Excellent wings! Get them extra "Wally" if you like them crispy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Wally Wings and Fries
Bill F
THEY TOOK MY MONEY FROM MY CARD, HAD ME STANDING THERE WAITING FOR 20 MINUTES AND THEN REFUSED TO COOK OUR FOOD BECAUSE IT WAS NEAR CLOSING TIME. THE SHORT GIRL WITH THE GLASSES WAS NASTY TO ME WITH A MAJOR ATTITUDE. I GUESD SHE IS HAVING PROBLEMS AT HOME OR SOMETHING. NOW I HAVE TO PUT IN A CHARGE ON MY DEBIT CARD. NEVER AGAIN. THEY ARE WAYYY TO LAZY HERE.
Atmosphere: 1
Food: 1
Service: 1
Shannon Gebron-Grainger
Bread on our patty melt and reuben was so dry. Not made correctly as you would expect, turkey on reuben was lil to none... pretty much had a saurekraut sandwich.. very disappointed compared to usual... I have noticed a decline in this houligans... waste of money in my eyes..
Atmosphere: 2
Food: 1
Service: 4
Jeffrey Conkling
Great food and atmosphere. Excellent service.
Atmosphere: 5
Food: 5
Service: 5
Debbie Komins
Where everybody knows your name,.... Best hands down chicken wings and buffalo chicken strips... amazing place to relax and connect w friends
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Onion Soup, Wings & Fries, French Dip
Donna Heiser
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
Bikini Company
Fun and delightful staff - Food excellent as always !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings & Fries
Stephanie Tolbert
I always get the French onion soup I love it and you never go wrong ordering the wally wings. The nachos are always really good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Onion Soup, Nachos, Wings & Fries, Wally Wings and Fries, Philly Cheesesteak with Frie, Chili, Fries, Cheese Fries
Incredible establishment. Legendary wings. Great atmosphere. Moriah is the best server a patron could ever want.
Atmosphere: 5
Food: 5
Service: 5
Kelli Eli
The BEST food around.
Atmosphere: 5
Food: 5
Service: 5
Andrew G
ABYSMAL CUSTOMER SERVICE AND MANAGEMENT
First, I love this restaurant. I have been coming here since I first moved to Ormond around 2010-2011. I've had friends work here and still know some people here, so it is unfortunate I have to write such a negative review.
I have NEVER been treated worse by any restaurant staff. Ever.
I ordered 10 medium Wally Wings, wet. The person I was with ordered 10 mild traditional wings with seasoned fries. I usually don't get wings here. When our food was brought out, we were given the wrong plates. Because of that, I believed I had received mild wally wings with seasoned fries instead of medium wally wings with no fries.
Literally all I did was ask the server if she could take them back and correct it. I was polite the entire time and always speak to customer service workers with respect because I myself have worked numerous customer service jobs over the years.
The server then became angry with me and did nothing but speak with condescension in her voice from that moment on - exactly as if someone were speaking to a child. My mouth hit the floor. She then said (paraphrasing) "we'll I'm going to take this plate and switch it with this plate and now the order is correct!" After she did that I said point blank to her "I don't like your attitude." I don't like responding like that, but I will not be disrespected. Then she left and got a manager. If it were just me at this point, I would have walked out and left the restaurant.
So now, the MANAGER comes over. We explain the situation to him and the absolutely atrocious attitude from the server and the belittling way she believes it is appropriate to talk to customers. His first response was to justify the server's actions by saying "Well, we educate our customers whenever something is wrong." EXCUSE ME?! You don't "educate" customers FOR A MISTAKE THE RESTAURANT MADE. He never even apologized.
The manager and I later had a back-and-forth exchange over his use of the word "educate" similar to what I described above.
This situation was clearly a case of a young, bad-mouth, bad-attitude server knowing she can run to a manager who will take her side. Which tells me I am not the first customer that has had this experience. My hope is that you the reader won't either, and that by writing this review management will be more aware of the problem and will actually be able to utilize customer service skills effectively.
Service: 1
Robert Crimmins
Was take out and super busy.
Atmosphere: 4
Food: 4
Service: 3
Victoria Kester
The nachos should be advertised as vegetarian as there was almost no chili on them. Wings and ribs were good though.
I LOVE THE WINGS🐓
Atmosphere: 5
Food: 5
Service: 5
Girl with glasses needs to be fired
Excellent wings! Get them extra "Wally" if you like them crispy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Wally Wings and Fries
THEY TOOK MY MONEY FROM MY CARD, HAD ME STANDING THERE WAITING FOR 20 MINUTES AND THEN REFUSED TO COOK OUR FOOD BECAUSE IT WAS NEAR CLOSING TIME. THE SHORT GIRL WITH THE GLASSES WAS NASTY TO ME WITH A MAJOR ATTITUDE. I GUESD SHE IS HAVING PROBLEMS AT HOME OR SOMETHING. NOW I HAVE TO PUT IN A CHARGE ON MY DEBIT CARD.
NEVER AGAIN. THEY ARE WAYYY TO LAZY HERE.
Atmosphere: 1
Food: 1
Service: 1
Bread on our patty melt and reuben was so dry. Not made correctly as you would expect, turkey on reuben was lil to none... pretty much had a saurekraut sandwich.. very disappointed compared to usual... I have noticed a decline in this houligans... waste of money in my eyes..
Atmosphere: 2
Food: 1
Service: 4
Great food and atmosphere. Excellent service.
Atmosphere: 5
Food: 5
Service: 5
Where everybody knows your name,.... Best hands down chicken wings and buffalo chicken strips... amazing place to relax and connect w friends
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Onion Soup, Wings & Fries, French Dip
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
Fun and delightful staff - Food excellent as always !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings & Fries
I always get the French onion soup I love it and you never go wrong ordering the wally wings. The nachos are always really good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Onion Soup, Nachos, Wings & Fries, Wally Wings and Fries, Philly Cheesesteak with Frie, Chili, Fries, Cheese Fries
Restaurantji Recommends
Incredible establishment. Legendary wings. Great atmosphere. Moriah is the best server a patron could ever want.
Atmosphere: 5
Food: 5
Service: 5
The BEST food around.
Atmosphere: 5
Food: 5
Service: 5
ABYSMAL CUSTOMER SERVICE AND MANAGEMENT
First, I love this restaurant. I have been coming here since I first moved to Ormond around 2010-2011. I've had friends work here and still know some people here, so it is unfortunate I have to write such a negative review.
I have NEVER been treated worse by any restaurant staff. Ever.
I ordered 10 medium Wally Wings, wet. The person I was with ordered 10 mild traditional wings with seasoned fries. I usually don't get wings here. When our food was brought out, we were given the wrong plates. Because of that, I believed I had received mild wally wings with seasoned fries instead of medium wally wings with no fries.
Literally all I did was ask the server if she could take them back and correct it. I was polite the entire time and always speak to customer service workers with respect because I myself have worked numerous customer service jobs over the years.
The server then became angry with me and did nothing but speak with condescension in her voice from that moment on - exactly as if someone were speaking to a child. My mouth hit the floor. She then said (paraphrasing) "we'll I'm going to take this plate and switch it with this plate and now the order is correct!" After she did that I said point blank to her "I don't like your attitude." I don't like responding like that, but I will not be disrespected. Then she left and got a manager. If it were just me at this point, I would have walked out and left the restaurant.
So now, the MANAGER comes over. We explain the situation to him and the absolutely atrocious attitude from the server and the belittling way she believes it is appropriate to talk to customers. His first response was to justify the server's actions by saying "Well, we educate our customers whenever something is wrong." EXCUSE ME?! You don't "educate" customers FOR A MISTAKE THE RESTAURANT MADE. He never even apologized.
The manager and I later had a back-and-forth exchange over his use of the word "educate" similar to what I described above.
This situation was clearly a case of a young, bad-mouth, bad-attitude server knowing she can run to a manager who will take her side. Which tells me I am not the first customer that has had this experience. My hope is that you the reader won't either, and that by writing this review management will be more aware of the problem and will actually be able to utilize customer service skills effectively.
Service: 1
Was take out and super busy.
Atmosphere: 4
Food: 4
Service: 3
The nachos should be advertised as vegetarian as there was almost no chili on them. Wings and ribs were good though.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Onion Rings, Fries
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