Tropical Smoothie Cafe

So I’m going in for a Açaí Bowl w Nutella No Blueberries, Order it ahead on the app so they have plenty time to make sure it’s good. I get it and It has blueberries I go back in they remake it, I get the bowl and it’s still wrong. And have the audacity to ask for the old bowl. So yall have to remake the bowl 2 times and want my old bowl back? That makes no sense that was yall mistake. Wasting time and money frustrating

Atmosphere: 1

Food: 1

Service: 1

I’ve always had a great experience with this location on both delivery and in-person purchases. The food is always fresh and generously portioned, and the folks in the location are always pleasant any time I have gone in there. I appreciate that I can quickly get a hot, fresh breakfast later in the day and this hits the spot everytime.

Atmosphere: 5

Food: 5

Service: 5

Love this location. Everyone is always helpful

Atmosphere: 5

Food: 5

Service: 5

I come here on my lunch break and today the women saved my life! Raccoons in the parking lot chased me, I dropped all my food and ran away. Went back inside, clearly shaken up; they gave me water, new food, and walked me to my car to intervene. 10/10.

Atmosphere: 5

Food: 5

Service: 5

The best tropical smoothie cafe ! I always order a chia banana smoothie, but in other places the dates are whole, so the smoothie tastes bland, but here they always make it perfectly!

Atmosphere: 5

Food: 5

Service: 5

bowls and food are decent but the customer service at this location sucks- coming from someone who works in customer service. staff here seems like they’d like to do as little as possible to communicate and appear lazy.

I had a great experience at Tropical Smoothie Cafe recently, and I have to give a special shoutout to Kayla! She was incredibly friendly, professional, and made my visit feel genuinely welcoming. You can tell she cares about customer service and takes pride in her work.
Kayla helped me choose a smoothie based on what I like (ended up getting the Bahama Mama — so good!) and made it quickly, but with care. Everything was fresh, and the store was clean and well-organized. It’s the kind of service that makes you want to come back.
If you're in the area and stop by, hopefully you’ll get to see Kayla — she definitely made my day better!

Atmosphere: 5

Food: 5

Service: 5

I have been a Loyal customer to this Tropical Smoothie Location on Kirkman Road for years. At certain points, visiting almost every day. Over 7k in Loyalty points at any given time all from this location. Needless to say, the customer service at this location has become horrible. I had an issue with a manager there about a month ago by the name of Cyra. I will not get into detail here but she was extremely rude and pretty much called me and my 18 year old daughter a liar based on what an employee told her. Embarrassing us in front of staff and a couple pf other customers. I proved to her that the employee had made a mistake and she never apologized. Instead, continued with a nasty attitude and unfortunately what could have been taken care of in a professional way, became a shouting match back and forth. I was given the regional manager (Ryan)'s number by an employee that was visiting from another store and contacted Ryan explaining what my issue was in the store and how I was treated. I asked for a call so that I can express my issue, and he responded with only a text message stating he was looking into the issue with no other resolution. I responded to him asking for a call or a number to tge corporate office because I felt just a text message back was brushing me off and unprofessional. I've waited 3 weeks for a response to my text and he has nit reached back out since. I am extremely dissatisfied with the way the regional manager and tropical smoothie has handled my issue being a loyal customer and I have not been back to that location since. Best advice, if youre looking for a tropical smoothie cafe, go to the nearest location. Customer service here has become non existent.

Atmosphere: 2

Food: 5

Service: 1

The açaí bowl exceeded expectations in both taste and presentation.

Atmosphere: 4

Food: 4

Service: 4

I went there this morning (08/22) at 8:40am and the store was closed. One staff who was outside told me that manager is on the way. Why is that happened? Store supposed to open at 7:00am.

Atmosphere: 1

Food: 1

Service: 1

Louis adds great value to Tropical Smoothie Cafe. Keep him

Atmosphere: 5

Food: 5

Service: 5

The team at the location I order from is great. They know their regular customers. Great product with a great price.

Atmosphere: 5

Food: 5

Service: 5

Shoutout to Reuben I ask for him all the time. The acai bowl is always good. The establishment is clean. I’m always greeted when I walk in. The service is fast. Everyone is friendly and clean looking. The smoothies are good too. 10/10 to everyone. Fast service

Atmosphere: 5

Food: 5

Service: 5

Great customer service and the peanut butter crunch is my favorite. I highly recommend.

Atmosphere: 5

Food: 5

Service: 5

It was my first time at this place, so I figured it out. When I got to the register to place my order, the girl with light eyes and brown or slightly reddish hair who was serving was incredibly rude. She would speak to you and answer, staring down at you and glued her phone to the counter. I thought it was very disrespectful on her part, and when she answered, she did so in a curt and rude manner, as if she didn't want to be there. The owners or managers should take action against this type of thing, since there are many people who need a job and would provide better service. I work in customer service and I know what the business is like, but people with this type of attitude can't be tolerated, since it leaves the place in a very bad light, especially if it's the public face of the business. I liked the quality of the product since I only ordered a smoothie while I waited for my order I looked at the other customers as well while they were being served and they were treated the same way. Anyway... I think that people who don't put love into their work are better off dedicating themselves to something else because I assure you that they get ZERO good service. You have to know how to separate your personal life from work and if you have personal problems, it's best to give the position to someone else who truly deserves it and who would do a better job than that girl. I feel sorry for the owners and managers of the place but if they don't take action many people will have a bad experience as was my case.

Atmosphere: 5

Food: 5

Service: 1