Stay away! 2 years ago this wendys was decent but it got so busy with booming population & new manager that the quality has decreased significantly. Service & food is horrible. The male supervisor acts like a Diva. Customer is supposed to be right but here they don't give a rip. Wendys can be fresh just not here. Don't bring yourself or anyone you care about here. you're better off going to Race Trak next door.
Atmosphere: 1
Food: 1
Service: 1
Li Liu
Arrived hotel in opposite street and tried to find food. Restaurant Front door is closed . Tried to order through drive through window. They refused to serve food because they have ridiculous policy not to serve without a car!!!???
Patricia Young
Gave us a free Frosty and it made our day:)
Atmosphere: 5
Food: 5
Service: 5
Brian Light
The staff in this Wendy's are pathetic. You would think that customer service would be most important to a company that relies on their customers. I went to get 2 orders of biscuits and gravy and paid for extra gravy for both orders. When I received my order, there was no extra gravy. I ask the people for my extra gravy and they said they put it on the order and refused to give me extra. They said you usually only get 1 scoop and they put 2. It was still not enough so I ask for more and she refused to give it to me. I am or was the paying customer. I will not go back.
Atmosphere: 3
Food: 3
Service: 1
joe capraro
Drive through, fast service.
Food: 4
Service: 4
Cam “Cam” Arcila
Cold food. no counter service; just self serve kiosk. Incorrect order, ignored by all staff when standing at the desk to request manager, nobody answers the phone if you call to request manager.All in all this place is only good if you go through drive through, check all your food prior to leaving window, and complain on the spot about any issues. Disappointing this is our only option in Lake Nona, this franchise needs corporate to step in and straighten it out or shut it down.
Atmosphere: 1
Food: 1
Service: 1
Bryan Coupard
11:20am Thursday.Drive thru I waited after I pulled up. Heard a low voice, so I tried to give my order aand was abruptly TOLD to "HOLD ON".....rude.Gave the order, got down the road and went to eat it. No juicy Wendy's burger. Just 2 plain patties between 2 plain buns......that's it. Tried calling 3 times.....no one answered
Atmosphere: 1
Food: 1
Service: 1
llamafamiliamadeit
Vegetarian options: Fish baked potatoes fries and salad is the only thing.
Atmosphere: 5
Food: 5
Service: 5
รชต ภู่ยิ้ม
My kids love the Burger
Atmosphere: 5
Food: 5
Service: 5
scarlet romero
DONT GO. DURING THEY DAY THEY TAKE FOREVER. AT NIGHT IS WORSE. BE PREPARED TO WAIT A RIDICULOUS TIME FRAME in the drive thru
Chicken was rubbery. Burgers are good... the guy came out with my order that was wrong and I told him the name on receipt isn't me. That's not my food. He said " Pappi that's you, here take..take that's you". I'm dumbfounded at this point cause he's willing to give away someone's order and then for me to take it. Be better. People rely on your service. I went inside and corrected my order but not an apology or explanation.
maryd1971 “QueenBee”
This place is AWFUL!!!! First of all you don't call someone "papi"...it's Sir or Ma'am!!! Second when you are told the order is wrong you fix it!! Period!! The so called manager if this place should be fired!!!
Atmosphere: 1
Food: 1
Service: 1
Terry Robinson
We ordered thru door dash and our dasher had to wait 40 minutes before our order was ready at the store and when we got our food it was lousy. Most of the salad was not eatable - lettuce brown. Apples were stale.
Food: 1
Service: 2
Labino Rexha
Very slow service and unprofessional. It takes 15 minutes to order a drive-thru.
Atmosphere: 1
Food: 1
Service: 1
Gentiana Murtezi
Wendy's needs professional people and know customer service, lake nona you can do
Stay away! 2 years ago this wendys was decent but it got so busy with booming population & new manager that the quality has decreased significantly. Service & food is horrible. The male supervisor acts like a Diva. Customer is supposed to be right but here they don't give a rip. Wendys can be fresh just not here. Don't bring yourself or anyone you care about here. you're better off going to Race Trak next door.
Atmosphere: 1
Food: 1
Service: 1
Arrived hotel in opposite street and tried to find food. Restaurant Front door is closed . Tried to order through drive through window. They refused to serve food because they have ridiculous policy not to serve without a car!!!???
Gave us a free Frosty and it made our day:)
Atmosphere: 5
Food: 5
Service: 5
The staff in this Wendy's are pathetic. You would think that customer service would be most important to a company that relies on their customers. I went to get 2 orders of biscuits and gravy and paid for extra gravy for both orders. When I received my order, there was no extra gravy. I ask the people for my extra gravy and they said they put it on the order and refused to give me extra. They said you usually only get 1 scoop and they put 2. It was still not enough so I ask for more and she refused to give it to me. I am or was the paying customer. I will not go back.
Atmosphere: 3
Food: 3
Service: 1
Drive through, fast service.
Food: 4
Service: 4
Cold food. no counter service; just self serve kiosk. Incorrect order, ignored by all staff when standing at the desk to request manager, nobody answers the phone if you call to request manager.All in all this place is only good if you go through drive through, check all your food prior to leaving window, and complain on the spot about any issues. Disappointing this is our only option in Lake Nona, this franchise needs corporate to step in and straighten it out or shut it down.
Atmosphere: 1
Food: 1
Service: 1
11:20am Thursday.Drive thru I waited after I pulled up. Heard a low voice, so I tried to give my order aand was abruptly TOLD to "HOLD ON".....rude.Gave the order, got down the road and went to eat it. No juicy Wendy's burger. Just 2 plain patties between 2 plain buns......that's it. Tried calling 3 times.....no one answered
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: Fish baked potatoes fries and salad is the only thing.
Atmosphere: 5
Food: 5
Service: 5
My kids love the Burger
Atmosphere: 5
Food: 5
Service: 5
DONT GO. DURING THEY DAY THEY TAKE FOREVER. AT NIGHT IS WORSE. BE PREPARED TO WAIT A RIDICULOUS TIME FRAME in the drive thru
Restaurantji Recommends
Chicken was rubbery. Burgers are good... the guy came out with my order that was wrong and I told him the name on receipt isn't me. That's not my food. He said " Pappi that's you, here take..take that's you". I'm dumbfounded at this point cause he's willing to give away someone's order and then for me to take it. Be better. People rely on your service. I went inside and corrected my order but not an apology or explanation.
This place is AWFUL!!!! First of all you don't call someone "papi"...it's Sir or Ma'am!!! Second when you are told the order is wrong you fix it!! Period!! The so called manager if this place should be fired!!!
Atmosphere: 1
Food: 1
Service: 1
We ordered thru door dash and our dasher had to wait 40 minutes before our order was ready at the store and when we got our food it was lousy. Most of the salad was not eatable - lettuce brown. Apples were stale.
Food: 1
Service: 2
Very slow service and unprofessional. It takes 15 minutes to order a drive-thru.
Atmosphere: 1
Food: 1
Service: 1
Wendy's needs professional people and know customer service, lake nona you can do
Atmosphere: 1
Food: 1
Service: 1