Recommended dishes: Baked Potato with Cheese and Bacon, Wendy's Hot & Crispy Fries
Lilian Pardo
I went to the restaurant to order. They said I had to use the self checkout, the machine is old can't accept tap.I went to talk in the counter, he confirmed the only one that can accept tap is the one in the counter. But even with 5 employees looking at me. He look at me and said: I have nobody to charge you. I can't sell nothing right now with tap. Really? Very disrespectful!!!
Edward Duran
They only server medium or large. I asked for the small price combo, and was told “we only sell medium or large” at
Atmosphere: 5
Food: 5
Service: 1
bones ccl
I don't mind eating here as long as I show up before the lunch rush. They rarely get my order wrong. The dining room is cleaned. But if there's a rush service tends to slow down
Atmosphere: 4
Food: 4
Service: 4
Arrianna Marie
Had recently just ordered through the app, pulled up to the window and the employee at the window made us pull up to the white line. We waited for our food, a girl brought out our food. We kindly mentioned that there were a couple items missing so she had to go back in and grab it. While we waited on that.. we noticed that we were missing one more item and as bad as we felt to tell her because we did not want her to go back and forth it was dressing for the salad (no one likes a dry salad) so, when she came back we told her “so sorry, but we’re missing the dressing” she proceeds to say “it should be in the packet” we told her it’s not in there and the employee responds “are you sure” like if we were lying.. every-time we come here there’s always an issue with the service or always something missing. I don’t think you should proceed to question the customer when they say something is missing. The service here lacks quality and even though it's fast food people should be treated kindly especially when we reacted kindly to the employee.
Atmosphere: 1
Food: 3
Service: 1
Warhawk
Was asked to pull forward while I waited for my food immediately after paying the cashier, I ignored the request because while I drove past the windows the restaurant was completely empty which makes sense because its "late in the evening" after ignoring the request the cashier asked me a second time to pull forward. I informed the cashier that I would not until I received my food. Was informed that they had other orders....Like guy I'm the only customer here and nobody is behind me in the drive through I can see in my rear-view mirror AND your dine in section is empty. I was very polite about it, but upon the refusal to pull forward, the chaos erupted inside the Wendys kitchen, because now they actually had to work according to their company policy because they cannot push a button and say on the computer, I received my food! When I didn't, so now the clock actually matters and they cannot make my food at their leizure, employees were yelling at other employees to and Qoute "PUT THE SANDWHICH IN THE BAG, PUT THE SANDWHICH IN THE BAG, GET OFF YOUR PHONE AND STOP LOOKING CUTE AND FLIRTING WITH YOUR STREAM!!!! PUT THE SANDWHICH IN THE BAG!!!! As other employees chimed in and began yelling and stressing one male employee could be heard yelling "YOU GOT ME ON FOUR STATIONS!" Not only do they clearly seem poorly trained or are being poorly managed, perhaps both, both drinks were the same instead of being the correct flavors as I ordered 1x Coke and 1x Dr Pepper, one of the sandwiches was missing bacon and I paid for a meal combo that costs extra to have "the bacon"!!. I choose not to drive back because why would I??? This location cannot properly do their jobs to make 2x combo meals for literally 1# car in their drive through. Food left a lot to be desired, however it doesn't matter too much as I won't be returning.
Atmosphere: 1
Food: 3
Service: 1
Ant
Bad service. I ordered drive
Atmosphere: 1
Food: 2
Service: 1
Jojo Andres
The guy in the drive thru didn't do his job well, i paid $17+ for my order. trusting him, that he is doing his job well. Unfortunately he is not my order is missing one burger. He likes to play with his co workers while his doing his job.
Atmosphere: 3
Food: 3
Service: 1
Tyler Patrick
Usually the management ive seen there is amazing but tonight there was different management who couldn't even switch a small soda for a large..on the app, it gives you the option to pick small, med, or LG.... I picked small on accident and she acted like switching to large was going to bankrupt the restaurant... I work in management, and thus is not how you help the guests. Soda is so cheap...but this is not the way.. the morning management is great
Atmosphere: 3
Food: 3
Service: 1
Nicole F.
With so many other fast food restaurants in the area just go somewhere else. Every time I come here they make me pull forward and wait, even if there's not any one else in line. I always have to wait at least 5-10 minutes for them to bring my food out because "they need to make it" and yet it's never hot or fresh.
Came through the drive thru today around 3:00pm … Sat there for almost 3 minutes before someone greeted me and let me know that she’ll be right with me … then waited an additional 5 minutes waiting for my order to be took and the reason was “ it was an issue at the window” boom I’m like okay I’m patient enough. So NEXT I order my food ask for my biggie deal with baconator fries …. I get regular fries, cheese sauce but it was cold! , and no ketchup/mustard or onions on my double stack without me mentioning I don’t want any! At a point I am disappointed and would have loved my money back but I didn’t want to give them more of a hard time then they was having. Idk who the manager is but please help your workers Out and train them to answer within the first 3 seconds even if it’s saying hello and making us hold.
Food: 1
Service: 1
Recommended dishes: Baconator Fries with Cheese
omar lizardi
I just left this restaurant with the worst experience ever. The so called manager was rude and did not want to take my order from my 2 coupons in drive-thru. Gave me and wife attitude. Told i can only use 1 coupon per car not per order. The ignorant manager and the employees there should be fired and replaced.
Service: 1
Steven Gold
Food was fresh, service was great and the place was clean for late in the day. Definitely will return here in the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Asiago Ranch, Dave's Double, Spicy Chicken Sandwich, Baked Potato with Cheese Also Cheese Fries with Bacon, Baked Potato with Cheese and Bacon, Wendy’S French Fries, Big Bacon Classic, Wendy’S Baked Potatoes, Wendy’S Classic Chocolate and Vanilla Frosty Desserts
Sarah
My 2nd time picking up from this location and both times they gave me the wrong items. The location at the Loop is much better.
Atmosphere: 1
Food: 1
Service: 1
Belle Noelle
after aggressively rushing us through the drive thru even though there was no one behind us, they forgot my nuggets and my potato- so I had no food, and the patty on my grandma's burger. guess my bf is the only one who gets dinner. charged us for the whole thing though of
I like Wendy’s better than McDonald’s and Burger
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Potato with Cheese and Bacon, Wendy's Hot & Crispy Fries
I went to the restaurant to order. They said I had to use the self checkout, the machine is old can't accept tap.I went to talk in the counter, he confirmed the only one that can accept tap is the one in the counter. But even with 5 employees looking at me. He look at me and said: I have nobody to charge you. I can't sell nothing right now with tap. Really? Very disrespectful!!!
They only server medium or large. I asked for the small price combo, and was told “we only sell medium or large” at
Atmosphere: 5
Food: 5
Service: 1
I don't mind eating here as long as I show up before the lunch rush. They rarely get my order wrong. The dining room is cleaned. But if there's a rush service tends to slow down
Atmosphere: 4
Food: 4
Service: 4
Had recently just ordered through the app, pulled up to the window and the employee at the window made us pull up to the white line. We waited for our food, a girl brought out our food. We kindly mentioned that there were a couple items missing so she had to go back in and grab it. While we waited on that.. we noticed that we were missing one more item and as bad as we felt to tell her because we did not want her to go back and forth it was dressing for the salad (no one likes a dry salad) so, when she came back we told her “so sorry, but we’re missing the dressing” she proceeds to say “it should be in the packet” we told her it’s not in there and the employee responds “are you sure” like if we were lying.. every-time we come here there’s always an issue with the service or always something missing. I don’t think you should proceed to question the customer when they say something is missing. The service here lacks quality and even though it's fast food people should be treated kindly especially when we reacted kindly to the employee.
Atmosphere: 1
Food: 3
Service: 1
Was asked to pull forward while I waited for my food immediately after paying the cashier, I ignored the request because while I drove past the windows the restaurant was completely empty which makes sense because its "late in the evening" after ignoring the request the cashier asked me a second time to pull forward. I informed the cashier that I would not until I received my food. Was informed that they had other orders....Like guy I'm the only customer here and nobody is behind me in the drive through I can see in my rear-view mirror AND your dine in section is empty. I was very polite about it, but upon the refusal to pull forward, the chaos erupted inside the Wendys kitchen, because now they actually had to work according to their company policy because they cannot push a button and say on the computer, I received my food! When I didn't, so now the clock actually matters and they cannot make my food at their leizure, employees were yelling at other employees to and Qoute "PUT THE SANDWHICH IN THE BAG, PUT THE SANDWHICH IN THE BAG, GET OFF YOUR PHONE AND STOP LOOKING CUTE AND FLIRTING WITH YOUR STREAM!!!! PUT THE SANDWHICH IN THE BAG!!!! As other employees chimed in and began yelling and stressing one male employee could be heard yelling "YOU GOT ME ON FOUR STATIONS!" Not only do they clearly seem poorly trained or are being poorly managed, perhaps both, both drinks were the same instead of being the correct flavors as I ordered 1x Coke and 1x Dr Pepper, one of the sandwiches was missing bacon and I paid for a meal combo that costs extra to have "the bacon"!!. I choose not to drive back because why would I??? This location cannot properly do their jobs to make 2x combo meals for literally 1# car in their drive through. Food left a lot to be desired, however it doesn't matter too much as I won't be returning.
Atmosphere: 1
Food: 3
Service: 1
Bad service. I ordered drive
Atmosphere: 1
Food: 2
Service: 1
The guy in the drive thru didn't do his job well, i paid $17+ for my order. trusting him, that he is doing his job well. Unfortunately he is not my order is missing one burger. He likes to play with his co workers while his doing his job.
Atmosphere: 3
Food: 3
Service: 1
Usually the management ive seen there is amazing but tonight there was different management who couldn't even switch a small soda for a large..on the app, it gives you the option to pick small, med, or LG.... I picked small on accident and she acted like switching to large was going to bankrupt the restaurant... I work in management, and thus is not how you help the guests. Soda is so cheap...but this is not the way.. the morning management is great
Atmosphere: 3
Food: 3
Service: 1
With so many other fast food restaurants in the area just go somewhere else. Every time I come here they make me pull forward and wait, even if there's not any one else in line. I always have to wait at least 5-10 minutes for them to bring my food out because "they need to make it" and yet it's never hot or fresh.
Restaurantji Recommends
Came through the drive thru today around 3:00pm … Sat there for almost 3 minutes before someone greeted me and let me know that she’ll be right with me … then waited an additional 5 minutes waiting for my order to be took and the reason was “ it was an issue at the window” boom I’m like okay I’m patient enough. So NEXT I order my food ask for my biggie deal with baconator fries …. I get regular fries, cheese sauce but it was cold! , and no ketchup/mustard or onions on my double stack without me mentioning I don’t want any! At a point I am disappointed and would have loved my money back but I didn’t want to give them more of a hard time then they was having. Idk who the manager is but please help your workers Out and train them to answer within the first 3 seconds even if it’s saying hello and making us hold.
Food: 1
Service: 1
Recommended dishes: Baconator Fries with Cheese
I just left this restaurant with the worst experience ever. The so called manager was rude and did not want to take my order from my 2 coupons in drive-thru. Gave me and wife attitude. Told i can only use 1 coupon per car not per order. The ignorant manager and the employees there should be fired and replaced.
Service: 1
Food was fresh, service was great and the place was clean for late in the day. Definitely will return here in the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Asiago Ranch, Dave's Double, Spicy Chicken Sandwich, Baked Potato with Cheese Also Cheese Fries with Bacon, Baked Potato with Cheese and Bacon, Wendy’S French Fries, Big Bacon Classic, Wendy’S Baked Potatoes, Wendy’S Classic Chocolate and Vanilla Frosty Desserts
My 2nd time picking up from this location and both times they gave me the wrong items. The location at the Loop is much better.
Atmosphere: 1
Food: 1
Service: 1
after aggressively rushing us through the drive thru even though there was no one behind us, they forgot my nuggets and my potato- so I had no food, and the patty on my grandma's burger. guess my bf is the only one who gets dinner. charged us for the whole thing though of
Atmosphere: 1
Food: 1
Service: 1