New manager Dave got rid of the old staff. This was probably the friendliest location in the county. I also saw him watching what looked like an adult movie on his phone. Will contact corporate about that.
Atmosphere: 1
Food: 2
Service: 1
Jackie Walter
This Dunkin’ used to be my favorite location not only because of location, but primarily the incredible staff and service. I have never experienced an issue, at least nothing notable. Unfortunately, this standard has not been met recently. Since the new manager (Dave I believe?) came into the store, all service quality AND drink orders have severely declined. I have since stopped coming to this location due to how horrible it has become. I now drive out of my way if I want Dunkin’, but with all things considered, it is worth it to not have to step foot into this specific location ever again. First off, the new manager is NOT meant for the customer service industry. He does not show any sort of kindness or competence when it comes to his job. He lacks the skill to make a simple coffee order correct, but most importantly, he creates a very uncomfortable environment. This is what led me to finally leave a review. I have witnessed the young girls who are apart of the staff be obviously uncomfortable around him. He does not attain an appropriate DISTANCE nor energy towards these young girls. It is abundantly clear how uncomfortable they are around him and it makes me sick. I could understand if this was a slight “vibe” i picked up once being there, but it was every time and it was clear that I was not the only one who noticed this. Other customers waiting with me have made comments to me about it as well. It is not right for a manger, let alone ANYONE, to act this way. These young girls should come to work and feel at ease, not uncomfortable and dreading it. I feel for them truly, again, which is why I had to write this review. I was concerned when I noticed the quality of service and product decline, but it is no question as to why it’s happening. It is the manager, Dave. I will never return to this location unless they reconsider who they hire, for the sake of the employees and customers.
Atmosphere: 1
Food: 2
Service: 1
Jennifer Pfeil
My favorite Dunkin on Beachside unfortunately there’s new staff and the accuracy of drinks has declined significantly. The new “manager” Dave is just as bad. Multiple drinks he has made have been incorrect and have even received a drink not even filled. I don’t know how you can take GREAT service and turn it upside down so quickly. SHAME ON YOU
Atmosphere: 2
Food: 3
Service: 1
Stephanie leblanc
Love this Dunkin Donuts. Great location and good people who work here. Especially Jimmy always so friendly and hard working. You are very lucky to have him as good help is hard to find. I seem to have bad luck with orders being right at other locations. Whenever I go to my Dunkin’s on Ocean shore Blvd, OBS. They always take care of me and do my orders right. I hope they never close this location. Thanks again to the great staff who make this place as great as it is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese Croissant
Esmeralda Delgado
Love it!
Atmosphere: 5
Food: 5
Service: 5
valerie Chirico
Coffee tastes like dirty dishwasher. Very small selection of donuts. Muffins have gone downhill.
Dave Smith
Went thru the drive thru to get coffee , apple fritter and hash browns . They gave me a bag that I’m assuming was the food . Then a few seconds later he passed me the coffee and says there you go . I get home and there are no hash browns . Meanwhile they were not busy so I’m not sure what getting the order correct is not a top priority ?
Vegetarian options: They used to have the Impossible breakfast sandwich which was a great option but not any more . I guess human health is not much of a concern at a donut shop . ?
Atmosphere: 3
Food: 3
Service: 2
Pink Lemonade
Love this location
Atmosphere: 5
Food: 5
Service: 5
daici fae
on vacation and decided to come get dunkin’ for our first morning here, we went in this location and stood for about 10 minutes without being greeted. the lady taking our order acted as if it was a chore and was very inconsiderate the entire time taking our order. once our order was taken we weren’t spoken to again and we noticed food being randomly placed on the counter and had to ask multiple times if it was ours after them saying “i don’t know if that’s your food, check”
New manager Dave got rid of the old staff. This was probably the friendliest location in the county. I also saw him watching what looked like an adult movie on his phone. Will contact corporate about that.
Atmosphere: 1
Food: 2
Service: 1
This Dunkin’ used to be my favorite location not only because of location, but primarily the incredible staff and service. I have never experienced an issue, at least nothing notable. Unfortunately, this standard has not been met recently. Since the new manager (Dave I believe?) came into the store, all service quality AND drink orders have severely declined. I have since stopped coming to this location due to how horrible it has become. I now drive out of my way if I want Dunkin’, but with all things considered, it is worth it to not have to step foot into this specific location ever again. First off, the new manager is NOT meant for the customer service industry. He does not show any sort of kindness or competence when it comes to his job. He lacks the skill to make a simple coffee order correct, but most importantly, he creates a very uncomfortable environment. This is what led me to finally leave a review. I have witnessed the young girls who are apart of the staff be obviously uncomfortable around him. He does not attain an appropriate DISTANCE nor energy towards these young girls. It is abundantly clear how uncomfortable they are around him and it makes me sick. I could understand if this was a slight “vibe” i picked up once being there, but it was every time and it was clear that I was not the only one who noticed this. Other customers waiting with me have made comments to me about it as well. It is not right for a manger, let alone ANYONE, to act this way. These young girls should come to work and feel at ease, not uncomfortable and dreading it. I feel for them truly, again, which is why I had to write this review. I was concerned when I noticed the quality of service and product decline, but it is no question as to why it’s happening. It is the manager, Dave. I will never return to this location unless they reconsider who they hire, for the sake of the employees and customers.
Atmosphere: 1
Food: 2
Service: 1
My favorite Dunkin on Beachside unfortunately there’s new staff and the accuracy of drinks has declined significantly. The new “manager” Dave is just as bad. Multiple drinks he has made have been incorrect and have even received a drink not even filled. I don’t know how you can take GREAT service and turn it upside down so quickly. SHAME ON YOU
Atmosphere: 2
Food: 3
Service: 1
Love this Dunkin Donuts. Great location and good people who work here. Especially Jimmy always so friendly and hard working. You are very lucky to have him as good help is hard to find. I seem to have bad luck with orders being right at other locations. Whenever I go to my Dunkin’s on Ocean shore Blvd, OBS. They always take care of me and do my orders right. I hope they never close this location. Thanks again to the great staff who make this place as great as it is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese Croissant
Love it!
Atmosphere: 5
Food: 5
Service: 5
Coffee tastes like dirty dishwasher. Very small selection of donuts. Muffins have gone downhill.
Went thru the drive thru to get coffee , apple fritter and hash browns . They gave me a bag that I’m assuming was the food . Then a few seconds later he passed me the coffee and says there you go . I get home and there are no hash browns . Meanwhile they were not busy so I’m not sure what getting the order correct is not a top priority ?
Vegetarian options: They used to have the Impossible breakfast sandwich which was a great option but not any more . I guess human health is not much of a concern at a donut shop . ?
Atmosphere: 3
Food: 3
Service: 2
Love this location
Atmosphere: 5
Food: 5
Service: 5
on vacation and decided to come get dunkin’ for our first morning here, we went in this location and stood for about 10 minutes without being greeted. the lady taking our order acted as if it was a chore and was very inconsiderate the entire time taking our order. once our order was taken we weren’t spoken to again and we noticed food being randomly placed on the counter and had to ask multiple times if it was ours after them saying “i don’t know if that’s your food, check”
Atmosphere: 1
Food: 5
Service: 1
Love this location
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My sandwich was good and my coffee was right! No complaints!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
It's a donut shop what can I say.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts, Everything Stuffed Bagel Minis
Always great service, great drinks, great food!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Avocado Toast
Great...thank
Atmosphere: 5
Food: 5
Service: 5
Not a tim hortons and it was a nice
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts
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