Tropics Pool Bar & Grill

I have came here as a Resort Pass guest for the day during the week and also as a hotel guest and pool/bar patron and both times have been stellar. During the week, slower and easy going. Weekend, there’s a DJ and it’s a blast for everyone. My party has us, early 30s and our kids 4 and 11. The service always is great and so is the food quality.

Hannah is a great poolside attendant, she made us feel important even in the busy weekend rush.

Atmosphere: 5

Food: 5

Service: 5

Very many pool servers with quick service around the large pool area - drinks are 15-20$ each which is on par for Hilton pool prices at similar properties

Atmosphere: 5

Food: 5

Service: 5

We are currently staying at the Hilton Orlando for the AAU National Volleyball Championships. This is my third time staying at the Hilton. We love dining at the pool, and everything is always tasty! The hamburger, nachos, quesadilla, and tacos are all really good. The wait times are much worse on the weekend, but today, our food was delivered in about 15 minutes (60 minutes Sat and Sun). Highly recommend.

Atmosphere: 4

Food: 5

Service: 4

The frozen coolers were fantastic! Poolside service was excellent!

Atmosphere: 5

Food: 5

Service: 5

Just had a great time by the pool. Excellent and attentive service. Definitely got the vacation feel I was hoping for! Thanks for the amazing service, Mark!

Great experience, super helpful working around seating to accommodate my son who has autism. Love coming here.

Awesome food, friendly and fast service. Don’t even have to leave the poolside to get your food!

Booked out for events all the time

The service was incredibly fast. The servers were friendly and efficient. The food was delicious. I was very impressed for it being “pool food”. Would recommend!

So nice to have food and beverage service while relaxing at the pool. Fast and friendly service. Food was quick and delicious.

Pina coladas in coconut were amazing and so fun poolside!!! Staff was great and friendly

I ordered a virgin margarita, and it was good. Laura was friendly, and served me with a smile! Fast service!

If you have RACHEL as your server BEWARE, here’s a couple of key notes you should pay attention to especially if you are by yourself or with less than 5 people.
1. Pay attention to your receipt. She automatically includes her tip. I later found out by her manager automatic gratuity should only be included for a party of 5 or more and I was solo the majority of the day.
2. If you are with someone who is using a payment app or has cash, and you have a credit card, she will put an unauthorized hold on your credit card for the other person’s order until the person pays. When my friend arrived at the resort hours later, she only had her credit card on her phone similar to Apple Pay. Rather than say to my friend, unfortunately I can’t take your order unless you pay at the restaurant (we were at the lazy pool) she sneakily authorized my credit card for her order and had the audacity to say she has to look for herself AND she automatically added her gratuity! In my humble opinion she is a SCAMMER, which I stated to her manager. The manager did apologize and modify our bill but the damage was already done.

Atmosphere: 3

Food: 2

Service: 1

Sub par bar food. Drinks were not only weak due to lack of alcohol (I'm a light drinker)they lacked flavor altogether! Like no mango or strawberry flavor. We tried 4 different drinks and our frozen cocktails were like colored ice concoction......for a hefty price.

Atmosphere: 2

Food: 2

Service: 2

Overall service was great and had a wonderful time. Our server from Tropics, Paige Y. was awesome. She was very attentive during our daycation and went over and beyond to make sure we were well taken care of. The food was brought on time despite the fact we went during busy season. We recommend Hilton and ask for Paige as your server, you will not regret it.