I did a delivery order due to a busy schedule and needing some hot coffee, ended up spending $20.68 on a small meal with the hot coffee. The order arrived with missing items, including the hot coffee that was the reason for the whole thing. I contacted Wendy's the same day and was put through the ringer of trying to get a resolution. The final resolution, 5 days later: ignored emails and, after a phone call and some teeth pulling, a $1.74 refund.
I understand Wendy's outsources its delivery services, but if it's offered directly in the Wendy's app, then Wendy's needs to take responsibility for when it's messed up.
Patricia Seville
We enjoy your chicken apple walnut, salad.That's what we get every time we enjoy it very much.
Atmosphere: 5
Food: 5
Service: 5
Joe Davenport
What else is there to say about Wendy's...
Atmosphere: 3
Food: 3
Service: 3
James Cowan
Showed up at 5 minutes until closing after a long flight to Orlando. Staff was still friendly and made me a hot, fresh burger.
Food: 5
Service: 5
Tom Tweit
Not up to their usual standards. The biscuits were undergone and gummy.
Atmosphere: 5
Food: 3
Service: 5
Brian Barton
Good breakfast food
Atmosphere: 5
Food: 5
Service: 5
Loraylie
Avoid this wendys the service is slow we waited for 30 minutes for a order
Atmosphere: 1
Food: 1
Service: 1
James Barr
This Wendy's has the new AI ordering system at the drive thru, it's awesome, it handled our customized order perfectly. The food was solid for fast food, typical Wendy's.
Atmosphere: 3
Food: 4
Service: 4
Joe Stef
If you order online be sure to call the sure to make sure they give you sauces. I have never met a store where if you ask for nuggets with bbq you don’t get the bbq, at that point don’t even give me the nuggets. The workers think by messing peoples orders up, it makes them feel better about working. Scary scary people
Atmosphere: 1
Food: 1
Service: 1
Samantha Gomez
they are very slow inside and in the drive thru, i have waited 30 minutes for my food and the fastest they’ve ever been is maybe 20 minutes. they never have anyone at the register and they maybe only 2 actual nice and respectful employees. the mcdonald’s next door is faster and better customer service surprisingly. Even the managers are just as rude and slow. no one pays attention to you if you wait at the counter or will even try to help you.
The menu in the drive thru lists coca cola freestyle and displays one price, $2.99. I order three large drinks, and get charged $3.49 each. I ask the person at the window about the discrepancy, and they told me only the small is $2.49. So... I said $2.99, not $2.49 and the menu lists only one price, so that is bait and switch. I guess 2.49/2.99/3.49 for small/medium/large, but you'll never know from the menu. Also, the drive through uses AI, so I only got two of my three drinks because 2 coca colas is apparently the same as 1 coca cola to the AI. This visit was terrible.
Atmosphere: 2
Food: 2
Service: 1
Trey or Richard H
Andy is amazing
Atmosphere: 5
Food: 5
Service: 5
Katie Acevedo
AI ruined it. I am not against AI but for this situation it was stupid.
Angel Johnson
It was weird talking to a robot while ordering but he was able to come right on when I needed him!
Atmosphere: 5
Food: 5
Service: 5
Yarelis Hutcheson
Quick, professional, good quality. Clean bathrooms.
I did a delivery order due to a busy schedule and needing some hot coffee, ended up spending $20.68 on a small meal with the hot coffee. The order arrived with missing items, including the hot coffee that was the reason for the whole thing. I contacted Wendy's the same day and was put through the ringer of trying to get a resolution. The final resolution, 5 days later: ignored emails and, after a phone call and some teeth pulling, a $1.74 refund.
I understand Wendy's outsources its delivery services, but if it's offered directly in the Wendy's app, then Wendy's needs to take responsibility for when it's messed up.
We enjoy your chicken apple walnut, salad.That's what we get every time we enjoy it very much.
Atmosphere: 5
Food: 5
Service: 5
What else is there to say about Wendy's...
Atmosphere: 3
Food: 3
Service: 3
Showed up at 5 minutes until closing after a long flight to Orlando. Staff was still friendly and made me a hot, fresh burger.
Food: 5
Service: 5
Not up to their usual standards. The biscuits were undergone and gummy.
Atmosphere: 5
Food: 3
Service: 5
Good breakfast food
Atmosphere: 5
Food: 5
Service: 5
Avoid this wendys the service is slow we waited for 30 minutes for a order
Atmosphere: 1
Food: 1
Service: 1
This Wendy's has the new AI ordering system at the drive thru, it's awesome, it handled our customized order perfectly. The food was solid for fast food, typical Wendy's.
Atmosphere: 3
Food: 4
Service: 4
If you order online be sure to call the sure to make sure they give you sauces. I have never met a store where if you ask for nuggets with bbq you don’t get the bbq, at that point don’t even give me the nuggets. The workers think by messing peoples orders up, it makes them feel better about working. Scary scary people
Atmosphere: 1
Food: 1
Service: 1
they are very slow inside and in the drive thru, i have waited 30 minutes for my food and the fastest they’ve ever been is maybe 20 minutes. they never have anyone at the register and they maybe only 2 actual nice and respectful employees. the mcdonald’s next door is faster and better customer service surprisingly. Even the managers are just as rude and slow. no one pays attention to you if you wait at the counter or will even try to help you.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The menu in the drive thru lists coca cola freestyle and displays one price, $2.99. I order three large drinks, and get charged $3.49 each. I ask the person at the window about the discrepancy, and they told me only the small is $2.49. So... I said $2.99, not $2.49 and the menu lists only one price, so that is bait and switch. I guess 2.49/2.99/3.49 for small/medium/large, but you'll never know from the menu. Also, the drive through uses AI, so I only got two of my three drinks because 2 coca colas is apparently the same as 1 coca cola to the AI. This visit was terrible.
Atmosphere: 2
Food: 2
Service: 1
Andy is amazing
Atmosphere: 5
Food: 5
Service: 5
AI ruined it. I am not against AI but for this situation it was stupid.
It was weird talking to a robot while ordering but he was able to come right on when I needed him!
Atmosphere: 5
Food: 5
Service: 5
Quick, professional, good quality. Clean bathrooms.
Atmosphere: 5
Food: 5
Service: 5
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