I arrived at your location at exactly 9:50 p.m. the door was locked then I went to the drive-thru 2 minutes after a voice came over the speaker and said we're closed even though it's posted on the door that you closed at 10 p.m.
Atmosphere: 1
Food: 1
Service: 1
JJ Taco
Outdated restaurant. Food always lacks and is always inconsistent. Tried to order chili cheese fries and their response was we don't do that. But we can give you cheese fries with a side of chili on the side.. I really feel like this company has lost it's way and no longer fits in today's standard. Sad to see such an iconic franchise struggle.
Atmosphere: 2
Food: 2
Service: 3
Picky C
This is what I got for fries...half an order... I'm afraid to look at the sandwich...The fries are stale and cold...
Atmosphere: 2
Food: 1
Service: 2
Sharon Kilgore
We need a steak n shake in Palatka please
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Hannah Moss
i don’t know if i was just high and i never ever leaves reviews this might be my first but the burger was so perfectly cooked bun was warm and fluffy and the fries were hot and crispy also i got a large drink and it’s 2 and half later it still has ice and drink in it and i suck drinks down
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger and Fries with Cheese
Angie Cartwright
Used to love this place, but the service has really gotten bad.
Atmosphere: 2
Food: 4
Service: 1
Dawn Marie Rocha
Fastest Steak n Shake in
Food: 5
Service: 5
Recommended dishes: Cheese Fries
Elizabeth Lambert
Always good smashburgers !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Double Burger
Fabiola Andrea
The burgers are good but the meat is less and less, the fries were too salty, it was salt with potatoes. It is a place without a cashier so you get a QR code to withdraw the soda and it does not have a refill.
Atmosphere: 3
Food: 3
Service: 2
Sunshyne
An elderly couple came in and asked for help ordering and the worker said no. Wow.
A 1 star is too many. Cold food, no garlic on double garlic burger, no costumer service. Manager stated too busy to fix orders or give refund. So sad
Atmosphere: 1
Food: 1
Service: 1
Maddie Mills
Gave me a plain burger after I asked for everything on it, forgot my ranch but charged me for it then tried to charge me again when I told them I didn’t get it, no napkins or utensils. What are they getting paid to do? Lol. Yall suck.
Atmosphere: 1
Food: 2
Service: 1
Steve Govert
Fast, good didn't break the
Atmosphere: 5
Food: 5
Service: 5
alex
Worst steak and shake waited 40 mins for food and it wasn’t even busy!
Atmosphere: 1
Food: 1
Service: 1
mandie triplett
Order on a screen and then asked to tip. No human contact. Bad food. Super dirty floors. Never ever again.
I arrived at your location at exactly 9:50 p.m. the door was locked then I went to the drive-thru 2 minutes after a voice came over the speaker and said we're closed even though it's posted on the door that you closed at 10 p.m.
Atmosphere: 1
Food: 1
Service: 1
Outdated restaurant. Food always lacks and is always inconsistent. Tried to order chili cheese fries and their response was we don't do that. But we can give you cheese fries with a side of chili on the side.. I really feel like this company has lost it's way and no longer fits in today's standard. Sad to see such an iconic franchise struggle.
Atmosphere: 2
Food: 2
Service: 3
This is what I got for fries...half an order... I'm afraid to look at the sandwich...The fries are stale and cold...
Atmosphere: 2
Food: 1
Service: 2
We need a steak n shake in Palatka please
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
i don’t know if i was just high and i never ever leaves reviews this might be my first but the burger was so perfectly cooked bun was warm and fluffy and the fries were hot and crispy also i got a large drink and it’s 2 and half later it still has ice and drink in it and i suck drinks down
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger and Fries with Cheese
Used to love this place, but the service has really gotten bad.
Atmosphere: 2
Food: 4
Service: 1
Fastest Steak n Shake in
Food: 5
Service: 5
Recommended dishes: Cheese Fries
Always good smashburgers !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Double Burger
The burgers are good but the meat is less and less, the fries were too salty, it was salt with potatoes. It is a place without a cashier so you get a QR code to withdraw the soda and it does not have a refill.
Atmosphere: 3
Food: 3
Service: 2
An elderly couple came in and asked for help ordering and the worker said no. Wow.
Restaurantji Recommends
A 1 star is too many. Cold food, no garlic on double garlic burger, no costumer service. Manager stated too busy to fix orders or give refund. So sad
Atmosphere: 1
Food: 1
Service: 1
Gave me a plain burger after I asked for everything on it, forgot my ranch but charged me for it then tried to charge me again when I told them I didn’t get it, no napkins or utensils. What are they getting paid to do? Lol. Yall suck.
Atmosphere: 1
Food: 2
Service: 1
Fast, good didn't break the
Atmosphere: 5
Food: 5
Service: 5
Worst steak and shake waited 40 mins for food and it wasn’t even busy!
Atmosphere: 1
Food: 1
Service: 1
Order on a screen and then asked to tip. No human contact. Bad food. Super dirty floors. Never ever again.
Atmosphere: 1
Food: 1
Service: 1