WORST WENDY'S LOCATION EVER. The management is terrible, my boyfriend made a mobile pickup order for this location, when we drove over to pick up the order, they claimed there was no order even though it clearly went through on the app. I've already confirmed this is a location specific/management issue because on multiple occasions I have attempted to make an order and they consistently claim there was no order made. They don't even bother to check their mobile orders and get an attitude with you for daring to ask where your food is, even if as politely as possible. When I do show up to dine-in, the food is as low quality as ever. Most Wendy's locations aside from this specific one have decent food. Go to East Colonial instead, even if it's more of a drive. You won't regret it.
roni guzman
order cheese fryes and it was cold the cheese also the food is not the same as other wendys the maneger or i dont knoe whats goin on with them thaw why tha wendys is always emty nobody go there so maneger fix your bussines terrible customer service also never goin back sorry
Atmosphere: 1
Food: 1
Service: 1
Violet
Whoever is working the window aug 5th around 2:30pm DESERVES A RAISE!!! Great customer service.
I had an issue with the app where I wasn’t sure the name I had signed up with because the app was only showing my initials. When I said my initials, we both were a little confused but she helped me out so much, and got my order right. Wish I got her name, but she should be the model for others in food service.
Atmosphere: 5
Food: 5
Service: 5
Roxanne Martinez
This place gets worse and worse. At least the AI where you tell your order at the drive through isn't rude. But you'll be lucky to even get fresh fries and a hot patty for your burger here. Such a shame.
Atmosphere: 1
Food: 1
Service: 1
Victor Pagan
I enjoy the chicken nuggets. Their breakfast, special and the chicken sandwiches, delicious.
Atmosphere: 5
Food: 5
Service: 5
J D
NO COKE, NO NAPKINS, NO KETCHUP. Long line, poor service. This place should CLOSE DOWN.
Atmosphere: 1
Food: 2
Service: 2
Alberto Maxilla
Who ever hired Chris you are goated. I’ve been to many Wendy’s as a driver and this men when above and beyond, get him a raise lol best experience I’ve ever had at a Wendy’s!!!!
Atmosphere: 5
Food: 5
Service: 5
Ruben Stella
Fast service
Atmosphere: 5
Food: 5
Service: 5
Bill Smith
Order was completely wrong. The receipt was correct but the food was not. Second time this has happened at this location.
Food: 1
Service: 1
Stephen Brown
Mediocre food. Very inattentive service. Order incorrect. I will not be back to this location, perhaps no Wendy's anywhere.
This place is very close to the nighbourhoods you can literally walk here if you live in Andover Lakes or etc. I saw the other reviews so I am giving 4 stars becuase of that.
My favorite is the chili, chicken and burgers are great too. Drive thru staff must have had a rough evening, hope it gets better.
Atmosphere: 5
Food: 5
Service: 4
Mike Stout
Got ketchup instead of mustard, but at least the 'no tomato' part was accurate!
Atmosphere: 4
Food: 4
Service: 4
Princess Leiah
I had an incredibly disappointing experience at this location. The customer service was extremely rude, especially from one employee who did not provide her name. She was a short Caucasian woman with a ponytail working around 8 PM on Friday. Her interaction with an elderly Black woman was completely unacceptable and left a very negative impression. I am not sure if she is new, but her lack of communication skills might explain it. If she is not new, then the behavior is even more concerning and should be addressed immediately. Thankfully, the manager on duty was polite and professional, which I appreciated. However, if this employee does not want to work in fast food or treat all customers with basic respect and decency, she should not be in a customer-facing role. Everyone deserves to be treated kindly, especially in a place that serves the public.
Atmosphere: 1
Food: 2
Service: 1
Zenairo
This Wendy's is a home run every time. Perfect order, taste, quality, packaging, speed, thanks!
WORST WENDY'S LOCATION EVER. The management is terrible, my boyfriend made a mobile pickup order for this location, when we drove over to pick up the order, they claimed there was no order even though it clearly went through on the app. I've already confirmed this is a location specific/management issue because on multiple occasions I have attempted to make an order and they consistently claim there was no order made. They don't even bother to check their mobile orders and get an attitude with you for daring to ask where your food is, even if as politely as possible. When I do show up to dine-in, the food is as low quality as ever. Most Wendy's locations aside from this specific one have decent food. Go to East Colonial instead, even if it's more of a drive. You won't regret it.
order cheese fryes and it was cold the cheese also the food is not the same as other wendys the maneger or i dont knoe whats goin on with them thaw why tha wendys is always emty nobody go there so maneger fix your bussines terrible customer service also never goin back sorry
Atmosphere: 1
Food: 1
Service: 1
Whoever is working the window aug 5th around 2:30pm DESERVES A RAISE!!! Great customer service.
I had an issue with the app where I wasn’t sure the name I had signed up with because the app was only showing my initials. When I said my initials, we both were a little confused but she helped me out so much, and got my order right. Wish I got her name, but she should be the model for others in food service.
Atmosphere: 5
Food: 5
Service: 5
This place gets worse and worse. At least the AI where you tell your order at the drive through isn't rude. But you'll be lucky to even get fresh fries and a hot patty for your burger here. Such a shame.
Atmosphere: 1
Food: 1
Service: 1
I enjoy the chicken nuggets. Their breakfast, special and the chicken sandwiches, delicious.
Atmosphere: 5
Food: 5
Service: 5
NO COKE, NO NAPKINS, NO KETCHUP. Long line, poor service. This place should CLOSE DOWN.
Atmosphere: 1
Food: 2
Service: 2
Who ever hired Chris you are goated. I’ve been to many Wendy’s as a driver and this men when above and beyond, get him a raise lol best experience I’ve ever had at a Wendy’s!!!!
Atmosphere: 5
Food: 5
Service: 5
Fast service
Atmosphere: 5
Food: 5
Service: 5
Order was completely wrong. The receipt was correct but the food was not. Second time this has happened at this location.
Food: 1
Service: 1
Mediocre food. Very inattentive service. Order incorrect. I will not be back to this location, perhaps no Wendy's anywhere.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
This place is very close to the nighbourhoods you can literally walk here if you live in Andover Lakes or etc. I saw the other reviews so I am giving 4 stars becuase of that.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Hamburger, Spicy Chicken Sandwich
My favorite is the chili, chicken and burgers are great too. Drive thru staff must have had a rough evening, hope it gets better.
Atmosphere: 5
Food: 5
Service: 4
Got ketchup instead of mustard, but at least the 'no tomato' part was accurate!
Atmosphere: 4
Food: 4
Service: 4
I had an incredibly disappointing experience at this location. The customer service was extremely rude, especially from one employee who did not provide her name. She was a short Caucasian woman with a ponytail working around 8 PM on Friday. Her interaction with an elderly Black woman was completely unacceptable and left a very negative impression. I am not sure if she is new, but her lack of communication skills might explain it. If she is not new, then the behavior is even more concerning and should be addressed immediately. Thankfully, the manager on duty was polite and professional, which I appreciated. However, if this employee does not want to work in fast food or treat all customers with basic respect and decency, she should not be in a customer-facing role. Everyone deserves to be treated kindly, especially in a place that serves the public.
Atmosphere: 1
Food: 2
Service: 1
This Wendy's is a home run every time. Perfect order, taste, quality, packaging, speed, thanks!
Atmosphere: 5
Food: 5
Service: 5
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