Terrible, terrible, terrible! 1 hour and 30 minute for an oil change WITH an appointment! Only 1 person working and took 15 minutes just to drain and replace oil filter! And even though I order full synthetic, they fill a generic container so you don't really know what you're getting!
Carter C.
This Walmart within the last year put in a bunch of self checkout machines. This was my main complaint 3 years ago when I made my original review. After Publix raised their prices on everything I have decided to shop at this Walmart, and I can't lie I do not hate it anymore. It is way more tolerable going into that store just for groceries and doing your own checkout and leaving. Basically if you go there and you don't need to speak to anyone it's actually not a bad experience. I would give it a 4 star except for the fact that this Walmart is one of the busiest i've ever been in around 5pm or 6pm. I avoid these times at all costs and I only go on my days off at Noon or 2pm. When I go the shelves are always stocked, line for self checkout short if there is one, not crowded and overall a good experience. Overall this Walmart has impressed me as of recently. No complaints from me.
Ryan O.
Absolutely ridiculous. Store opens at 6am and I arrived at 6:20am to purchase something from electronics and they had me waiting till 7am to open the electronics. Meanwhile multiple different associates in the store tell me different things. "Oh wait the person is coming at 7" or "wait someone's on their way to open it for you" meanwhile no one showed up. Then said the 7am employee would get the key. Why can a manager not get the key but an employee can? Try assisting your customers for once. Do better Walmart.
Amy W.
Came to ask about how long a battery installation would take. Went inside only to be told I had to ask the people outside. That was fine, the girl inside was polite and I didn't know, so no big. Went outside to the little tent, but there was no one there. So I waited for about 5 minutes. When Shaniki finally did come up to the tent, she completely bypassed me to go start setting up a service for the guy in the car. He was there first, so I get that, but the LEAST she could have done was said "I'll be right with you" instead of just acting like I didn't exist. So she takes about 10-15 minutes to get this guy's service set up, I'm waiting patiently outside in the hot sun the whole time. She finally comes back AND DOES IT AGAIN. GOES TO THE CAR THAT JUST PULLED UP INSTEAD OF EVEN ACKNOWLEDGING ME STANDING THERE. So I let her talk to the lady and then I interject to ask my question. One of the guys that was working on the cars is there now and he says it's gonna take about 2.5-3 hours. Cool. Except when I say thank you, that was all I needed and all I've been standing here for, HE gets rude with me like "that's what you get for coming to Walmart." I wish I got his name, but I didn't see a name tag in the brief interaction. Either way I'm definitely going somewhere else cuz if I'm gonna be waiting for hours, I'd at least like to do it with staff that are polite and know wtf customer service actually is.
Arianna M.
This Walmart bakery had the best donut variety box I had ever had out of the many Walmarts I've ever visited in my life.
Antonio H
Dare America! It’s a drug prevention program for kids in school. We take one time donations for suicide prevention and anti-bullying for grades K-12.
Sarah F.
This is such a busy location. The staff aren't having a good time working there and the customers know this and walk all over them and other customers. The workers feel under supported. It seems like no one knows how to behave (line cutting, arguing with staff about basic questions, disorganized shelves and leaving products wherever.) something about this location brings out the worst in everyone.
Jeremy L.
KUDOS and thanks to Mike, the team leader, for providing supreme quality customer service at Walmart on Kirkman Road. He relayed the correct information about obtaining a fishing license freshwater and saltwater with the appropriate fees. I was shopping for baby food and found what I wanted. The ambiance was clean and bright.
Lupitaa L.
Ghetto Walmart. Lines are always so long, workers are rude and also they don't accept returns/ exchanges. No rules are in fine print as to returns/exchanges, it just depends on how the miserable manager on duty is feeling that day.
Dr. L.
I try very hard not to shop at this store and chain. They have the worst customer service that I have ever seen. It's hard to understand how they stay open. I think it is only a matter of time until Amazon finishes them off... This location is in an economically challenged area. The store staff are a bad combination of poorly educated and poorly trained. Most staff act like you are bothering them if you ask them a question. Many do not speak English at all. If you are desperate, and don't need any kind of help, you might get in and out ok during the day. Do not go here at night... The SuperCenter in Ocoee is better but not much. This entire chain needs to go away...
Terrible customer services. They only have 1/8 the checkout lines open. Took me longer to wait in the checkout line than to shop for 10 items. Employees don't care. Lots of loitering. Parking lot is dirty and poorly lit. They never have what I need. Don't come here if your in Orlando or from out of town.
Raymond M.
Worst Walmart ever. A lot of employees standing around doing absolutely nothing while only 1 register open 45 minutes before they close. You'd think they'd open more registers so customers can leave & they can get to cleaning & going home themselves. Ask a manager (if you're lucky enough to find one) to open more registers & they either laugh & say they're short staffed or ignore you completely. Funny thing is they say this to you as you're witnessing all the lazy employees standing around. Honestly, I refuse to allow my hard earned money keep these people in business so I just left my fully loaded cartful of groceries right in the self checkout lane for them to put away because there is no way I'm going through self checkout with $300 in groceries. DO BETTER WALMART! Sam Walton is turning in his grave. Smh
Amir B.
Went to purchase a funko pop for the new upcoming Black Panther movie. On their website has it advertised for 11.88 they were trying to sell it to me for 83.88! they are telling me they refuse to honor their price online and refused to even approach me and do their job. Worst Walmart I have ever been in America. Do not spend your money at this location. There are plenty of Walmarts around that treat their customers better
Frank N.
One word. Getho. Come here only in case of emergency. Dirty parkin area, messy shelves, employees are rude and cold, lines are long including 2 am, gang smokes joint at the enteance door.. this place is horrible, would you still buy vegetables at this place? i have warned you.
Nina D.
This Walmart was so horribly staffed. Workers were just standing around and there was only one register open. Then they proceeded to open a few more. The lines were very long for how many people they could've had working the registers. Do better.
Terrible, terrible, terrible! 1 hour and 30 minute for an oil change WITH an appointment! Only 1 person working and took 15 minutes just to drain and replace oil filter! And even though I order full synthetic, they fill a generic container so you don't really know what you're getting!
This Walmart within the last year put in a bunch of self checkout machines. This was my main complaint 3 years ago when I made my original review. After Publix raised their prices on everything I have decided to shop at this Walmart, and I can't lie I do not hate it anymore. It is way more tolerable going into that store just for groceries and doing your own checkout and leaving. Basically if you go there and you don't need to speak to anyone it's actually not a bad experience. I would give it a 4 star except for the fact that this Walmart is one of the busiest i've ever been in around 5pm or 6pm. I avoid these times at all costs and I only go on my days off at Noon or 2pm. When I go the shelves are always stocked, line for self checkout short if there is one, not crowded and overall a good experience. Overall this Walmart has impressed me as of recently. No complaints from me.
Absolutely ridiculous. Store opens at 6am and I arrived at 6:20am to purchase something from electronics and they had me waiting till 7am to open the electronics. Meanwhile multiple different associates in the store tell me different things. "Oh wait the person is coming at 7" or "wait someone's on their way to open it for you" meanwhile no one showed up. Then said the 7am employee would get the key. Why can a manager not get the key but an employee can? Try assisting your customers for once. Do better Walmart.
Came to ask about how long a battery installation would take. Went inside only to be told I had to ask the people outside. That was fine, the girl inside was polite and I didn't know, so no big. Went outside to the little tent, but there was no one there. So I waited for about 5 minutes. When Shaniki finally did come up to the tent, she completely bypassed me to go start setting up a service for the guy in the car. He was there first, so I get that, but the LEAST she could have done was said "I'll be right with you" instead of just acting like I didn't exist. So she takes about 10-15 minutes to get this guy's service set up, I'm waiting patiently outside in the hot sun the whole time. She finally comes back AND DOES IT AGAIN. GOES TO THE CAR THAT JUST PULLED UP INSTEAD OF EVEN ACKNOWLEDGING ME STANDING THERE. So I let her talk to the lady and then I interject to ask my question. One of the guys that was working on the cars is there now and he says it's gonna take about 2.5-3 hours. Cool. Except when I say thank you, that was all I needed and all I've been standing here for, HE gets rude with me like "that's what you get for coming to Walmart." I wish I got his name, but I didn't see a name tag in the brief interaction. Either way I'm definitely going somewhere else cuz if I'm gonna be waiting for hours, I'd at least like to do it with staff that are polite and know wtf customer service actually is.
This Walmart bakery had the best donut variety box I had ever had out of the many Walmarts I've ever visited in my life.
Dare America! It’s a drug prevention program for kids in school. We take one time donations for suicide prevention and anti-bullying for grades K-12.
This is such a busy location. The staff aren't having a good time working there and the customers know this and walk all over them and other customers. The workers feel under supported. It seems like no one knows how to behave (line cutting, arguing with staff about basic questions, disorganized shelves and leaving products wherever.) something about this location brings out the worst in everyone.
KUDOS and thanks to Mike, the team leader, for providing supreme quality customer service at Walmart on Kirkman Road. He relayed the correct information about obtaining a fishing license freshwater and saltwater with the appropriate fees. I was shopping for baby food and found what I wanted. The ambiance was clean and bright.
Ghetto Walmart. Lines are always so long, workers are rude and also they don't accept returns/ exchanges. No rules are in fine print as to returns/exchanges, it just depends on how the miserable manager on duty is feeling that day.
I try very hard not to shop at this store and chain. They have the worst customer service that I have ever seen. It's hard to understand how they stay open. I think it is only a matter of time until Amazon finishes them off... This location is in an economically challenged area. The store staff are a bad combination of poorly educated and poorly trained. Most staff act like you are bothering them if you ask them a question. Many do not speak English at all. If you are desperate, and don't need any kind of help, you might get in and out ok during the day. Do not go here at night... The SuperCenter in Ocoee is better but not much. This entire chain needs to go away...
Restaurantji Recommends
Terrible customer services. They only have 1/8 the checkout lines open. Took me longer to wait in the checkout line than to shop for 10 items. Employees don't care. Lots of loitering. Parking lot is dirty and poorly lit. They never have what I need. Don't come here if your in Orlando or from out of town.
Worst Walmart ever. A lot of employees standing around doing absolutely nothing while only 1 register open 45 minutes before they close. You'd think they'd open more registers so customers can leave & they can get to cleaning & going home themselves. Ask a manager (if you're lucky enough to find one) to open more registers & they either laugh & say they're short staffed or ignore you completely. Funny thing is they say this to you as you're witnessing all the lazy employees standing around. Honestly, I refuse to allow my hard earned money keep these people in business so I just left my fully loaded cartful of groceries right in the self checkout lane for them to put away because there is no way I'm going through self checkout with $300 in groceries. DO BETTER WALMART! Sam Walton is turning in his grave. Smh
Went to purchase a funko pop for the new upcoming Black Panther movie. On their website has it advertised for 11.88 they were trying to sell it to me for 83.88! they are telling me they refuse to honor their price online and refused to even approach me and do their job. Worst Walmart I have ever been in America. Do not spend your money at this location. There are plenty of Walmarts around that treat their customers better
One word. Getho. Come here only in case of emergency. Dirty parkin area, messy shelves, employees are rude and cold, lines are long including 2 am, gang smokes joint at the enteance door.. this place is horrible, would you still buy vegetables at this place? i have warned you.
This Walmart was so horribly staffed. Workers were just standing around and there was only one register open. Then they proceeded to open a few more. The lines were very long for how many people they could've had working the registers. Do better.