs serious training on how to treat people. Instead of offering help or patience, she was dismissive and had a terrible attitude the entire time. It’s disappointing to see someone like that setting the example for new employees. Definitely won’t be coming back to this location.
Vee
Went last week and the employee completely ignored me. Contacted corporate and they offered a $10 gift card. Went in today and the gift card they sent is inactive. Poor business and Deceptive Business Practices. They should be shut down.
Aulo Rivas
NATALYA is the best! Her smile and her service actitude is a great pleasure. In addition she always prepare a delicious smoothie. THANKS FOR EVERYTHING!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wrap
Genesis Perez
Natalya is the best person this stores
Atmosphere: 5
Food: 5
Service: 5
Yovany Salas
Manager mia refused to make smoothie with attitude.after my smoothie order was left outside instead of fridge during the wait for me to pick it up, she added more ice and gave it to me like that very water down . And i kindly asked for a remake
I try different Tropical Smoothie, but this one is the best location ever…! the detox Island Green smoothie!
Also, Natalia is the best so sweet always welcoming 😊💕
Atmosphere: 5
Food: 5
Service: 5
Purple Love
I walked in and nobody greeted me. 3 employees stood behind the counter and two of them were just whispering to each other. I stood there for about 45 seconds before I decided to just leave.
Atmosphere: 1
Service: 1
Belshazzar Glover
Very disappointed with this location! The food was horrible and customer service was very disappointing. I 100% DO NOT RECOMMEND THIS LOCATION to anyone not even my worst enemy!!!!
Employees were so so nice and patient. Smoothies were delicious too!
I’m leaving this review knowing that management or corporate won’t do anything about it, but there it goes… first of all it’s my 3rd time coming and all 3 was same bad, the staff working here looks dirty and not happy to be working in this store, their attitude and lack of kindness to treat the client is unbelievable. They ignore u and it’s the client who must look for them and call their attention in order to get serve. This last time I went (last &final bc I won’t be lazy & instead do my smoothie @ home 💃) I ordered Sunrise Sunset and instead of orange juice OJ she used WATER, she didn’t care I was looking and asked why she wasn’t adding OJ instead of water… SHE JUST DISMISSED ME, she ignored me like “I don’t care” kind of thing..& I was like “this is the last time”; fruits are WATERED DOWN.. it’s so disappointing that u can’t find good employees, i got that, but maybe corporates on owners could pay a little better? & it would be worth to keep a business open instead or closing it down and claim bankruptcy? I also think they get upset bc we don’t tip, but I bet if you as an employee treat/ knowledge your client with more respect, kindness and proper attention eventually some will tip and or keep loyal to your business making it a nice place to always comeback. From the moment u get in to the moment u get out is like 🤷♀️..
I call the store and all the manager can say it I'm stuff happens and I apologize for that and that the workers wear cover over their head. I'm highly disappointed if i can give negative stars. This seal the deal
Pretty soon there'll be a 3.9 stars with a bad customer service that they have.What happens when you get people?That can't speak english in nineteen year old kids running your business
Manager is very rude and unprofessional. I called to cancel my order she said she was too busy to cancel my order and hang up on my face 🤦🏽♀️
⭐ 0/5
Absolutely horrible experience at the Tropical Smoothie Cafe on West Sand Lake Rd in Orlando. The woman training employees was incredibly rude and condescending — not just to the staff but to customers as well. If she’s a manager, she needs serious training on how to treat people. Instead of offering help or patience, she was dismissive and had a terrible attitude the entire time. It’s disappointing to see someone like that setting the example for new employees. Definitely won’t be coming back to this location.
Went last week and the employee completely ignored me. Contacted corporate and they offered a $10 gift card. Went in today and the gift card they sent is inactive. Poor business and Deceptive Business Practices. They should be shut down.
NATALYA is the best! Her smile and her service actitude is a great pleasure. In addition she always prepare a delicious smoothie. THANKS FOR EVERYTHING!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wrap
Natalya is the best person this stores
Atmosphere: 5
Food: 5
Service: 5
Manager mia refused to make smoothie with attitude.after my smoothie order was left outside instead of fridge during the wait for me to pick it up, she added more ice and gave it to me like that very water down . And i kindly asked for a remake
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
Love this place! Great, fresh smoothies!
Atmosphere: 5
Food: 5
Service: 5
I try different Tropical Smoothie, but this one is the best location ever…! the detox Island Green smoothie!
Also, Natalia is the best so sweet always welcoming 😊💕
Atmosphere: 5
Food: 5
Service: 5
I walked in and nobody greeted me. 3 employees stood behind the counter and two of them were just whispering to each other. I stood there for about 45 seconds before I decided to just leave.
Atmosphere: 1
Service: 1
Very disappointed with this location! The food was horrible and customer service was very disappointing. I 100% DO NOT RECOMMEND THIS LOCATION to anyone not even my worst enemy!!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Buffalo Chicken Wrap, Chipotle Chicken Club Flatbread, Buffalo Chicken, Sunshine Smoothie
The best is the bahama mama....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap
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